CRM Back Office User Guide (Full)
CRM Client Portal User Guide
CRM Back Office User Guide (Full)
CRM Back Office User Guide (Full)
  • Introduction
  • Back Office (Back-End)
  • 1. Back Office Portal Login
    • Reset Password
  • 2. Dashboard
    • Static Data Statistics
    • Dynamic Data Statistics
  • 3. Risk Management Dashboard
    • Risk Management
  • 4. Leads
    • Creating New Leads
    • Editing Leads
      • Viewing Lead Details
      • Admin Activities
      • Custom Tags
    • Deleting Leads
    • Bulk Operations
    • Leads Reports
  • 5. Clients
    • Creating New Clients
    • Editing Clients
      • Viewing and Editing Client Details
      • Admin Activities
      • Client Activities
      • Custom Tags
      • System Tags
      • Document Verification & Authentication
    • Deleting & Suspending Clients
    • Bulk Operations
    • Client Report
  • 6. Trading Accounts
    • Creating New Trading Accounts
    • Editing Trading Accounts
      • Trading Account Actions
      • Trading Platform Information
      • CRM Information
      • Trading Account Reports
    • Bulk Operations
    • Trading Account Report
  • 7. Wallet
    • Viewing Wallet Details
    • Editing Wallet Details
    • Wallet Report
  • 8. Tasks
    • Task List
    • Creating Tasks
    • Completing Tasks
    • Editing Tasks
    • Deleting Tasks
    • Tasks Report
    • Calendar
  • 9. Approval
    • Creating New Requests
    • Reviewing Requests
    • Multi-Level Approval
    • SumSub Verification
    • Approval Report
  • 10. Reports
    • CRM Reports
      • Transactions Report
      • Fixed Commission Report
      • Flexible Commission Report
    • Trading Platform Reports
      • Trade History Report
      • Open Positions Report
      • Pending Orders Report
      • Account Capital Report
      • Comprehensive Account Report
        • MT4 Comprehensive Account Report Extension
  • 11. Notify
    • Email Notifications
      • Send Email Notifications
        • Simple Method - Manual Entry
        • Simple Method - HTML Code
        • Simple Method - Email Design Templates
        • Advanced Method - AI Editor
      • Historical Data
    • Pop-Up Notifications
      • Send Pop-Up Notifications
        • Simple Method - Manual Entry
        • Simple Method - HTML Code
        • Advanced Method - AI Editor
      • Historical Data
      • Revoking Pop-Up Notifications
  • 12. Bonus
    • Marketplace Installation & Renewal
    • Bonus Policies
    • Types of Bonus Campaigns
      • Creating Deposit Bonus Campaigns
      • Creating New Referral Bonus Campaigns
    • Editing & Deleting Bonus Campaigns
    • Deposit Campaign Reports
      • Bonus Payout & Report Flow
  • 13. Prop Trading
    • Marketplace Installation & Permission Settings
    • Prop Challenge Structure
    • Prop Challenge Menus
    • Prop Trading Dashboard
    • View Prop Challenges
    • Setting Up Prop Challenges
    • Editing Prop Challenge Settings
    • Deleting Prop Challenges
    • Participants
    • Challenge Statistics
    • Profit Sharing
    • Participating in Prop Challenges
    • Prop Trading Challenges
  • 14. Trading Competition
    • Marketplace Installation & Permission Settings
    • Trading Competition Menus
    • Creating Trading Competitions
    • Trading Competitions Operations
    • Competition Statistics
    • Trading Competitions Approval Settings
    • Trading Competition Reports
  • 15. Tier Upgrade
    • Marketplace Installation & Permission Settings
    • Creating Tier Upgrade Rules
    • Editing & Deleting Tier Upgrade Rules
    • Tier Upgrade Reports
  • 16. Tickets
    • Marketplace Installation & Permission Settings
    • Ticket Management
      • Ticket Categories
      • View Tickets
      • Replying Tickets
      • Assigning Tickets
      • Ticket Status
      • Ticket Logs
    • Ticket Report
  • 17. Settings
    • Client Portal - Brand Settings
      • Domain Settings
        • Create New Domain
        • Delete Domain
        • Why Cloudflare?
      • Brand Settings
        • Website Name & Logo
        • Default Mode
        • Landing Page Style
      • Login Page Configuration
        • Login Background Image & Login Logo
        • Navigation Mode
        • System Language & Default Language
      • Navigation Settings
        • Create New Navigation Tabs
        • Editing Navigation Tabs
        • Disabling Navigation Tabs
        • Sorting Order of Navigation Tabs
        • Deleting Navigation Tabs
    • Client Portal - Security Settings
      • Remote Login Prompts
      • Password Strength Settings
      • Two-Factor Authentication Setting
      • Failed Login Attempt Limit
    • Client Portal - Transaction Settings
      • Deposit Settings
      • Payment Method Settings
        • Create New Payment Methods
        • Editing Payment Methods
        • Enable / Disable Payment Methods
        • Deleting Payment Methods
        • Sorting Payment Methods
        • Exchange Rates
      • Payment Gateway Icon
      • Withdrawal Settings
      • Withdrawal Method Settings
        • Create New Withdrawal Methods
        • Editing Withdrawal Methods
        • Enable / Disable Withdrawal Methods
        • Deleting Withdrawal Methods
        • Sorting Withdrawal Methods
        • Exchange Rates
      • Match2Pay Withdrawal
        • Securing Match2Pay Withdrawal Process
        • Application
      • Transfer Settings
      • External Exchange Rates
    • Client Portal - PSP Settings
      • Create PSP Platform
      • Editing PSP Settings
      • Deleting PSP Settings
      • Sorting PSP Settings
      • PayPal Settings
        • Marketplace Installation & Permission Settings
        • PayPal Account
        • Creating PayPal Settings
        • View PayPal Settings
        • Edit PayPal Settings
        • Delete PayPal Settings
      • ChillPay Settings
        • Marketplace Installation & Permission Settings
        • ChillPay Account
        • Creating ChillPay Settings
        • View ChillPay Settings
        • Edit ChillPay Settings
        • Delete ChillPay Settings
      • Match2Pay Settings
        • Marketplace Installation & Permission Settings
        • Match2Pay Account
        • Creating Match2Pay Settings
        • View Match2Pay Settings
        • Edit Match2Pay Settings
        • Delete Match2Pay Settings
        • Application
      • Stripe Settings
        • Marketplace Installation & Permission Settings
        • Stripe Account
        • Creating Stripe Settings
        • View Stripe Settings
        • Edit Stripe Settings
        • Delete Stripe Settings
        • Application
      • Fireblocks Settings
        • Marketplace Installation & Permission Settings
        • Fireblocks Account
        • Creating Fireblocks Settings
        • Fireblocks Security Measures
        • View Fireblocks Settings
        • Edit Fireblocks Settings
        • Delete Fireblocks Settings
        • Application
    • Client Portal - Referral Program Settings
      • Referral Program Design Settings
      • Referral Program Overview & Details
    • Client Portal - Open Account Settings
      • Creating New Account Type
      • Other Account Type Settings
      • Editing Account Types
      • Hiding Account Types
      • Deleting Account Types
    • Client Portal - KYC Settings
      • KYC Configuration
      • KYC Dynamic Form
        • Creating New KYC Form
        • Form Type Settings
        • Editing KYC Form
        • Disabling KYC Form
        • Deleting KYC Form
        • Sorting KYC Form
        • Field Groups
        • KYC Form Fields
        • Country List Options
      • SumSub Settings
        • Marketplace Installation & Permission Settings
        • Register SumSub Account
        • Configure KYC Levels on SumSub
        • Obtaining SumSub Token & Secret Key
        • Connecting SumSub to CRM
        • Document Verification
        • Authentication
    • Client Portal - Client Group Settings
      • Creating Client Groups
      • Editing Client Group Permissions
      • Deleting Client Groups
      • Sensitive Fields
    • Client Portal - Login / Registration Settings
      • Registration Form
        • Creating New Fields
        • Editing Fields
        • Disabling Fields
        • Deleting Fields
        • Sorting Fields
        • Form Section
        • Country List Options
      • Disable Email OTP Verification
      • Notifications
      • Login Methods
      • Referral Setting
      • Registration Process Settings
    • Client Portal - Risk Agreement
      • Setting Up Risk Agreement
    • Client Portal - Live Chat Settings
    • Client Portal - Blacklist Settings
    • Back Office Portal - Brand Settings
      • Domain Settings
      • Brand Settings
      • Login Page Configuration
    • Back Office Portal - Security Settings
    • Back Office Portal - Trading Platform Settings
      • Editing Trading Platform Settings
      • Synchronizing Groups, Symbols and Server Time Zone
      • Account Number Range Settings
      • Restart Gateway
    • Back Office Portal - Demo Account Settings
    • Back Office Portal - User Settings
      • User Management
        • Creating Users
        • Editing Users
        • Resetting Password for Users
        • Disable Users
        • Deleting Users
      • Role Management
        • Creating Roles
        • Editing Roles and Permission Rights
        • Data Permissions
        • Deleting Roles
        • Sensitive Fields
      • Team Settings
        • Creating Teams
        • Editing Teams
        • Deleting Teams
    • Back Office Portal - Commission Settings
      • Ranks
        • Creating Ranks
        • Editing Ranks
        • Deleting Ranks
        • Sorting Ranks
      • Symbol Groups
        • Creating Symbol Groups
        • Editing Symbol Groups
        • Deleting Symbol Groups
        • Sorting Symbol Groups
      • Rule Settings
        • Enabling Commission Rebates
        • Calculation Settings
        • Rebate Method Settings
        • Zero Commission Record Settings
        • Fixed Commission Scheme
          • A) Creating Fixed Commission Schemes
          • B) Editing Fixed Commission Schemes
          • C) Deleting Fixed Commission Schemes
          • D) Sorting Fixed Commission Schemes
          • E) Application of Fixed Commission Scheme
        • Flexible Commission Scheme
          • A) Creating Flexible Commission Schemes
          • B) Editing Flexible Commission Scheme
          • C) Deleting Flexible Commission Scheme
          • D) Sorting Flexible Commission Scheme
          • E) Pip Settings
          • F) Application of Flexible Commission Scheme
        • Commission Calculations
    • Back Office Portal - Approval Settings
      • Types of Approval Methods
      • Approval Method Settings
      • Multi-Level Approval
        • Marketplace Installation
        • Process Settings
        • Application of Multi-Level Approval
    • Back Office Portal - System Logs
      • System Email Logs
      • Client & Admin Login Log
      • Operation Log
    • Back Office Portal - Promotional Link Settings
      • Creating Promotional Links
      • Sharing Promotional Links
      • Viewing Performance Analytics of Promotional Links
      • Editing Promotional Links
      • Disabling Promotional Links
      • Deleting Promotional Links
      • Application of Promotional Links
    • Back Office Portal - Coupons and Promo Codes
      • Marketplace Installation & Permission Settings
      • Coupons
      • Promo Codes
    • Back Office Portal - Notification Settings
      • Email Provider
      • Notification Templates
        • Notification Template Settings
        • Preview Templates
        • Disabling Templates
        • Editing Templates
    • Back Office Portal - Dev Space
      • Webhooks
      • Open API Keys
      • Security Credentials
    • Back Office Portal - Twilio
      • Marketplace Installation & Permissions
      • Setting Up Twilio Account
      • Setting Up Twilio on Your CRM
      • Application of Twilio
    • Back Office Portal - Call Settings
      • Marketplace Installation & Permission Settings
      • AirCall Account Registration
      • Setting Up AirCall on CRM
      • Application
  • 18. Other Functionalities
    • CRM Release Notes
    • CRM Marketplace
    • Notification Module
    • Change Password
    • Enable 2FA
    • Light and Dark Mode
    • Download Center
    • Promotion Links
    • Batch Operation
    • CRM Language
    • Log Out
Powered by GitBook
On this page
  • A) Creating A New Challenge
  • B) Challenge Types
  • C) Challenge Parameter Definitions
  • D) Participation Fee Commission
  • E) Challenge Allocation Across Client Groups
  • F) Duplicating Prop Challenges
  • G) Calculation Logic for Maximum Daily Loss and Maximum Loss
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  1. 13. Prop Trading

Setting Up Prop Challenges

PreviousView Prop ChallengesNextEditing Prop Challenge Settings

Last updated 4 months ago

A) Creating A New Challenge

To create a new prop challenge, follow these steps:

  1. Navigate to Prop Trading > Challenge Settings.

  2. Click on "New Challenge".

Fill in the "Basic Information" of the challenge:

  1. Challenge Name

  2. Account Currency

  3. Challenge Type - Refer to this link for more details: B) Challenge Types

  4. Challenge Time Zone

  5. Challenge Start Date & Time

  6. Select Card View Content Display

    • Stage 1 Rules: Content displayed on the challenge card will be the rules set for stage 1.

    • Highest Value Across Stages: Content displayed on the challenge card will be the highest value across all stages. For instance, if the profit target for stage 1 is 10% and for stage 2 is 20%, the challenge card will display the profit target of 20%.

Click "Next" to continue with the setup of the challenge or click "Save and Exit" to save the challenge as a draft.

Fill in the Challenge Rules.

  1. Configure the number of steps you require in your challenge.

    • You can add new steps by clicking the "+" icon.

    • You can delete steps by clicking the "Delete" icon.

  2. Configure the settings for each step. For more details, please refer to this link: C) Challenge Parameter Definitions

  3. You have the capability to conceal specific challenge settings from clients by selecting the "Hide" icon.

  4. Additionally, you can customize the challenge settings name in your preferred languages.

    • To achieve this, just click the "Language" icon.

    • Enter the challenge settings name in the respective languages.

  1. Select the Payment Method for the Registration Fee (if any). The available payment methods are:

    • Purchase Package Directly - You will need to select the payment methods accepted.

    • Deduct from Account Balance

  2. Decide whether you want to upgrade traders to the next step immediately after they pass the previous step. If you select "Yes", the trader will be upgraded to the next step at the end of the day if the profit target is met, without the need to wait for the trading period to conclude.

  3. Indicate whether the fee is refundable.

  4. Click "SAVE AND EXIT" to save your challenge as a draft or click "NEXT" to continue.

Fill in the profit sharing details.

  1. Specify the steps at which you want profit sharing to be distributed. Enable profit sharing for various steps by clicking the "Enable" button.

  2. Enter the profit sharing percentage for each recipient. Additionally, determine the number of upline levels for profit sharing distribution by clicking the "Add" icon.

  3. Select the profit sharing settlement period:

    • Profit Sharing Every Fixed Number of Days - you will need to specify the required number of days.

    • Day X of Every Month - you will need to enter the desired day. If set to the 31st day and the month lacks a 31st, the settlement will automatically occur on the last day of the month.

    • Manual - This means that profit sharing settlements will only be triggered manually by you. Exceptions are when your trader passes or fails a challenge; in these cases, the system will automatically initiate profit sharing settlement.

  4. Choose between automatic or manual profit sharing methods.

    • Manual Distribution: Manual review and approval from you are required before the profit sharing amount is distributed to the recipients' wallet.

    • Automatic Distribution: The system automatically calculates and distributes the profit sharing amount to the intended recipients' wallet. No manual intervention is needed.

  5. Indicate the upline client types eligible to receive profit sharing distribution—either all client types or IBs only.

  6. Click "SAVE AND EXIT" to save your challenge as a draft or click "NEXT" to continue.

  1. Choose your commission structure: Level or Rank.

  2. If Rank is selected, choose the applicable "Rank Structure".

  3. Opt to "Include Challenger" if you want to pay out commissions to the prop challengers.

  4. Select the commission calculation method:

    • Fixed Amount

    • Percentage of Participation Fee

  5. Refer to this section for more details: D) Participation Fee Commission

  6. Click "SAVE AND EXIT" to save your challenge as a draft. Or click "Publish" to immediately publish your challenge.

  1. Upon clicking "Publish", you can review the challenge parameters configured.

  2. Click "Publish Now" to proceed.

  3. A popup notice will appear for you to confirm your action. Click "Confirm" to proceed to publish your challenge.

  4. You will see that the challenge status is now "Published".

B) Challenge Types

  1. Challenge types are displayed as keywords, enabling your clients to easily browse and filter prop challenges.

  2. To add a new challenge type:

    • Enter the desired type in the dropdown menu and press Enter.

    • Ensure that the challenge type is filled in all relevant languages.

  3. Once created, the new challenge type will appear in the dropdown list and can be assigned to other challenges.

  4. Your clients can select a challenge type, and the relevant list of challenges associated with it will be displayed.

C) Challenge Parameter Definitions

Below are the definitions for various parameters used in setting up prop trading challenges:

D) Participation Fee Commission

You can set up two different commission structures: Level Structure and Rank Structure.

For Level Structure:

  1. Add the number of levels for commission payouts by clicking the "Add" icon.

  2. Enter the commission amount.

  3. If "Include Challenger" is selected, the first level defaults to the challenger.

  4. To set up overriding commission and same rank bonus, you will need to select a "Rank Structure."

  5. Set up overriding commission and same rank bonus under the respective tabs.

For Rank Structure:

  1. The tiers for the selected rank structure will be displayed automatically.

  2. Enter the commission amount for each tier.

  3. Configure overriding and same rank commission accordingly.

E) Challenge Allocation Across Client Groups

You have the flexibility to assign different challenges and packages to specific client groups, tailoring offerings to their unique business requirements. Assigned client groups gain visibility of the challenge and packages, while unassigned groups won't have access.

  • All client groups will be automatically selected by default for existing challenges and packages.

  • Modifying assigned client groups is possible even after the challenge has commenced.

  • Existing challengers can still view and participate in the challenge, even if they are not part of the assigned client groups. However, upon completion or full failure of the challenge, participants will no longer have visibility of the challenge.

To assign a challenge/package to client groups:

  1. Locate the challenge/package and click the "Client Groups" icon.

  2. Select the client groups where the challenge and package will be visible.

  3. Click "Save."

If a challenge or package does not have any assigned client group, an "!" icon will remind you to make an assignment.

F) Duplicating Prop Challenges

You can also efficiently create new challenges by duplicating existing ones, saving time on repetitive data entry. To duplicate prop challenges, follow the steps below:

  1. Locate the prop challenge you want to duplicate and click the "Duplicate Challenge" icon.

  2. The challenge will be duplicated, and "-copy" will be appended to the challenge name to indicate it as a duplicate.

  3. The duplicated challenge will be automatically saved as a draft.

  4. You can then proceed to edit and publish the prop challenge as needed.

G) Calculation Logic for Maximum Daily Loss and Maximum Loss

A) Maximum Daily Loss

  1. The CRM compares the latest obtained equity with the equity at the end of the previous day to determine if the trader has reached the maximum daily loss threshold.

  2. Challenge fails when: Latest Equity - Previous Day Equity ≤ - Maximum Daily Loss

For Example:

Initial Equity: $10,000

Maximum Daily Loss = 5% x $10,000 = $500

Previous Day Equity
Latest Equity
Equity Change
Challenge Failed

$10,000

$11,000

$11,000 - $10,000 = $1,000

$1,000 ≥ - $500 Challenge has not failed.

$11,000

$8,500

$8,500 - $11,000 = -$2,500

-$2,500 ≤ -$500 Challenge has failed.

B) Maximum Loss

  1. The CRM compares the latest obtained equity with the initial equity to determine if the trader has reached the maximum loss threshold.

  2. Challenge fails when: Latest Equity - Initial Equity ≤ - Maximum Loss

For Example: Initial Equity: $10,000

Maximum Loss = 10% x $10,000 = $1,000

Initial Equity
Latest Equity
Equity Change
Challenge Status

$10,000

$11,000

$11,000 - $10,000 = $1,000

$1,000 ≥ - $1,000 Challenge has not failed.

$10,000

$8,500

$8,500 - $10,000 = -$1,500

-$1,500 ≤ -$1,000 Challenge has failed.

Click "Save".

Step Name

The designated name for each stage of the challenge, such as "Preliminary Stage" or "Funded Stage."

Ensure that the step name is provided in all relevant languages.

Account Type

Choose between "Demo" (simulated trading) or "Live" (real funds trading) account types.

Initial Balance Amount

The starting balance in the trading account when your client registers for the prop challenge.

Server Group

Select the trading platform and corresponding trading groups to which the trading account will be assigned.

Leverage

The leverage available to your client for trading during the challenge.

Trading Period

The duration of the challenge in days. Clients must achieve the challenge target within this period.

You can choose an unlimited trading period or manually enter the number of days.

Minimum Trading Days

The minimum number of days your client must trade to pass the challenge.

Minimum Trading Volume

The minimum number of lots that must be traded by your client to pass the challenge.

Maximum Daily Loss

The maximum loss allowed within a single day.

Calculation Logic:

  • Net Equity: The system updates equity every 10 minutes. If the difference between the current equity and the previous end-of-day equity exceeds the maximum daily loss threshold, the challenge will fail.

  • Profit and Loss (PNL): At the end of each day (00:00 challenge time zone), the PNL of all closed orders is calculated chronologically. If the total cumulative loss exceeds the maximum daily loss threshold, the challenge will fail.

Maximum Loss

The maximum cumulative loss allowed throughout the challenge.

Calculation Logic:

  • Net Equity: The system updates equity every 10 minutes. If the difference between current and initial equity exceeds the maximum loss threshold, the challenge will fail.

  • Profit and Loss (PNL): At the end of each day (00:00 challenge time zone), the system calculates the PNL of all closed trades in chronological order from the start of the challenge. If the total cumulative loss exceeds the maximum loss threshold, the challenge will fail.

Profit Target

The profit goal that must be achieved to successfully complete the challenge.

Calculation Logic: The system updates PNL every 10 minutes to check if the profit target has been met. Once the target is reached, at 00:00 in the challenge time zone, the system updates the challenge progress accordingly.

Free Repeat

Indicates whether clients can repeat the challenge at no additional cost.

To qualify for a free repeat, the client's closed trades PNL must be positive, and they must have met the minimum trading days and trading volume requirements without exceeding the maximum daily loss or maximum loss thresholds.

Maximum Retry Count

The maximum number of allowed free repeats.

Fee

The registration fee required for participation in the challenge.

Profit Sharing

The percentage of profits shared with the client, along with the settlement period.

The profit-sharing amount will be credited to the CRM wallet.

Please refer to this link for calculation examples:

Please refer to this link for calculation examples:

G) Calculation Logic for Maximum Daily Loss and Maximum Loss
G) Calculation Logic for Maximum Daily Loss and Maximum Loss