V5.13.0 - Multiple KYC Forms for Different KYC Requirements
Learn about all the details of all our recent CRM updates here.
Last updated
Learn about all the details of all our recent CRM updates here.
Last updated
In this release, you can now create multiple KYC forms and customize the fields to cater to different KYC requirements. This allows your onboarding process to cover a full spectrum of KYC requirements for different client types (e.g. corporate or retail clients) and jurisdictions.
By default, the existing KYC form on your CRM will be called “Unnamed”.
You can create a new form by clicking “Create Form”.
Select the form you wish to edit.
By default, all new forms created will be enabled.
Select the form you wish to disable.
Select the form you wish to delete.
You can amend the description shown to clients.
Click onto the Settings icon.
Client’s will be able to see this description when submitting their KYC request.
The client will need to select the form applicable to them and click “Next”.
The default form name selected is “Unnamed”, if no changes has been made by you yet.
The client will be able to see the data they filled in previously.
You will need to select the form applicable to the client.
The respective KYC form fields will display.
You can fill in the details accordingly and click “Save”.
You will be able to view the form selected and the respective fields filled in by the client.
When creating a KYC request for new clients, you will need to click “Create”.
Select the respective client and click “Proceed to KYC”.
Select the form applicable to the client.
The respective KYC form fields will display.
You can fill in the details accordingly and click “Submit”
This means that on Backoffice Settings - Login/Registration Settings, you enabled “Fill in KYC information during registration”.
You will be able to see the form type selected by the client and the respective KYC fields here.
Click onto the “>” icon and click “Edit”.
Amend the form name and click “Confirm”.
Click onto the “>” icon and click “Disable”. If you only have one form that is enabled, you will not be able to see the “Disable” button.
Once you disable the form, you will see [Disabled] beside the respective form name.
Click onto the “>” icon and click “Delete”.
Fill in the Description in the respective languages.
Select the respective client and click “Proceed to KYC”.