Connecting SumSub to CRM

SumSub on CRM is categorized into 2 different sections:

1. Document Verification - this involves verifying the authenticity and integrity of the documents uploaded by clients, which allows brokers to ensure that the documents are not tampered with.

2. Authentication - this refers to any other verification steps setup on SumSub such as face recognition, phone verification or risk assessment questionnaires.

Document Verification Setup

Step 1

Navigate to KYC > SumSub Settings on the CRM.

Step 2

1. Click the "Edit" icon.

   
2. Turn on "File Verification".

3. Key in the following:

   • Token

   • Secret Key

   • Level Name - please ensure this corresponds to the level name on SumSub

   
4. The recommended setting for this KYC level on SumSub is to include "Identity Document" only.

   

Step 3

1. Complete the File Validation Configuration.

2. You will need to correlate the Sumsub file fields with the KYC file fields one by one to ensure that the file uploaded to Sumsub for verification is referenced to the correct document uploaded by clients.

3. Sumsub Field & KYC Form - Group

   • By default, the CRM will list out all the KYC forms you have setup.

   • You will need to configure the File Validation Configuration for all KYC forms.

   • For each KYC form, you will need to select the KYC form fields group.

     
4. Sumsub File Type

   • By default, all the selected file types on SumSub will be reflected here.

     
   • You can click the dropdown list to select your preferred file types.

     
5. Front and Back

   • You will need to select which KYC field the file type corresponds to.

     
6. You can add or delete file types by clicking on the respective icons.

   
7. Click "Save".

   

Authentication Setup

Step 1

Navigate to KYC > SumSub Settings on the CRM.

Step 2

1. Click the "Edit" icon. Turn on "Authentication".

2. Key in the following:

   • Token

   • Secret Key

   • Level Name - please ensure this corresponds to the level name on SumSub

   

Step 3

Brokers will need to set the Authentication reminder policy.

The available options are:

1. Do not remind

   • This means that clients will not be reminded to complete their authentication

   • This is the default selection

2. Remind each time you log in

   • This means that clients will be reminded to complete their authentication each time they login to the CRM.

   • A popup will appear when clients login. Clients can click "Authenticate Now" to complete the authentication or "Cancel" to close the popup.

     
3. Mandatory verification

   • Brokers will be able to select which functions will be disabled if client have yet to complete the authentication.

   • If authentication is not completed and client attempts to perform any of the selected functions, a popup notice will appear to inform clients to complete authentication first.

Click "Save".