Tickets
This tab shows all support tickets raised by your clients.
This tab is only visible if the Ticket function is installed via CRM Marketplace. For more details, refer to: CRM Marketplace
Tickets are categorised as:
Unresolved
Resolved
By default, unresolved tickets are shown first.
Resolved tickets appear below, sorted in reverse chronological order and grouped by month
Each ticket includes:
Ticket Title
Status
Assigned Party
Date & Time of Submission
To view ticket details:
Click the "View Details" icon.
This will redirect you to the ticket page.
Note: You must have the “Read Tickets” permissions to access ticket content. For more details, refer to: Role Management
If not, a pop-up message will inform you accordingly.
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