Document Verification

For New Clients

Brokers will be able to verify the documents of new clients when reviewing the following client requests:

1. KYC Request

2. Trader Registration Request - if KYC is required upon registration

   

Step 1

When brokers are reviewing KYC or Trader Registration requests, they will be able to see the following:

• SumSub Verification Results

• Document Verification

Step 2

Before document verification, when brokers click onto "Sumsub Verification Results", there will be no data available.

Step 3

1. To proceed with the document verification, click "Document Verification".

   
2. Fill in the Country, File Type and click "Verify".

3. The document will be submitted to SumSub for verification.

Step 4

1. Sumsub Verification Link will display the SumSub ID and the timestamp of when the verification was submittted to SumSub.

   
2. Clicking onto the SumSub ID will open a tab showing the SumSub verification details.

   
3. Once document has been verified, broker can proceed to approve or reject the client's request.

For Existing Clients

1. Brokers are able to conduct document verification on existing clients as well.

2. Brokers can do so via the following ways:

   • Document Verification on Client Details Page

   • Document Verification on Deposit or Withdrawal Request Page

Document Verification on Client Details Page

Step 1

1. On the Client Details Page, navitage to "KYC".

2. You will be able to see a new section on the top for document verification.

   

Step 2

1. Brokers will be able to see the "Status" of the document verification. The different statuses are:

   • Unverified

   • Verified

   • Failed to Verify

2. Click "Document Verification" to proceed with the verification.

   
3. Fill in Country, File Type and click "Verify".

4. The document will be submitted to SumSub for verification.

Step 3

1. You will be able to see the updated status, validation results and last verified time.

2. You can click onto the "Validation Results" and a tab will be opened showing the SumSub verification results.

   

Document Verification on Deposit / Withdrawal Request Page

Step 1

When brokers are reviewing deposit or withdrawal requests, they will be able to see the following:

• SumSub Verification Results

• Document Verification

  

Step 2

1. Brokers can view the status of the document verification by clicking "SumSub Verification Results".

2. If document has not been verified, no data will be available.

   

Step 3

1. If document verification has not been completed, brokers can proceed to click "Document Verification".

   
2. Fill in the country, file type and click "Verify".

3. The document will be submitted to SumSub for verification.

4. Once document has been verified, brokers can proceed to approve / reject client's request.