Application

Client Deposit via LuqaPay

To deposit funds via LuqaPay, your clients can follow these steps:

1

Deposit Funds

1. Login to CRM Client Portal.

2. Navigate to Funds.

3. Click "Deposit".

   

2

Fill in Deposit Form

1. Select "LuqaPay" as the payment method.

2. Currency: “JPY” will be selected by default, as it is the only supported currency.

3. Choose the Account to which the funds will be deposited.

4. Select the Bank: A dropdown list will display all banks supported under LuqaPay – Japan Community Bank Transfer.

5. Enter the "Preferred Payment Amount".

6. The system will automatically generate a list of available Payment Amounts, based on the Deposit Matching Buffer you’ve configured.

   • If available options are found, your client can click “Payment Amount” to view a dropdown menu of matched values and select their preferred one.

     
   • If no matches are found, the “Payment Amount” field will be disabled. The client can revise their preferred payment amount to try and find a match.

     
7. Complete the required fields:

   • Country: Only “Japan” is available

   • First Name

   • Last Name

   • Email

   • Date of Birth

   • If your client’s KYC has been approved and these fields (Email and Date of Birth) are part of your KYC fields (CRM Default Fields), the information will be automatically populated. However, clients can still edit the details if necessary.

   
8. Click “Deposit” to proceed.

9. A confirmation popup will appear for the client to review payment details. Click “Pay Now” to submit the request.

10. After confirming, the client will be redirected to the bank payment page to complete the payment.

3

Review Deposit Request

1. Once your client is redirected to the bank page to complete the payment, a deposit request will be generated in the CRM—regardless of whether the client has completed the payment.

2. Navigate to CRM Back Office > Approval > Deposit.

3. Click "Review" on the deposit request you wish to assess.

   
4. The Payment Status will initially appear as "Pending".

   
5. You can refresh the payment status by clicking the “Refresh” icon. If needed, you may also manually update the payment status by clicking the “Edit” icon.

   
6. Any action taken—whether refreshing or editing—will be recorded in the log section below for audit purposes.

   
7. If the client has successfully completed the payment and LuqaPay reflects a "Success" status, this status will be updated in the CRM.

   
8. Note: LuqaPay's IPN callback may return multiple statuses. The CRM will only update the payment status to “Success” if the callback explicitly indicates a “Success” status.

9. You can then proceed to Approve or Reject the deposit request.

10. If your Approval Settings for deposit requests are configured to Automatic, the system will automatically approve the request upon receiving a “Success” callback.

Client Withdraw via LuqaPay

To withdraw funds via LuqaPay, your clients can follow these steps:

1

Withdraw Funds

1. Login to CRM Client Portal.

2. Navigate to Funds.

3. Click "Withdraw".

   

2

Fill in Withdrawal Form

1. Select the account you wish to withdraw from.

2. Enter the withdrawal amount.

3. Choose "LuqaPay" as your withdrawal method.

4. Select the withdrawal currency. Currently, only JPY is supported.

   
5. Choose your bank and fill in the required details.

   
6. At the bottom of the withdrawal form, your client will be informed that this is a Community Bank Transfer withdrawal request. The request will be listed and matched with another client looking to deposit the same amount. If no match is found within 72 hours, the request will be automatically cancelled and the amount refunded to the account.

7. Click “Submit” to complete the request.

   

3

Review Withdrawal Request

1. Navigate to CRM Back Office > Approval > Withdrawal.

2. Click "Review" on the withdrawal request you wish to assess.

   
3. Review the request and click "Reject" or "Approve".

4. Upon first-level approval:

   1. Funds will be deducted from the client's account, and the CRM Balance Status will be updated to "Deducted".

      
   2. If the "Payout" action is configured to trigger at the first level, the withdrawal request will be sent to LuqaPay for processing. The payment status will be updated to "Pending".

      
5. Upon Second-Level Approval:

   1. If the “Payout” action is set to trigger at the second level instead, the withdrawal request will be sent to LuqaPay at this stage.

   2. The payment status will be updated to "Pending."

6. If the withdrawal is successfully matched with a deposit request from another client, the payment status will be updated to "Success."

   
7. If no match is found within 72 hours, the payment status will change to "Failed," and the deducted funds will be automatically refunded to the client.

8. The CRM balance status will then be updated to "Refunded." The status of the request will also be updated to "Cancelled".