CRM Back Office User Guide (Full)
CRM Client Portal User Guide
CRM Back Office User Guide (Full)
CRM Back Office User Guide (Full)
  • Introduction
  • Back Office (Back-End)
  • 1. Back Office Portal Login
    • Reset Password
  • 2. Dashboard
    • Static Data Statistics
    • Dynamic Data Statistics
  • 3. Risk Management Dashboard
    • Risk Management
  • 4. Leads
    • Creating New Leads
    • Editing Leads
      • Viewing Lead Details
      • Admin Activities
      • Custom Tags
    • Deleting Leads
    • Bulk Operations
    • Leads Reports
  • 5. Clients
    • Creating New Clients
    • Editing Clients
      • Viewing and Editing Client Details
      • Admin Activities
      • Client Activities
      • Custom Tags
      • System Tags
      • Document Verification & Authentication
    • Deleting & Suspending Clients
    • Bulk Operations
    • Client Report
  • 6. Trading Accounts
    • Creating New Trading Accounts
    • Editing Trading Accounts
      • Trading Account Actions
      • Trading Platform Information
      • CRM Information
      • Trading Account Reports
    • Bulk Operations
    • Trading Account Report
  • 7. Wallet
    • Viewing Wallet Details
    • Editing Wallet Details
    • Wallet Report
  • 8. Tasks
    • Task List
    • Creating Tasks
    • Completing Tasks
    • Editing Tasks
    • Deleting Tasks
    • Tasks Report
    • Calendar
  • 9. Approval
    • Creating New Requests
    • Reviewing Requests
    • Multi-Level Approval
    • SumSub Verification
    • Approval Report
  • 10. Reports
    • CRM Reports
      • Transactions Report
      • Fixed Commission Report
      • Flexible Commission Report
    • Trading Platform Reports
      • Trade History Report
      • Open Positions Report
      • Pending Orders Report
      • Account Capital Report
      • Comprehensive Account Report
        • MT4 Comprehensive Account Report Extension
  • 11. Notify
    • Email Notifications
      • Send Email Notifications
        • Simple Method - Manual Entry
        • Simple Method - HTML Code
        • Simple Method - Email Design Templates
        • Advanced Method - AI Editor
      • Historical Data
    • Pop-Up Notifications
      • Send Pop-Up Notifications
        • Simple Method - Manual Entry
        • Simple Method - HTML Code
        • Advanced Method - AI Editor
      • Historical Data
      • Revoking Pop-Up Notifications
  • 12. Bonus
    • Marketplace Installation & Renewal
    • Bonus Policies
    • Types of Bonus Campaigns
      • Creating Deposit Bonus Campaigns
      • Creating New Referral Bonus Campaigns
    • Editing & Deleting Bonus Campaigns
    • Deposit Campaign Reports
      • Bonus Payout & Report Flow
  • 13. Prop Trading
    • Marketplace Installation & Permission Settings
    • Prop Challenge Structure
    • Prop Challenge Menus
    • Prop Trading Dashboard
    • View Prop Challenges
    • Setting Up Prop Challenges
    • Editing Prop Challenge Settings
    • Deleting Prop Challenges
    • Participants
    • Challenge Statistics
    • Profit Sharing
    • Participating in Prop Challenges
    • Prop Trading Challenges
  • 14. Trading Competition
    • Marketplace Installation & Permission Settings
    • Trading Competition Menus
    • Creating Trading Competitions
    • Trading Competitions Operations
    • Competition Statistics
    • Trading Competitions Approval Settings
    • Trading Competition Reports
  • 15. Tier Upgrade
    • Marketplace Installation & Permission Settings
    • Creating Tier Upgrade Rules
    • Editing & Deleting Tier Upgrade Rules
    • Tier Upgrade Reports
  • 16. Tickets
    • Marketplace Installation & Permission Settings
    • Ticket Management
      • Ticket Categories
      • View Tickets
      • Replying Tickets
      • Assigning Tickets
      • Ticket Status
      • Ticket Logs
    • Ticket Report
  • 17. Settings
    • Client Portal - Brand Settings
      • Domain Settings
        • Create New Domain
        • Delete Domain
        • Why Cloudflare?
      • Brand Settings
        • Website Name & Logo
        • Default Mode
        • Landing Page Style
      • Login Page Configuration
        • Login Background Image & Login Logo
        • Navigation Mode
        • System Language & Default Language
      • Navigation Settings
        • Create New Navigation Tabs
        • Editing Navigation Tabs
        • Disabling Navigation Tabs
        • Sorting Order of Navigation Tabs
        • Deleting Navigation Tabs
    • Client Portal - Security Settings
      • Remote Login Prompts
      • Password Strength Settings
      • Two-Factor Authentication Setting
      • Failed Login Attempt Limit
    • Client Portal - Transaction Settings
      • Deposit Settings
      • Payment Method Settings
        • Create New Payment Methods
        • Editing Payment Methods
        • Enable / Disable Payment Methods
        • Deleting Payment Methods
        • Sorting Payment Methods
        • Exchange Rates
      • Payment Gateway Icon
      • Withdrawal Settings
      • Withdrawal Method Settings
        • Create New Withdrawal Methods
        • Editing Withdrawal Methods
        • Enable / Disable Withdrawal Methods
        • Deleting Withdrawal Methods
        • Sorting Withdrawal Methods
        • Exchange Rates
      • Match2Pay Withdrawal
        • Securing Match2Pay Withdrawal Process
        • Application
      • Transfer Settings
      • External Exchange Rates
    • Client Portal - PSP Settings
      • Create PSP Platform
      • Editing PSP Settings
      • Deleting PSP Settings
      • Sorting PSP Settings
      • PayPal Settings
        • Marketplace Installation & Permission Settings
        • PayPal Account
        • Creating PayPal Settings
        • View PayPal Settings
        • Edit PayPal Settings
        • Delete PayPal Settings
      • ChillPay Settings
        • Marketplace Installation & Permission Settings
        • ChillPay Account
        • Creating ChillPay Settings
        • View ChillPay Settings
        • Edit ChillPay Settings
        • Delete ChillPay Settings
      • Match2Pay Settings
        • Marketplace Installation & Permission Settings
        • Match2Pay Account
        • Creating Match2Pay Settings
        • View Match2Pay Settings
        • Edit Match2Pay Settings
        • Delete Match2Pay Settings
        • Application
      • Stripe Settings
        • Marketplace Installation & Permission Settings
        • Stripe Account
        • Creating Stripe Settings
        • View Stripe Settings
        • Edit Stripe Settings
        • Delete Stripe Settings
        • Application
      • Fireblocks Settings
        • Marketplace Installation & Permission Settings
        • Fireblocks Account
        • Creating Fireblocks Settings
        • Fireblocks Security Measures
        • View Fireblocks Settings
        • Edit Fireblocks Settings
        • Delete Fireblocks Settings
        • Application
    • Client Portal - Referral Program Settings
      • Referral Program Design Settings
      • Referral Program Overview & Details
    • Client Portal - Open Account Settings
      • Creating New Account Type
      • Other Account Type Settings
      • Editing Account Types
      • Hiding Account Types
      • Deleting Account Types
    • Client Portal - KYC Settings
      • KYC Configuration
      • KYC Dynamic Form
        • Creating New KYC Form
        • Form Type Settings
        • Editing KYC Form
        • Disabling KYC Form
        • Deleting KYC Form
        • Sorting KYC Form
        • Field Groups
        • KYC Form Fields
        • Country List Options
      • SumSub Settings
        • Marketplace Installation & Permission Settings
        • Register SumSub Account
        • Configure KYC Levels on SumSub
        • Obtaining SumSub Token & Secret Key
        • Connecting SumSub to CRM
        • Document Verification
        • Authentication
    • Client Portal - Client Group Settings
      • Creating Client Groups
      • Editing Client Group Permissions
      • Deleting Client Groups
      • Sensitive Fields
    • Client Portal - Login / Registration Settings
      • Registration Form
        • Creating New Fields
        • Editing Fields
        • Disabling Fields
        • Deleting Fields
        • Sorting Fields
        • Form Section
        • Country List Options
      • Disable Email OTP Verification
      • Notifications
      • Login Methods
      • Referral Setting
      • Registration Process Settings
    • Client Portal - Risk Agreement
      • Setting Up Risk Agreement
    • Client Portal - Live Chat Settings
    • Client Portal - Blacklist Settings
    • Back Office Portal - Brand Settings
      • Domain Settings
      • Brand Settings
      • Login Page Configuration
    • Back Office Portal - Security Settings
    • Back Office Portal - Trading Platform Settings
      • Editing Trading Platform Settings
      • Synchronizing Groups, Symbols and Server Time Zone
      • Account Number Range Settings
      • Restart Gateway
    • Back Office Portal - Demo Account Settings
    • Back Office Portal - User Settings
      • User Management
        • Creating Users
        • Editing Users
        • Resetting Password for Users
        • Disable Users
        • Deleting Users
      • Role Management
        • Creating Roles
        • Editing Roles and Permission Rights
        • Data Permissions
        • Deleting Roles
        • Sensitive Fields
      • Team Settings
        • Creating Teams
        • Editing Teams
        • Deleting Teams
    • Back Office Portal - Commission Settings
      • Ranks
        • Creating Ranks
        • Editing Ranks
        • Deleting Ranks
        • Sorting Ranks
      • Symbol Groups
        • Creating Symbol Groups
        • Editing Symbol Groups
        • Deleting Symbol Groups
        • Sorting Symbol Groups
      • Rule Settings
        • Enabling Commission Rebates
        • Calculation Settings
        • Rebate Method Settings
        • Zero Commission Record Settings
        • Fixed Commission Scheme
          • A) Creating Fixed Commission Schemes
          • B) Editing Fixed Commission Schemes
          • C) Deleting Fixed Commission Schemes
          • D) Sorting Fixed Commission Schemes
          • E) Application of Fixed Commission Scheme
        • Flexible Commission Scheme
          • A) Creating Flexible Commission Schemes
          • B) Editing Flexible Commission Scheme
          • C) Deleting Flexible Commission Scheme
          • D) Sorting Flexible Commission Scheme
          • E) Pip Settings
          • F) Application of Flexible Commission Scheme
        • Commission Calculations
    • Back Office Portal - Approval Settings
      • Types of Approval Methods
      • Approval Method Settings
      • Multi-Level Approval
        • Marketplace Installation
        • Process Settings
        • Application of Multi-Level Approval
    • Back Office Portal - System Logs
      • System Email Logs
      • Client & Admin Login Log
      • Operation Log
    • Back Office Portal - Promotional Link Settings
      • Creating Promotional Links
      • Sharing Promotional Links
      • Viewing Performance Analytics of Promotional Links
      • Editing Promotional Links
      • Disabling Promotional Links
      • Deleting Promotional Links
      • Application of Promotional Links
    • Back Office Portal - Coupons and Promo Codes
      • Marketplace Installation & Permission Settings
      • Coupons
      • Promo Codes
    • Back Office Portal - Notification Settings
      • Email Provider
      • Notification Templates
        • Notification Template Settings
        • Preview Templates
        • Disabling Templates
        • Editing Templates
    • Back Office Portal - Dev Space
      • Webhooks
      • Open API Keys
      • Security Credentials
    • Back Office Portal - Twilio
      • Marketplace Installation & Permissions
      • Setting Up Twilio Account
      • Setting Up Twilio on Your CRM
      • Application of Twilio
    • Back Office Portal - Call Settings
      • Marketplace Installation & Permission Settings
      • AirCall Account Registration
      • Setting Up AirCall on CRM
      • Application
  • 18. Other Functionalities
    • CRM Release Notes
    • CRM Marketplace
    • Notification Module
    • Change Password
    • Enable 2FA
    • Light and Dark Mode
    • Download Center
    • Promotion Links
    • Batch Operation
    • CRM Language
    • Log Out
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  • 1. Participants Report
  • 2. Participant Details
  • 3. Data Type Functionality
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  1. 13. Prop Trading

Participants

PreviousDeleting Prop ChallengesNextChallenge Statistics

Last updated 3 months ago

1. Participants Report

You can view participant details and their respective challenge progress through the Participants section in the side menu.

You will be able to see the names of participating clients, the selected challenges, their current progress within the challenge, their trading account number and many more:

  • Equity - Updated at every 10-minute interval.

  • Max Daily Loss Progress Bar - Updated at every 10-minute interval.

  • Max Loss Progress Bar - Updated at every 10-minute interval.

  • Profit Target Progress Bar - Updated on a daily basis.

You can also refine your search by selecting a specific challenge from the dropdown menu provided.

2. Participant Details

To delve deeper into a specific participant's details, simply click on the "View" icon.

You'll be directed to a detailed page offering an overview of the participant's progress. Here, you can also access profit sharing and trade history reports for the participant.

Overview
  1. Under the Overview tab, you gain a comprehensive view of your prop challenge statistics, including profit targets, maximum losses, and more.

    1. Max loss and max daily loss are updated every 10 minutes.

    2. The rest of the data are updated once a day.

  2. Additionally, you can access your account information, encompassing:

    • Trading Status: Indicates whether the trading account status is enabled or disabled.

    • Start Date: Marks the challenge's initiation, signaling when you receive your trading account credentials.

    • End Date: Indicates the challenge's conclusion. If ongoing, "N/A" will be displayed.

    • Initial Balance: Represents the starting balance of the trading account.

    • Current Stage: Identifies the current stage of the challenge.

    • Status: Depicts the challenge status, such as failed, in progress, completed, and so forth.

  3. Additionally, you can view a graph illustrating the fluctuations in your balance and equity over time. You can filter the graph via Last 24 Hours, Last 7 Days or Last 30 Days.

  4. Furthermore, you have the option to select the trading accounts you wish to view details for. If your client has progressed to the second stage, you can still access their stage 1 details by selecting the corresponding trading accounts.

  5. You can also easily identify your challenge progress with color-coded indicators that adjust based on key thresholds, offering a clear visual of your client's standing.

    • Profit Target, Minimum Trading Days, Minimum Trading Volumes:

      1. Gray: 0 < progress < 50%

      2. Yellow: 50% ≤ progress < 100%

      3. Green: Progress = 100%

    • Max Daily Loss, Max Loss, Trading Period, Free Repeat:

      1. Gray: 0 < progress < 50%

      2. Yellow: 50% ≤ progress < 100%

      3. Red: Progress = 100%

  6. Each challenge parameter also features on-hover explanations and underlying logic, providing you with clarity on every criterion.

Profit Sharing
  1. In the Profit Sharing tab, you can view the amount your clients receive from profit sharing and their respective payout status.

Trade History
  1. In the Trade History tab, you can access a record of the trades your client has executed for the challenge, along with their respective details.

3. Data Type Functionality

You can tag your prop traders as "Real" or "Demo" to ensure your Prop Challenge Dashboard reflects only live client data, providing cleaner and more actionable insights for effective decision-making.

1

Navigate to Participants

  1. Navigate to Prop Trading > Participants.

2

Amend Data Type

  1. Locate the client you want to amend Data Type for.

  2. Click the "Edit" icon.

  3. Select "Real" or "Demo".

3

Save Your Changes

  1. The Data Type will be updated accordingly and the data from this participant will no longer be considered or displayed in the Prop Dashboard.

Click "Save".