V6.5.0 - SumSub Integration

Learn about all the details of all our recent CRM updates here.

Released Date - 23 May 2023

We're thrilled to share that our latest release includes full integration with SumSub, an all-in-one KYC verification platform that can help catch fraudsters and ensure your business meets compliance regulations worldwide. With this new integration, you can enhance your KYC and due diligence checks on clients, giving you peace of mind that your business is secure.


  1. SumSub Integration

    • Streamlined KYC/KYB/AML Processes: Sumsub provides an all-in-one toolkit that simplifies and automates the customer onboarding and verification procedures, reducing manual effort and accelerating the process.

    • Compliance with Regulatory Requirements: By utilizing Sumsub's platform, businesses can ensure they meet the necessary KYC, KYB, and AML regulations, reducing the risk of non-compliance and associated penalties.

    • Enhanced Security: Sumsub's integration helps detect and prevent digital fraud, improving the overall security of the CRM system and protecting against potential risks.

    • Improved Customer Experience: With faster verification processes, customers experience a smoother onboarding journey, resulting in higher conversion rates and increased customer satisfaction.

Sumsub Integration

1) Marketplace Installation

Install SumSub on your CRM by following the steps below:

  1. Go to marketplace and look for SumSub.

2) Roles and Permissions

Upon installation of SumSub, you will need to ensure the respective permissions are enabled.

  1. KYC Verification - this permission allows users to view the SumSub verification results on the client detail page and request page.

  2. Read Sumsub Settings - this permission allows users to view SumSub settings

  3. Update Sumsub Settings - this permission allows users to edit SumSub settings

3) Register SumSub Account

To register and setup your SumSub account, follow the steps below:

  1. Go to SumSub website https://sumsub.com/ and click "Sign Up".

  2. Once 2FA is setup, you will successful login to your SumSub account.

4) Configure KYC Levels on SumSub

You will need to configure the various KYC Levels on SumSub. Different KYC Levels will have different requirements and verifications that your clients will need to complete.

  1. Navigate to "Integration" and click "Create Level".

  2. Fill in "Level" Name and click "Save.

5) Obtaining SumSub Token & Secret Key

The SumSub Token & Secret Key is required in order for you to connect your SumSub account to the CRM. You can obtain them by following the steps below:

  1. Navigate to "Dev Space - App Tokens".

  2. Click "Generate App Token".

6) Connecting SumSub to CRM

SumSub on CRM is categorized into 2 different sections:

  1. Document Verification - this involves verifying the authenticity and integrity of the documents uploaded by clients, which allows brokers to ensure that the documents are not tampered with.

  2. Authentication - this refers to any other verification steps setup on SumSub such as face recognition, phone verification or risk assessment questionnaires.

A) Document Verification Setup

  1. Navigate to KYC > SumSub Settings on the CRM.

B) Authentication Setup

Navigate to KYC > SumSub Settings on the CRM.

7) Document Verification

A) For New Clients

Brokers will be able to verify the documents of new clients when they submit the following requests:

  1. KYC

  2. Trader Registration - if KYC is required upon registration

When brokers are reviewing KYC or Trader Registration requests, they will be able to see the following:

  • SumSub Verification Results

  • Document Verification

B) For Existing Clients

  1. Brokers are able to conduct document verification on existing clients as well.

  2. Brokers can do so via the following ways:

    • Document Verification on Client Details Page

    • Document Verification on Deposit or Withdrawal Request Page

Document Verification on Client Details Page

  1. On the Client Details Page, navitage to "KYC".

  2. You will be able to see a new section on the top for document verification.

Document Verification on Deposit / Withdrawal Request Page

When brokers are reviewing deposit or withdrawal requests, they will be able to see the following:

  • SumSub Verification Results

  • Document Verification

8) Authentication

The process will be as the following:

  1. On the client portal "Settings" page, clients will be able to see their authentication status as "Unverified".

  2. To proceed to authenticate their account, click "Authenticate Now".

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