CRM Back Office User Guide (Full)
CRM Client Portal User Guide
CRM Back Office User Guide (Full)
CRM Back Office User Guide (Full)
  • Introduction
  • Back Office (Back-End)
  • 1. Back Office Portal Login
    • Reset Password
  • 2. Dashboard
    • Static Data Statistics
    • Dynamic Data Statistics
  • 3. Risk Management Dashboard
    • Risk Management
  • 4. Leads
    • Creating New Leads
    • Editing Leads
      • Viewing Lead Details
      • Admin Activities
      • Custom Tags
    • Deleting Leads
    • Bulk Operations
    • Leads Reports
  • 5. Clients
    • Creating New Clients
    • Editing Clients
      • Viewing and Editing Client Details
      • Admin Activities
      • Client Activities
      • Custom Tags
      • System Tags
      • Document Verification & Authentication
    • Deleting & Suspending Clients
    • Bulk Operations
    • Client Report
  • 6. Trading Accounts
    • Creating New Trading Accounts
    • Editing Trading Accounts
      • Trading Account Actions
      • Trading Platform Information
      • CRM Information
      • Trading Account Reports
    • Bulk Operations
    • Trading Account Report
  • 7. Wallet
    • Viewing Wallet Details
    • Editing Wallet Details
    • Wallet Report
  • 8. Tasks
    • Task List
    • Creating Tasks
    • Completing Tasks
    • Editing Tasks
    • Deleting Tasks
    • Tasks Report
    • Calendar
  • 9. Approval
    • Creating New Requests
    • Reviewing Requests
    • Multi-Level Approval
    • SumSub Verification
    • Approval Report
  • 10. Reports
    • CRM Reports
      • Transactions Report
      • Fixed Commission Report
      • Flexible Commission Report
    • Trading Platform Reports
      • Trade History Report
      • Open Positions Report
      • Pending Orders Report
      • Account Capital Report
      • Comprehensive Account Report
        • MT4 Comprehensive Account Report Extension
  • 11. Notify
    • Email Notifications
      • Send Email Notifications
        • Simple Method - Manual Entry
        • Simple Method - HTML Code
        • Simple Method - Email Design Templates
        • Advanced Method - AI Editor
      • Historical Data
    • Pop-Up Notifications
      • Send Pop-Up Notifications
        • Simple Method - Manual Entry
        • Simple Method - HTML Code
        • Advanced Method - AI Editor
      • Historical Data
      • Revoking Pop-Up Notifications
  • 12. Bonus
    • Marketplace Installation & Renewal
    • Bonus Policies
    • Types of Bonus Campaigns
      • Creating Deposit Bonus Campaigns
      • Creating New Referral Bonus Campaigns
    • Editing & Deleting Bonus Campaigns
    • Deposit Campaign Reports
      • Bonus Payout & Report Flow
  • 13. Prop Trading
    • Marketplace Installation & Permission Settings
    • Prop Challenge Structure
    • Prop Challenge Menus
    • Prop Trading Dashboard
    • View Prop Challenges
    • Setting Up Prop Challenges
    • Editing Prop Challenge Settings
    • Deleting Prop Challenges
    • Participants
    • Challenge Statistics
    • Profit Sharing
    • Participating in Prop Challenges
    • Prop Trading Challenges
  • 14. Trading Competition
    • Marketplace Installation & Permission Settings
    • Trading Competition Menus
    • Creating Trading Competitions
    • Trading Competitions Operations
    • Competition Statistics
    • Trading Competitions Approval Settings
    • Trading Competition Reports
  • 15. Tier Upgrade
    • Marketplace Installation & Permission Settings
    • Creating Tier Upgrade Rules
    • Editing & Deleting Tier Upgrade Rules
    • Tier Upgrade Reports
  • 16. Tickets
    • Marketplace Installation & Permission Settings
    • Ticket Management
      • Ticket Categories
      • View Tickets
      • Replying Tickets
      • Assigning Tickets
      • Ticket Status
      • Ticket Logs
    • Ticket Report
  • 17. Settings
    • Client Portal - Brand Settings
      • Domain Settings
        • Create New Domain
        • Delete Domain
        • Why Cloudflare?
      • Brand Settings
        • Website Name & Logo
        • Default Mode
        • Landing Page Style
      • Login Page Configuration
        • Login Background Image & Login Logo
        • Navigation Mode
        • System Language & Default Language
      • Navigation Settings
        • Create New Navigation Tabs
        • Editing Navigation Tabs
        • Disabling Navigation Tabs
        • Sorting Order of Navigation Tabs
        • Deleting Navigation Tabs
    • Client Portal - Security Settings
      • Remote Login Prompts
      • Password Strength Settings
      • Two-Factor Authentication Setting
      • Failed Login Attempt Limit
    • Client Portal - Transaction Settings
      • Deposit Settings
      • Payment Method Settings
        • Create New Payment Methods
        • Editing Payment Methods
        • Enable / Disable Payment Methods
        • Deleting Payment Methods
        • Sorting Payment Methods
        • Exchange Rates
      • Payment Gateway Icon
      • Withdrawal Settings
      • Withdrawal Method Settings
        • Create New Withdrawal Methods
        • Editing Withdrawal Methods
        • Enable / Disable Withdrawal Methods
        • Deleting Withdrawal Methods
        • Sorting Withdrawal Methods
        • Exchange Rates
      • Match2Pay Withdrawal
        • Securing Match2Pay Withdrawal Process
        • Application
      • Transfer Settings
      • External Exchange Rates
    • Client Portal - PSP Settings
      • Create PSP Platform
      • Editing PSP Settings
      • Deleting PSP Settings
      • Sorting PSP Settings
      • PayPal Settings
        • Marketplace Installation & Permission Settings
        • PayPal Account
        • Creating PayPal Settings
        • View PayPal Settings
        • Edit PayPal Settings
        • Delete PayPal Settings
      • ChillPay Settings
        • Marketplace Installation & Permission Settings
        • ChillPay Account
        • Creating ChillPay Settings
        • View ChillPay Settings
        • Edit ChillPay Settings
        • Delete ChillPay Settings
      • Match2Pay Settings
        • Marketplace Installation & Permission Settings
        • Match2Pay Account
        • Creating Match2Pay Settings
        • View Match2Pay Settings
        • Edit Match2Pay Settings
        • Delete Match2Pay Settings
        • Application
      • Stripe Settings
        • Marketplace Installation & Permission Settings
        • Stripe Account
        • Creating Stripe Settings
        • View Stripe Settings
        • Edit Stripe Settings
        • Delete Stripe Settings
        • Application
      • Fireblocks Settings
        • Marketplace Installation & Permission Settings
        • Fireblocks Account
        • Creating Fireblocks Settings
        • Fireblocks Security Measures
        • View Fireblocks Settings
        • Edit Fireblocks Settings
        • Delete Fireblocks Settings
        • Application
    • Client Portal - Referral Program Settings
      • Referral Program Design Settings
      • Referral Program Overview & Details
    • Client Portal - Open Account Settings
      • Creating New Account Type
      • Other Account Type Settings
      • Editing Account Types
      • Hiding Account Types
      • Deleting Account Types
    • Client Portal - KYC Settings
      • KYC Configuration
      • KYC Dynamic Form
        • Creating New KYC Form
        • Form Type Settings
        • Editing KYC Form
        • Disabling KYC Form
        • Deleting KYC Form
        • Sorting KYC Form
        • Field Groups
        • KYC Form Fields
        • Country List Options
      • SumSub Settings
        • Marketplace Installation & Permission Settings
        • Register SumSub Account
        • Configure KYC Levels on SumSub
        • Obtaining SumSub Token & Secret Key
        • Connecting SumSub to CRM
        • Document Verification
        • Authentication
    • Client Portal - Client Group Settings
      • Creating Client Groups
      • Editing Client Group Permissions
      • Deleting Client Groups
      • Sensitive Fields
    • Client Portal - Login / Registration Settings
      • Registration Form
        • Creating New Fields
        • Editing Fields
        • Disabling Fields
        • Deleting Fields
        • Sorting Fields
        • Form Section
        • Country List Options
      • Disable Email OTP Verification
      • Notifications
      • Login Methods
      • Referral Setting
      • Registration Process Settings
    • Client Portal - Risk Agreement
      • Setting Up Risk Agreement
    • Client Portal - Live Chat Settings
    • Client Portal - Blacklist Settings
    • Back Office Portal - Brand Settings
      • Domain Settings
      • Brand Settings
      • Login Page Configuration
    • Back Office Portal - Security Settings
    • Back Office Portal - Trading Platform Settings
      • Editing Trading Platform Settings
      • Synchronizing Groups, Symbols and Server Time Zone
      • Account Number Range Settings
      • Restart Gateway
    • Back Office Portal - Demo Account Settings
    • Back Office Portal - User Settings
      • User Management
        • Creating Users
        • Editing Users
        • Resetting Password for Users
        • Disable Users
        • Deleting Users
      • Role Management
        • Creating Roles
        • Editing Roles and Permission Rights
        • Data Permissions
        • Deleting Roles
        • Sensitive Fields
      • Team Settings
        • Creating Teams
        • Editing Teams
        • Deleting Teams
    • Back Office Portal - Commission Settings
      • Ranks
        • Creating Ranks
        • Editing Ranks
        • Deleting Ranks
        • Sorting Ranks
      • Symbol Groups
        • Creating Symbol Groups
        • Editing Symbol Groups
        • Deleting Symbol Groups
        • Sorting Symbol Groups
      • Rule Settings
        • Enabling Commission Rebates
        • Calculation Settings
        • Rebate Method Settings
        • Zero Commission Record Settings
        • Fixed Commission Scheme
          • A) Creating Fixed Commission Schemes
          • B) Editing Fixed Commission Schemes
          • C) Deleting Fixed Commission Schemes
          • D) Sorting Fixed Commission Schemes
          • E) Application of Fixed Commission Scheme
        • Flexible Commission Scheme
          • A) Creating Flexible Commission Schemes
          • B) Editing Flexible Commission Scheme
          • C) Deleting Flexible Commission Scheme
          • D) Sorting Flexible Commission Scheme
          • E) Pip Settings
          • F) Application of Flexible Commission Scheme
        • Commission Calculations
    • Back Office Portal - Approval Settings
      • Types of Approval Methods
      • Approval Method Settings
      • Multi-Level Approval
        • Marketplace Installation
        • Process Settings
        • Application of Multi-Level Approval
    • Back Office Portal - System Logs
      • System Email Logs
      • Client & Admin Login Log
      • Operation Log
    • Back Office Portal - Promotional Link Settings
      • Creating Promotional Links
      • Sharing Promotional Links
      • Viewing Performance Analytics of Promotional Links
      • Editing Promotional Links
      • Disabling Promotional Links
      • Deleting Promotional Links
      • Application of Promotional Links
    • Back Office Portal - Coupons and Promo Codes
      • Marketplace Installation & Permission Settings
      • Coupons
      • Promo Codes
    • Back Office Portal - Notification Settings
      • Email Provider
      • Notification Templates
        • Notification Template Settings
        • Preview Templates
        • Disabling Templates
        • Editing Templates
    • Back Office Portal - Dev Space
      • Webhooks
      • Open API Keys
      • Security Credentials
    • Back Office Portal - Twilio
      • Marketplace Installation & Permissions
      • Setting Up Twilio Account
      • Setting Up Twilio on Your CRM
      • Application of Twilio
    • Back Office Portal - Call Settings
      • Marketplace Installation & Permission Settings
      • AirCall Account Registration
      • Setting Up AirCall on CRM
      • Application
  • 18. Other Functionalities
    • CRM Release Notes
    • CRM Marketplace
    • Notification Module
    • Change Password
    • Enable 2FA
    • Light and Dark Mode
    • Download Center
    • Promotion Links
    • Batch Operation
    • CRM Language
    • Log Out
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On this page
  • 1. Creation & Distribution of Coupons
  • 2. Viewing or Editing Coupons
  • 3. Deleting Coupons
  • 4. Revoking Coupons
  • 5. Coupon Statistics
  • 6. Application - Redeeming Coupons
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  1. 17. Settings
  2. Back Office Portal - Coupons and Promo Codes

Coupons

PreviousMarketplace Installation & Permission SettingsNextPromo Codes

Last updated 3 months ago

1. Creation & Distribution of Coupons

1

Create Coupon

  1. Click "Create Coupon".

2

Fill in Required Fields

  1. Fill in the Coupon Name.

  2. Select the Use Case Scenario. Currently, the only available option is Prop Trading.

  3. Choose the Discount Method and enter the appropriate value:

    • Fixed Amount

    • Percentage

  4. Select the Distribution Method:

    • Promotion Links: Select the relevant promotion links. New clients registering through these links will automatically receive a coupon.

    • Manual Distribution: Distribute coupons manually to selected clients.

  5. Set the Use Count Per Client:

    • Unlimited (Within Validity Period): Clients can redeem the coupon an unlimited number of times within the validity period.

    • Fixed Use Count: Specify the number of times the coupon can be redeemed.

  6. Select "Allow Combined Use with Promo Codes":

    • This enables clients to stack coupons with promo codes. Note that Promo Codes is currently not available and will be introduced in a future phase.

  7. Set the Validity Period:

    • Fixed Period: Specify the start and end dates.

    • Unlimited: The coupon will have no expiration.

  8. Click Save to finalize the settings.

3

Distribute Coupons

  1. Once you have created the Coupon, the status will reflect as "Undistributed".

  2. Locate the Coupon you wish to distribute.

  3. Click the "Distribute" icon.

  4. If you have chosen "Manual Distribution" as the distribution method, you will need to select the clients to whom you wish to distribute the Coupons. You can either select individual clients or distribute by Client Groups.

    1. If the distribution method is set to "Promotion Links", there is no need to manually select clients. New signups will automatically receive the Coupons upon registering through the link.

    2. Fill in the Coupon Pop-Up Title and Text fields.

    3. Choose your preferred Coupon Design.

      • You can browse through the available designs by clicking the left or right arrows.

      • To select your preferred design, click the "Tick" icon.

    4. Click "Distribute".

  5. Once the Coupons have been distributed, the distribution status will update from "Undistributed" to "Distributed."

2. Viewing or Editing Coupons

Once a Coupon has been created, you can view or edit its settings.

Please note that after the Coupon has been distributed, further amendments to the coupon settings will no longer be possible.

To view or edit Coupon, follow these steps:

1

Locate Coupon to View or Edit

  1. Locate the Coupon you wish to view or edit.

  2. Click the "View" or "Edit" icon. For distributed Coupons, the icon will display as "View", while for undistributed Coupons, it will display as "Edit".

2

View or Edit Coupon

  1. Clicking the "View" icon will allow you to review the Coupon settings.

  2. Clicking the "Edit" icon will enable you to modify the configuration. Once edits are made, click "Save" to apply the changes.

3. Deleting Coupons

You can also delete Coupons that are undistributed.

Please note that distributed Coupons cannot be deleted.

To delete an undistributed Coupon, follow these steps:

1

Locate Coupon to Delete

  1. Locate the Coupon you wish to delete.

  2. Click the "Delete" icon. For Coupons that have been distributed, the "Delete" icon will not be displayed.

2

Confirm Your Action

  1. A confirmation popup will appear.

  2. Click "Confirm" to proceed with the deletion.

4. Revoking Coupons

You can maintain control by revoking coupons that may have been issued incorrectly or need to be withdrawn for any reason.

To revoke a Coupon, follow these steps:

1

Locate Coupon to Revoke

  1. Locate the Coupon you wish to revoke.

  2. Click the "Revoke" icon.

2

Confirm Your Action

  1. A confirmation popup will appear.

  2. Once revoked, the distribution status will display "Revoked".

5. Coupon Statistics

You can view the Coupon Statistics for distributed Coupons by clicking the "Statistics" icon.

In the Coupon Statistics dashboard, you will be able to view the following:

  1. Total Available Coupons: The number of coupons issued.

    • If each coupon can be redeemed multiple times, this total is calculated by multiplying the number of clients with coupons by the number of allowable redemptions per coupon.

    • Please note that this data is displayed only for coupons distributed manually and not for those distributed via Promotion Links.

  2. Total Redeemed Coupons: The number of coupons that have been redeemed by clients.

  3. Number of Clients with Coupons: The number of clients who have received the coupon.

  4. Client List: A detailed list of clients who have received the Coupon, along with the status of each Coupon. Furthermore, you can click the "View" icon to see which Prop Challenge the Coupon was used for.

6. Application - Redeeming Coupons

  1. When a Coupon is distributed to clients and they log in to the Client Portal, they will receive a pop-up notification informing them of the Coupon.

  2. By clicking "Use Now", clients will be redirected to the Prop Challenge dashboard. The Prop Challenge Fee will automatically reflect the discounted price to encourage participation.

  3. When clients click "Start Now", they will be taken to the purchase page. If the client has multiple Coupons, they can choose which one to use or opt not to use any. After selecting a Coupon, they can proceed to complete the payment.

  4. If there are available coupons, clients will see a red dot on the "Notifications" icon.

  5. To view the coupons, they can click the notifications icon and navigate to the "Coupons" tab. Here, they can see all valid and invalid coupons. To use a coupon, simply click "Use Now," and they will be redirected to the prop challenge purchase page.

Click "Confirm" to proceed to revoke the Coupon.