Marketplace Installation & Permission Settings

To get started with the Tickets module, you will need to install it from the CRM Marketplace. This module is free of charge.

Step 1

1. Navigate to CRM Marketplace.

   
2. Search for "Ticket System" and click "Obtain".

   

Step 2

You will be redirected to the Ticket System details page. Click "Obtain" to proceed with installation.

Upon installation, you will be able to view the Tickets module on the top menu of the CRM.

Step 3

1. Upon installation, you will need to grant the respective permissions for your backoffice users.

   • Read Tickets: This permission allows you to exclusively view tickets submitted by clients.

   • Deal Tickets: With this permission, you can actively engage with tickets by replying, changing their status, and assigning them as necessary.