Ticket Actions

This is an abridged version of the user guide, highlighting essential features. To access the full version with detailed steps, kindly reach out to your dedicated Account Manager.

1) Replying to Tickets

You can reply to the tickets raised by your clients.

2) Assigning Tickets

Tickets can be assigned to the appropriate personnel to handle client requests.

3) Ticket Status

You have the ability to change the status of a ticket, enabling improved tracking of ticket statuses and the necessary follow-up actions.

4) Ticket Logs

You can access the logs of each ticket, which provide a comprehensive record of all activities associated with the ticket.