CRM Back Office User Guide (Full)
CRM Client Portal User Guide
CRM Back Office User Guide (Full)
CRM Back Office User Guide (Full)
  • Introduction
  • Back Office (Back-End)
  • 1. Back Office Portal Login
    • Reset Password
  • 2. Dashboard
    • Static Data Statistics
    • Dynamic Data Statistics
  • 3. Risk Management Dashboard
    • Risk Management
  • 4. Leads
    • Creating New Leads
    • Editing Leads
      • Viewing Lead Details
      • Admin Activities
      • Custom Tags
    • Deleting Leads
    • Bulk Operations
    • Leads Reports
  • 5. Clients
    • Creating New Clients
    • Editing Clients
      • Viewing and Editing Client Details
      • Admin Activities
      • Client Activities
      • Custom Tags
      • System Tags
      • Document Verification & Authentication
    • Deleting & Suspending Clients
    • Bulk Operations
    • Client Report
  • 6. Trading Accounts
    • Creating New Trading Accounts
    • Editing Trading Accounts
      • Trading Account Actions
      • Trading Platform Information
      • CRM Information
      • Trading Account Reports
    • Bulk Operations
    • Trading Account Report
  • 7. Wallet
    • Viewing Wallet Details
    • Editing Wallet Details
    • Wallet Report
  • 8. Tasks
    • Task List
    • Creating Tasks
    • Completing Tasks
    • Editing Tasks
    • Deleting Tasks
    • Tasks Report
    • Calendar
  • 9. Approval
    • Creating New Requests
    • Reviewing Requests
    • Multi-Level Approval
    • SumSub Verification
    • Approval Report
  • 10. Reports
    • CRM Reports
      • Transactions Report
      • Fixed Commission Report
      • Flexible Commission Report
    • Trading Platform Reports
      • Trade History Report
      • Open Positions Report
      • Pending Orders Report
      • Account Capital Report
      • Comprehensive Account Report
        • MT4 Comprehensive Account Report Extension
  • 11. Notify
    • Email Notifications
      • Send Email Notifications
        • Simple Method - Manual Entry
        • Simple Method - HTML Code
        • Simple Method - Email Design Templates
        • Advanced Method - AI Editor
      • Historical Data
    • Pop-Up Notifications
      • Send Pop-Up Notifications
        • Simple Method - Manual Entry
        • Simple Method - HTML Code
        • Advanced Method - AI Editor
      • Historical Data
      • Revoking Pop-Up Notifications
  • 12. Bonus
    • Marketplace Installation & Renewal
    • Bonus Policies
    • Types of Bonus Campaigns
      • Creating Deposit Bonus Campaigns
      • Creating New Referral Bonus Campaigns
    • Editing & Deleting Bonus Campaigns
    • Deposit Campaign Reports
      • Bonus Payout & Report Flow
  • 13. Prop Trading
    • Marketplace Installation & Permission Settings
    • Prop Challenge Structure
    • Prop Challenge Menus
    • Prop Trading Dashboard
    • View Prop Challenges
    • Setting Up Prop Challenges
    • Editing Prop Challenge Settings
    • Deleting Prop Challenges
    • Participants
    • Challenge Statistics
    • Profit Sharing
    • Participating in Prop Challenges
    • Prop Trading Challenges
  • 14. Trading Competition
    • Marketplace Installation & Permission Settings
    • Trading Competition Menus
    • Creating Trading Competitions
    • Trading Competitions Operations
    • Competition Statistics
    • Trading Competitions Approval Settings
    • Trading Competition Reports
  • 15. Tier Upgrade
    • Marketplace Installation & Permission Settings
    • Creating Tier Upgrade Rules
    • Editing & Deleting Tier Upgrade Rules
    • Tier Upgrade Reports
  • 16. Tickets
    • Marketplace Installation & Permission Settings
    • Ticket Management
      • Ticket Categories
      • View Tickets
      • Replying Tickets
      • Assigning Tickets
      • Ticket Status
      • Ticket Logs
    • Ticket Report
  • 17. Settings
    • Client Portal - Brand Settings
      • Domain Settings
        • Create New Domain
        • Delete Domain
        • Why Cloudflare?
      • Brand Settings
        • Website Name & Logo
        • Default Mode
        • Landing Page Style
      • Login Page Configuration
        • Login Background Image & Login Logo
        • Navigation Mode
        • System Language & Default Language
      • Navigation Settings
        • Create New Navigation Tabs
        • Editing Navigation Tabs
        • Disabling Navigation Tabs
        • Sorting Order of Navigation Tabs
        • Deleting Navigation Tabs
    • Client Portal - Security Settings
      • Remote Login Prompts
      • Password Strength Settings
      • Two-Factor Authentication Setting
      • Failed Login Attempt Limit
    • Client Portal - Transaction Settings
      • Deposit Settings
      • Payment Method Settings
        • Create New Payment Methods
        • Editing Payment Methods
        • Enable / Disable Payment Methods
        • Deleting Payment Methods
        • Sorting Payment Methods
        • Exchange Rates
      • Payment Gateway Icon
      • Withdrawal Settings
      • Withdrawal Method Settings
        • Create New Withdrawal Methods
        • Editing Withdrawal Methods
        • Enable / Disable Withdrawal Methods
        • Deleting Withdrawal Methods
        • Sorting Withdrawal Methods
        • Exchange Rates
      • Match2Pay Withdrawal
        • Securing Match2Pay Withdrawal Process
        • Application
      • Transfer Settings
      • External Exchange Rates
    • Client Portal - PSP Settings
      • Create PSP Platform
      • Editing PSP Settings
      • Deleting PSP Settings
      • Sorting PSP Settings
      • PayPal Settings
        • Marketplace Installation & Permission Settings
        • PayPal Account
        • Creating PayPal Settings
        • View PayPal Settings
        • Edit PayPal Settings
        • Delete PayPal Settings
      • ChillPay Settings
        • Marketplace Installation & Permission Settings
        • ChillPay Account
        • Creating ChillPay Settings
        • View ChillPay Settings
        • Edit ChillPay Settings
        • Delete ChillPay Settings
      • Match2Pay Settings
        • Marketplace Installation & Permission Settings
        • Match2Pay Account
        • Creating Match2Pay Settings
        • View Match2Pay Settings
        • Edit Match2Pay Settings
        • Delete Match2Pay Settings
        • Application
      • Stripe Settings
        • Marketplace Installation & Permission Settings
        • Stripe Account
        • Creating Stripe Settings
        • View Stripe Settings
        • Edit Stripe Settings
        • Delete Stripe Settings
        • Application
      • Fireblocks Settings
        • Marketplace Installation & Permission Settings
        • Fireblocks Account
        • Creating Fireblocks Settings
        • Fireblocks Security Measures
        • View Fireblocks Settings
        • Edit Fireblocks Settings
        • Delete Fireblocks Settings
        • Application
    • Client Portal - Referral Program Settings
      • Referral Program Design Settings
      • Referral Program Overview & Details
    • Client Portal - Open Account Settings
      • Creating New Account Type
      • Other Account Type Settings
      • Editing Account Types
      • Hiding Account Types
      • Deleting Account Types
    • Client Portal - KYC Settings
      • KYC Configuration
      • KYC Dynamic Form
        • Creating New KYC Form
        • Form Type Settings
        • Editing KYC Form
        • Disabling KYC Form
        • Deleting KYC Form
        • Sorting KYC Form
        • Field Groups
        • KYC Form Fields
        • Country List Options
      • SumSub Settings
        • Marketplace Installation & Permission Settings
        • Register SumSub Account
        • Configure KYC Levels on SumSub
        • Obtaining SumSub Token & Secret Key
        • Connecting SumSub to CRM
        • Document Verification
        • Authentication
    • Client Portal - Client Group Settings
      • Creating Client Groups
      • Editing Client Group Permissions
      • Deleting Client Groups
      • Sensitive Fields
    • Client Portal - Login / Registration Settings
      • Registration Form
        • Creating New Fields
        • Editing Fields
        • Disabling Fields
        • Deleting Fields
        • Sorting Fields
        • Form Section
        • Country List Options
      • Disable Email OTP Verification
      • Notifications
      • Login Methods
      • Referral Setting
      • Registration Process Settings
    • Client Portal - Risk Agreement
      • Setting Up Risk Agreement
    • Client Portal - Live Chat Settings
    • Client Portal - Blacklist Settings
    • Back Office Portal - Brand Settings
      • Domain Settings
      • Brand Settings
      • Login Page Configuration
    • Back Office Portal - Security Settings
    • Back Office Portal - Trading Platform Settings
      • Editing Trading Platform Settings
      • Synchronizing Groups, Symbols and Server Time Zone
      • Account Number Range Settings
      • Restart Gateway
    • Back Office Portal - Demo Account Settings
    • Back Office Portal - User Settings
      • User Management
        • Creating Users
        • Editing Users
        • Resetting Password for Users
        • Disable Users
        • Deleting Users
      • Role Management
        • Creating Roles
        • Editing Roles and Permission Rights
        • Data Permissions
        • Deleting Roles
        • Sensitive Fields
      • Team Settings
        • Creating Teams
        • Editing Teams
        • Deleting Teams
    • Back Office Portal - Commission Settings
      • Ranks
        • Creating Ranks
        • Editing Ranks
        • Deleting Ranks
        • Sorting Ranks
      • Symbol Groups
        • Creating Symbol Groups
        • Editing Symbol Groups
        • Deleting Symbol Groups
        • Sorting Symbol Groups
      • Rule Settings
        • Enabling Commission Rebates
        • Calculation Settings
        • Rebate Method Settings
        • Zero Commission Record Settings
        • Fixed Commission Scheme
          • A) Creating Fixed Commission Schemes
          • B) Editing Fixed Commission Schemes
          • C) Deleting Fixed Commission Schemes
          • D) Sorting Fixed Commission Schemes
          • E) Application of Fixed Commission Scheme
        • Flexible Commission Scheme
          • A) Creating Flexible Commission Schemes
          • B) Editing Flexible Commission Scheme
          • C) Deleting Flexible Commission Scheme
          • D) Sorting Flexible Commission Scheme
          • E) Pip Settings
          • F) Application of Flexible Commission Scheme
        • Commission Calculations
    • Back Office Portal - Approval Settings
      • Types of Approval Methods
      • Approval Method Settings
      • Multi-Level Approval
        • Marketplace Installation
        • Process Settings
        • Application of Multi-Level Approval
    • Back Office Portal - System Logs
      • System Email Logs
      • Client & Admin Login Log
      • Operation Log
    • Back Office Portal - Promotional Link Settings
      • Creating Promotional Links
      • Sharing Promotional Links
      • Viewing Performance Analytics of Promotional Links
      • Editing Promotional Links
      • Disabling Promotional Links
      • Deleting Promotional Links
      • Application of Promotional Links
    • Back Office Portal - Coupons and Promo Codes
      • Marketplace Installation & Permission Settings
      • Coupons
      • Promo Codes
    • Back Office Portal - Notification Settings
      • Email Provider
      • Notification Templates
        • Notification Template Settings
        • Preview Templates
        • Disabling Templates
        • Editing Templates
    • Back Office Portal - Dev Space
      • Webhooks
      • Open API Keys
      • Security Credentials
    • Back Office Portal - Twilio
      • Marketplace Installation & Permissions
      • Setting Up Twilio Account
      • Setting Up Twilio on Your CRM
      • Application of Twilio
    • Back Office Portal - Call Settings
      • Marketplace Installation & Permission Settings
      • AirCall Account Registration
      • Setting Up AirCall on CRM
      • Application
  • 18. Other Functionalities
    • CRM Release Notes
    • CRM Marketplace
    • Notification Module
    • Change Password
    • Enable 2FA
    • Light and Dark Mode
    • Download Center
    • Promotion Links
    • Batch Operation
    • CRM Language
    • Log Out
Powered by GitBook
On this page
  • 1. Permission Settings
  • 2. Prop Challenge Dashboard Insights
  • 3. Financial Overview
  • 4. Participants Statistics
  • 5. Challenge Performance Statistics
Export as PDF
  1. 13. Prop Trading

Prop Trading Dashboard

PreviousProp Challenge MenusNextView Prop Challenges

Last updated 3 months ago

1. Permission Settings

To view the Prop Challenge Dashboard, you will need to enable the respective permissions:

2. Prop Challenge Dashboard Insights

Once the respective permissions are enabled, you can access the "Dashboard" in the side menu. Click on it to view the Prop Challenge Dashboard.

The Prop Challenge Dashboard includes the following:

  1. Financial Overview

  2. Participants Statistics

  3. Challenge Performance Statistics

On the Prop Challenge Dashboard, you can tailor the insights to your needs by filtering the chart based on challenge status and time frame.

3. Financial Overview

  1. The financial overview chart provides a detailed snapshot of your prop business's financial performance, including key metrics such as profit, loss, profit-sharing payouts, participation fees, and the total funded amount.

    1. Broker's Profit = Total trading profit – total profit sharing paid to traders

    2. Broker's Loss = Equity at the time of challenge failure - Initial Amount

    3. Profit Sharing Payout = Total amount of profit sharing paid out to traders

    4. Participation Fee = Total participation fee collected from trader

    5. Total Funded Amount = Total funded amount of trading accounts

  2. The financial overview chart exclusively displays data from prop challenge stages where profit-sharing is enabled. If profit-sharing is not enabled, the corresponding data will neither be calculated nor shown.

  3. Hover your cursor over the chart to view detailed insights for each prop challenge.

  4. Tooltips have been added to the chart legend to provide further clarity on the figures. Simply hover over the "?" icon for explanations.

Use Cases for Financial Overview Chart
  1. Evaluating the Success of Demo Challenges in Filtering Skilled Traders

    1. The chart helps you analyze your trader's profit and loss from live challenges to determine the effectiveness of the demo stage in identifying skilled traders.

      1. A higher broker profit in live challenges suggests that the demo stage successfully identified traders capable of generating profits in the live environment.

      2. Conversely, a higher level of broker losses may indicate that the demo stage did not effectively screen for skilled traders. This insight prompts you to adjust demo challenge parameters to ensure only qualified traders advance.

    2. By comparing revenue and loss across challenges, you can refine the demo-to-live transition process and improve their selection criteria for better outcomes.

  2. Evaluating Challenge Attractiveness

    1. You can analyze total participation fees collected across challenges to assess their appeal to your traders.

    2. Challenges with higher participation fee revenue indicate greater trader interest and engagement.

    3. Underperforming challenges may signal issues with their structure or parameters, such as difficulty level, participation fees, or trading conditions, making them less attractive to traders.

    4. With these insights, you can consider to:

      1. Adjust the parameters of underperforming challenges to enhance their appeal.

      2. Increase marketing efforts to raise awareness of these challenges.

    5. This analysis enables you to refine your offerings and optimize strategies for attracting traders while maximizing revenue.

  3. Evaluating Risk Exposure and Return on Investment (ROI)

    1. The chart allows you to compare the total funded amount with the revenue generated for each challenge. Revenue is calculated as the sum of broker revenue and participation fees collected.

    2. A low ROI, where the total funded amount significantly exceeds the revenue generated, may indicate excessive risk exposure relative to returns.

    3. This imbalance suggests that you should reconsider your funding strategies, such as reducing the funded amount or lowering profit-sharing payouts, to optimize the ROI.

    4. By aligning risk with profitability, you can enhance financial sustainability and ensure the long-term viability of your challenges.

4. Participants Statistics

  1. The Participants Statistics charts provide a comprehensive view of your prop challenges' participant data, including key metrics such as unique participation, total challenges purchased, and the participation fees collected.

  2. Participant statistics include:

    • Unique Participation: The total number of distinct clients participating in challenges. Clients participating in multiple challenges are counted once.

    • Purchased Challenges: The total number of challenges purchased, including multiple purchases by the same client.

    • Participation Fee: The total participation fee collected.

  3. You can toggle between Daily or Monthly data using the dropdown menu, allowing you to adjust the chart’s time frame to suit your analysis.

    • Selecting Daily will display data on a daily basis, giving you a detailed, day-by-day breakdown of participant statistics.

    • Choosing Monthly will show statistics summarized by month, providing a broader view of trends over time.

  4. Each chart comes with an expand or collapse feature, allowing you to adjust the display based on your needs.

    1. By clicking the expand icon, you can enlarge the chart to focus on detailed data.

    2. Conversely, you can click the collapse icon to minimizes the chart, giving you a more streamlined view of the dashboard.

  5. Hover over the chart to view detailed insights for each prop challenge.

  6. Below the charts, you will find the Legend Filter with quick access buttons to help you refine your data:

    • Select All: Displays all challenges.

    • Unselect All: Hides all challenges.

    • Ongoing Only: Shows only ongoing challenges.

    • Terminated Only: Shows only terminated challenges.

  7. Additionally, below the quick access buttons, you will see a list of prop challenges.

    1. You can select or unselect individual challenges to show or hide their data.

    2. Greyed-out challenges are hidden, while colored challenges are currently displayed on the chart.

    3. To quickly find a specific challenge, use the search function to type the name of the challenge you wish to display or hide.

Use Cases for Participants Statistics
  1. Unique Participants

    1. By analyzing the Unique Participants chart, you can evaluate the appeal and effectiveness of challenges based on the number of new participants they attract daily or each month.

    2. This comparison helps identify which challenges are consistently attracting attention and which may be losing popularity.

    3. If a challenge shows declining participation, you can adjust its parameters, such as difficulty level or rewards, to boost interest.

    4. Challenges with higher engagement can also be prioritized for marketing efforts, ensuring resources are focused on the most successful offerings.

  2. Purchased Challenges

    1. The Purchased Challenges chart reveals how often challenges are purchased daily or monthly, providing insight into client behavior and engagement.

    2. Comparing this data with the Unique Participants chart allows you to assess which challenges are driving repeat purchases.

    3. High purchase frequency by returning clients indicates strong retention and satisfaction.

    4. Challenges with no repeat purchases may point to retention issues or lack of appeal. This data can help refine challenge offerings, pricing strategies, or incentive programs to improve client engagement.

  3. Participation Fee

    1. The Participation Fee chart tracks the total fees collected across different challenges, offering insights into the financial performance of each challenge.

    2. By analyzing this data, you can identify which challenges are generating the most revenue and assess their profitability and market appeal.

    3. Comparing fee revenue across challenges helps determine which pricing models or promotional strategies are most effective, guiding decisions on fee adjustments, marketing strategies, or the introduction of new challenge packages to maximize revenue and attract more participants.

5. Challenge Performance Statistics

  1. This chart displays the success and failure rates of your prop challenges across their various stages.

  2. You can select which prop challenge you would like to view performance statistics for by choosing it from the dropdown menu.

  3. The statistics are divided into two charts:

    • Successful Participants: Participants who successfully passed the challenge.

    • Unsuccessful Participants: Participants who failed to pass the challenge.

Use Cases for Challenge Performance Statistics

The Challenge Performance Statistics helps you analyze the success rates of each challenge, evaluating how well it filters skilled traders.

  • A high success rate with a low failure rate might suggest the challenge is too easy, requiring adjustments to ensure only highly skilled traders advance.

  • A high failure rate may indicate the challenge is appropriately difficult, but you might consider introducing repeat incentives to boost engagement while maintaining a challenging environment.