KYC

The KYC tab allows you to view, edit, and manage the client’s submitted KYC information.

1. KYC Provider Verification

If you have integrated a third-party KYC provider, this section will display the verification results.

• The details shown depend on the provider you have connected: Sumsub or ShuftiPro.

• If no third-party KYC provider is connected, this section will not appear.

Sumsub

Displays the document verification status, including:

• Status

• Validation Results - you can click on it to be redirected to SumSub portal for full details.

• Last Verified Time

You can also amend the verification status:

1. Click the "Edit" icon.

2. Amend to "Authentication Failed".

3. Click "Save".

ShuftiPro

Displays verification results for the following:

• Facial Biometrics

• Document Verification

• Individual AML Screening

If any verification has failed, the rejection reason will be displayed.

2. What You'll See

The KYC tab shows the KYC details submitted by the client.

• The fields displayed depend on your configured KYC form settings.

• For more details on configuring KYC forms, please refer to: KYC Dynamic Form

3. Edit KYC Information

To edit the client’s KYC information:

1. Click the "Edit" icon.

   
2. Update the KYC Status if required:

   • Pending

   • Approved

   • Rejected

   
3. Select the applicable "KYC Form".

   ⚠ Note: If you select a different KYC form from the one originally submitted, all existing data will be erased and must be re-entered.

4. Make the necessary updates.

5. Click the "Save" icon to apply the changes.

   

4. Profile History

To view the history of KYC submissions:

1. Click "Profile History".

   
2. You will be redirected to the Approvals Page, automatically filtered to this client.

3. This page displays all previous KYC requests submitted by the client, the review outcomes and more details.