16. Tickets

This is an abridged version of the user guide, highlighting essential features. To access the full version with detailed steps, kindly reach out to your dedicated Account Manager.

In the Tickets module, you have the capability to access and review all tickets submitted by clients, enabling you to provide timely responses. This functionality enhances customer service management and customer relationship by effectively managing, assigning, and actively monitoring ticket statuses. It contributes to the optimization and improvement of overall customer service processes.