Ticket Categories

Within the Tickets sub-menu, tickets are classified into two categories:

1. My Tickets

2. All Tickets

My Tickets

1. This section displays all tickets that have been assigned to you.

2. My Tickets are further subdivided as follows:

   • My Open Tickets: This category includes all open tickets that have been specifically assigned to you.

   • My Resolved Tickets: Here, you will find all the tickets that have been resolved and assigned to you.

   • All Tickets: This category encompasses all the tickets that have been assigned to you, regardless of their current status.

All Tickets

1. In this section, you can access all the tickets submitted by your clients.

2. All Tickets are further subdivided as follows:

   • Not Assigned: This includes all tickets that have not been assigned to any team member yet.

   • Not Resolved: This includes all tickets that are still pending resolution.

   • Resolved: This category displays all tickets that have been successfully resolved.

   • Closed: This section contains all tickets that have been officially closed.

By organizing the tickets into these categories, it becomes easier to navigate and manage the ticketing system efficiently.