System Email Logs

In the System Email Logs, you can access a comprehensive record of all emails sent out through the CRM. This log provides the following information for each email:

1. Outbox Email: The email address from which the email was sent.

2. Recipient: The email address of the recipient.

3. Status: The current status of the email delivery, indicating whether it was successfully delivered or encountered any issues.

4. Subject: The subject line of the email.

5. Send Time: The timestamp indicating the exact time when the email was sent.

6. Extra Information: This field provides additional details about the delivery failure reason, if applicable.

Previewing Emails

1. You can preview the content of the emails by clicking on the preview icon.

   
2. This action will open a new tab displaying the full content of the email.

   

Resending Emails

In the System Email Logs, you have the option to resend emails to recipients if the delivery failed or if the client mentioned they are unable to find the email. Here's how you can resend an email:

1. Click on the resend icon next to the respective email record.

   
2. A popup notice will appear, allowing you to select the outbox email to send from.

3. Confirm the recipient's email address and click "Save" to initiate the email resend.
4. Additionally, you have the option to batch resend emails by selecting multiple email entries and clicking "Resend".

   

Filtering Email Logs

You can filter the email logs based on the following criteria:

1. Status: You can filter the logs based on the status of the emails.

2. Subjects: You can filter the logs by the email subject.

3. Recipient/Sender: You can filter the logs by specifying the email address of the recipient or sender.

4. Date Range: You can filter the logs based on a specific date range, allowing you to view emails sent within a particular time period.

   

Historical Data

You can also access past email logs by clicking on the "Historical Data" option.