Tickets

  1. This tab shows all support tickets raised by your clients.

  2. This tab is only visible if the Ticket function is installed via CRM Marketplace. For more details, refer to: CRM Marketplace

  3. Tickets are categorised as:

    1. Unresolved

    2. Resolved

  4. By default, unresolved tickets are shown first.

  5. Resolved tickets appear below, sorted in reverse chronological order and grouped by month

  6. Each ticket includes:

    1. Ticket Title

    2. Status

    3. Assigned Party

    4. Date & Time of Submission

  7. To view ticket details:

    1. Click the "View Details" icon.

    2. This will redirect you to the ticket page.

    3. Note: You must have the “Read Tickets” permissions to access ticket content. For more details, refer to: Role Management

    4. If not, a pop-up message will inform you accordingly.

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