Exciting news! Our latest CRM version release comes with two fantastic updates to enhance your experience. You can now easily withdraw funds using Match2Pay, alongside the existing deposit feature. Additionally, we've made our CRM even more secure by introducing mandatory 2-factor authentication (2FA).
Client Convenience
Empower clients to enjoy the ease of withdrawing funds through Match2Pay, granting them added convenience and flexibility for their financial transactions.
Streamlined Process
Optimize the withdrawal process for brokers, fostering a seamless and efficient operational flow that enhances the overall user experience.
Enhanced Security
Implement additional security features to safeguard brokers, ensuring utmost protection for their funds and sensitive information.
Mandatory Activation
Enable brokers to enforce the mandatory activation of 2FA for their clients, reinforcing the overall security of their accounts.
Account Protection
Addition of 2FA as an essential layer of security, fortifying the protection of clients' accounts against unauthorized access and potential security threats.
Match2Pay Withdrawal
1) Setting Up Match2Pay Withdrawal
To enable Match2Pay withdrawal for your clients, follow these steps:
Navigate to Deposit Settings - Match2Pay Settings.
Enable Match2Pay withdrawal by clicking "Sync to withdrawal settings".
You can only enable Match2Pay withdrawal if you've completed the security checklist. You can find out more here.
After enabling it, navigate to "Withdrawal Settings".
Create the withdrawal currency that Match2Pay will accept by clicking "Create" under the Withdrawal Currency Settings.
After creating the currency, proceed to "Create" a new withdrawal method under Withdrawal Method Settings.
In the "Platform" field, select Match2Pay, and complete the remaining fields.
The "Wallet Address" field will be included by default for clients to input; this field is mandatory and cannot be deleted.
If needed, you can add additional withdrawal form fields by clicking "Create."
Once the withdrawal method is created, configure the exchange rate for the currency under "Exchange Rates" by clicking the Edit icon for the respective currency.
Set up the exchange rate and click "Save."
Your clients can now easily withdraw funds via Match2Pay.
2) Securing Match2Pay Withdrawal Process
To guarantee a secure Match2Pay withdrawal process, we have implemented security checks to verify withdrawal requests before processing. These security measures include:
A) Two Levels of Approval
Each withdrawal request will go through mandatory two levels of approval.
This additional layer of verification helps ensure that only authorized and legitimate requests are processed, reducing the risk of unauthorized withdrawals.
This is a mandatory step before you can setup Match2Pay as a withdrawal method for your clients.
B) 2FA Setup
We have introduced a new mandatory 2FA function on the CRM, aimed at significantly enhancing account security and mitigating the risks of unauthorized withdrawals.
With this feature, you have the option to enable 2FA for all clients, requiring them to input a 2FA code before processing any operations.
This is an optional step, but it is highly recommended to enhance fund security.
For further information on how to utilize this function, please click here.
Without completing the security checklist, you will not be able to enable Match2Pay as a withdrawal method. A popup notice will appear to inform you to complete the security checklist.
To secure your Match2Pay withdrawal process, follow these steps:
To turn on 2FA, follow these steps:
Navigate to "Security Settings" and enable the mandatory 2FA verification option.
Alternatively, you can click on "Take Action Now" to be redirected to the respective page. For more details, please click here.
To install "Multi-Level Approval", follow these steps:
Navigate to the CRM Marketplace.
Otherwise, you can click "Take Action Now" to be redirected to the marketplace.
Locate "Multi-level Approval" and click "Obtain."
You will be redirected to the details page. Click "Obtain" once more to proceed with the installation.
Upon successful completion of the installation, a "tick" symbol will be displayed beside the corresponding checklist item.
To setup Multi-Level Approval, follow these steps:
Navigate to Approval Settings > Process Settings.
Alternatively, click "Take Action Now" to be redirected to the settings page.
Locate "Withdrawal" and click the Edit icon next to it.
For Match2Pay withdrawal to be enabled, you will need a minimum of 2 levels of approvers:
First level of approver: This is for you to verify the client's wallet address. Upon approval, the funds will be deducted from the client's trading account, and instructions will be sent to Match2Pay for processing the funds transfer.
Second level of approver: This is for you to verify the payment status of the withdrawal and click "Approve" if successful.
To add a level of approver, click the "+" icon.
Select the party responsible for each approval level by clicking the box.
You can choose individual users or roles. Click "Confirm" once selected.
For the first level of approval, you can select from the two options:
Manual - Requires a party to manually approve the request.
Automatic - The first level will be automatically approved, and funds will be deducted from the trading account. Instructions will be sent to Match2Pay for processing the transfer automatically.
Note: We strongly encourage keeping this as a manual process to ensure verification of wallet details before Match2Pay processes the transfer.
Once you finish setting up the approval process, click "Publish."
Upon completion, you will see a "tick" beside the corresponding checklist, indicating that this step has been successfully completed.
After completing all the required security checks, you will gain the ability to sync Match2Pay as a withdrawal method.
However, if you have completed all the mandatory security checks except enabling the optional 2FA verification, you will see a "Notice" icon beside Security Settings.
This icon serves as a reminder that you have the option to further enhance fund security by enabling the 2FA function. We recommend considering this additional security measure to ensure the utmost protection for your funds and account.
3) Client Withdrawal via Match2Pay
To submit a withdrawal request via Match2Pay, follow these steps:
Go to the "Funds" section and click on "Withdraw."
Complete the withdrawal form. Ensure that you select "Match2Pay" as the withdrawal method.
Enter your wallet address in the provided field.
Finally, click "Submit" to process your withdrawal request.
After submitting the withdrawal request, clients will be redirected to the withdrawal request page. This page will display the status of their withdrawal, allowing them to track its progress conveniently.
4) Reviewing Client's Withdrawal Request
To review client's withdrawal request, follow these steps:
Navigate to Approval > Withdrawal.
Locate the specific withdrawal request you wish to review and click "Review".
The first level of approver will be able to review the client's wallet address.
Once the wallet address is verified, they can click "Approve" or "Reject".
Upon approval, the funds will be deducted from the client's trading account and instructions will be sent to Match2Pay to process the funds transfer to the client.
The second level of approver will see the Funding Status as "Withdrawn," indicating that funds have been deducted from the client's trading account.
The payment status of the withdrawal will be displayed as well:
Pending - The withdrawal process is still ongoing.
Success - Funds have been successfully transferred to the client.
Failed - Funds failed to be transferred to the client.
If the status is "Success," you can proceed to approve the withdrawal request to complete the process.
For other payment statuses (Pending/Failed), you will need to review the progress and reasons for the pending or failed transaction on the Match2Pay portal.
Depending on the situation, you can amend the "Payment Status" in the CRM by clicking the "Edit" icon and selecting the appropriate status. Subsequently, you can approve or reject the withdrawal request as necessary.
Mandatory 2FA
We are excited to introduce the newly released Mandatory 2FA Verification function on our CRM platform, providing you with enhanced security for all your clients.
Currently, clients have the freedom to choose whether to enable 2FA based on their preferences. However, with this update, you can now require clients to activate 2FA for enhanced account protection.
By default, this function is disabled. Once enabled, clients will be prompted to input a 2FA code for the following operations:
Login
Deposit
Withdraw
Transfer
1) Setting Up 2FA
To set up Mandatory 2FA Verification for your clients, follow these steps:
Navigate to Security Settings.
Click the "Edit" icon.
Enable "Mandatory Two-Factor Authentication".
Click "Save".
2) Clients without Existing 2FA Setup
To complete the activation process, clients will need to follow the provided steps, input the 2FA code, and then click "Submit."
Once 2FA has been setup, the client will be logged into their CRM account.
Clients will not have the option to disable 2FA via the "Settings" page.
Clients will be asked to enter a 2FA One-Time Password (OTP) when logging in, depositing, withdrawing, or transferring funds.
3) Clients with Existing 2FA Setup
For clients who have already set up 2FA, their accounts will remain unchanged.
They will continue to use 2FA as usual without any alterations to their existing settings.
Fill in the required details and click "Save."
Click "Save" to save the new withdrawal method.
To make changes, click onto the "Settings" icon.
Select the approval method and click "Confirm".
For clients without any existing 2FA setup, they will be prompted to activate 2FA upon logging in to the CRM Client Portal.
