Ticket Report

This is an abridged version of the user guide, highlighting essential features. To access the full version with detailed steps, kindly reach out to your dedicated Account Manager.

In the Ticket Report tab, you can access valuable insights into various aspects of ticket management. The following information is available for your review:

1. Overview of Ticket Statuses: This section provides a summary of the number of tickets categorized by their respective statuses. You can quickly assess the distribution of tickets across different statuses, such as pending, resolved, closed, or any other relevant statuses configured in the system.

   
2. Average Reply Time: This metric offers the average time taken to respond to tickets. It helps gauge the responsiveness and efficiency of your support team in addressing customer queries and concerns.
3. Tickets Created by Time: This section displays the volume of tickets created time. You can hover your mouse to view more details and the breakdown of ticket statuses.

   

Furthermore, you have the ability to filter the data using the date range.