Common Login Errors

Below are common login errors you may encounter when accessing the CRM Back Office Portal:

Incorrect Email Address

1. If the email address is not recognized, the following error message will appear: "The user does not exist."

2. This typically means the email entered does not match any registered account.

3. Double-check your email address and try again.

   

Incorrect Credentials

1. If the credentials entered are incorrect, you will see the following error message: "Incorrect Email and Password."

2. This means the email and password combination does not match any existing account.

3. Double-check your login details and try again.

Incorrect Credentials with Login Attempt Limit

1. If login attempt limits are enabled for your Back Office users, repeated incorrect credentials will trigger an error message informing you that the login credentials are incorrect.

2. This message will also display the number of remaining attempts before the account is locked.

   
3. Once the limit is reached, the account will be suspended.

4. In this case, you will need to contact your Back Office administrator to re-enable your account. Please refer to this section: Failed Login Attempt Limit