Withdrawal Settings

In the Withdrawal Settings menu, brokers can configure the following:

1. Withdrawal Account Settings

2. Request Quantity Settings

3. Daily Withdrawal Settings

4. Withdrawal Currency Settings

5. Withdrawal Method Settings

6. Exchange Rates

Withdrawal Account Settings

In the withdrawal account settings tab, brokers can choose whether to allow clients to withdraw funds from their CRM wallets or trading accounts. This decision depends on the broker's preferences and business requirements.

A. Setting Up Withdrawal Account Settings

To setup withdrawal account settings, follow these steps:

1. Click on the "Edit" icon in the withdrawal account settings.

2. Enable or disable accordingly.

3. Save the changes by clicking the "Save" button.

B. Application

Enable Wallet Withdrawals

Clients will have the option to select their CRM wallet as the source account when withdrawing funds.

Disable Wallet Withdrawals

Clients will not see their CRM wallet as an available option and can only select their trading accounts for funds withdrawal.

Enable Trading Account Withdrawals

Clients will have the option to select their trading accounts as the source account when withdrawing funds.

Disable Trading Account Withdrawals

Clients will not see their trading accounts as an available option and can only select their CRM wallet for funds withdrawal.

Request Quantity Settings

In the request quantity settings, brokers can set the maximum limit for the number of pending withdrawal requests that clients can submit. This allows brokers to manage and control the number of pending withdrawal requests from clients at any given time.

A. Setting Up Request Quantity Settings

To set up the request quantity settings, follow these steps:

1. Click on the "Edit" icon.
2. Choose one of the available options:

   • Unlimited - This option allows clients to submit an unlimited number of pending withdrawal requests. It is selected by default.

   • Customize - This option allows you to set a maximum limit for pending withdrawal requests. Enter the desired maximum number.

3. Click on the "Save" icon to save the changes.

B. Application

1. When the request quantity settings are set as unlimited, clients have the freedom to submit as many pending withdrawal requests as they want without any restrictions.

2. On the other hand, if a maximum number of pending withdrawal requests is set, clients will be limited in the number of pending requests they can have at a time.

   • If a client attempts to submit another withdrawal request when they have already reached the maximum limit, an error message will be displayed.

   • This message informs the client that they have already reached the maximum number of pending withdrawal requests and they will need to wait for the broker to approve their existing requests before they can submit another one.

   

Daily Withdrawal Settings

In the daily withdrawal settings, you have the ability to define a specific timeframe during which clients are allowed to submit withdrawal requests. This timeframe restricts the submission of withdrawal requests to the specified period within a day.

This helps ensure that withdrawal requests are submitted during hours when the broker's team is available to process them.

A. Setting Up Daily Withdrawal Settings

To configure the daily withdrawal settings, please follow these steps:

1. Click on the "Edit" icon in the daily withdrawal settings section.

   
2. Select the desired time zone from the available options.

3. Set the start time and end time for the daily withdrawal timeframe.

4. Click "Save" to apply the changes.

   

B. Application

1. When clients initiate the withdrawal process, they will be presented with the withdrawal timeframe information. This allows them to be aware of the specific hours during which they can submit their withdrawal requests.

   
2. If a client attempts to withdraw funds outside the defined daily withdrawal timeframe, a popup notice will appear to inform them of the timeframe restriction.

Withdrawal Currency Settings

In the Withdrawal Currency Settings tab, you have the flexibility to create multiple currencies in which clients can withdraw funds from. This feature allows you to cater to a diverse range of clients who may prefer different currencies for their withdrawals.

A. Create Withdrawal Currency

To create a new withdrawal currency, follow these steps:

1. Click on the "Create" button in the withdrawal currency settings tab.

   
2. Fill in the required information for the currency you wish to add:

   • Currency Name: Enter the name of the currency (e.g., United States Dollar, Euro, British Pound).

   • Currency Code: Enter the code of the currency (e.g., USD, EUR, GBP).

   • Decimals: Specify the number of decimal places for the currency (e.g., 2 for two decimal places).

3. Click the "Save" button to create the new withdrawal currency.

B. Delete Withdrawal Currency

To delete a withdrawal currency, please follow these steps:

1. Locate the withdrawal currency that you want to delete in the withdrawal currency settings tab.

2. Click on the delete icon associated with the currency.

   
3. A popup notice will appear to confirm the deletion. Click on the "Confirm" button to proceed with the deletion.