Approval Method Settings

To configure the approval method settings, follow these steps:

1. Click on the "Edit" icon in the Approval Method Settings section.

   
2. Select either "Manually" or "Automatic" for the respective client request types you want to configure.

3. For Deposit (Online Payment):

   • You can select the option "Partial Approval".

   • You will need to set the threshold amount for automatic approval.

   • For example, if the threshold is set to $100, deposits below $100 will be automatically approved, while deposits above $100 will require manual approval.

     
   • You can enable "Automatic Retry on Audit Failure" by selecting the option. A confirmation notice will appear to inform you of the associated risks. Click "Confirm" to proceed.

     1. With automatic retry enabled, the CRM system will, at an interval of 30 minutes, attempt to retry failed deposit records within the last 90 minutes.

     2. Successful retries will result in the missing funds being deposited into the clients' accounts.

     3. It is important to be aware of the potential risks, such as duplicated deposits during abnormal situations.

     4. To mitigate these risks, proactive monitoring and account reconciliation processes should be in place to promptly identify and rectify any duplicated deposits.

4. Click "Save" to save your configuration changes.

   

Open Account Settings

For Open Account Settings, you can assign self-rebate to specific client types upon account creation, eliminating manual adjustments and saving time.

When your client registers for a trading account, the "Rebate Customer" will be automatically set to themselves, eliminating the need for manual adjustments.

Prop Paid Retry Settings

You can choose one of the following options:

1. Manual Approval - The retry request will require your review and approval before it can proceed.

2. Automatic Approval - The system will automatically approve the retry request after payment, with no action needed from you. You can further specify:

   1. Auto-Approve for Online Payments Only - Automatically approve only if the trader pays via online payment methods (e.g., PSP). Other payment methods will still require your review.

   2. Auto-Approve for Account Balance Deduction Only - Automatically approve only if the retry fee is deducted from the trader’s account balance. Other payment methods will still require your review.

   

The approval process for paid retry fees is closely linked to your Live Stage request approval settings.

• If a trader is retrying a Live Stage, then after you approve the paid retry request, you will also need to review and approve the Live Stage request—but only if Live Stage approval is set to Manual.

• If the Live Stage approval is set to Automatic, no further action is required after the retry fee is approved.

Special Scenarios:

• Scenario 1

  • If a trader pays for a retry during the Live Stage and the retry payment is approved, but the newly generated Live Stage request is rejected, the system still allows the trader to retry again, as long as retry attempts remain.

  • However, the previously paid retry attempt will still be counted as used—it will not be refunded.

• Scenario 2:

  • If a trader successfully completes the Demo Stage and submits a request to enter the Live Stage, but the broker rejects this Live Stage request, the trader cannot retry the Demo Stage, even if retry attempts are still available.

  • The system treats the rejection of the Live Stage request as a failure of the challenge, and therefore no retry is permitted.