Take advantage of the automated withdrawal feature using Match2Pay. This means you can effortlessly process withdrawals without the need for manual intervention. With this streamlined approach, your transactions become quicker and more efficient.
1. Enabling Match2Pay Withdrawal
To enable Match2Pay withdrawal for your clients, follow these steps:
Navigate to Deposit Settings - Match2Pay Settings.
Enable Match2Pay withdrawal by clicking "Sync to withdrawal settings".
You can only enable Match2Pay withdrawal if you've completed the security checklist. Please refer to this link for more details: #2-securing-match2pay-withdrawal-process
After enabling it, navigate to "Withdrawal Settings".
Create the withdrawal currency that Match2Pay will accept by clicking "Create" under the Withdrawal Currency Settings.
Fill in the required details and click "Save."
After creating the currency, proceed to "Create" a new withdrawal method under Withdrawal Method Settings.
In the "Platform" field, select Match2Pay, and complete the remaining fields.
The "Wallet Address" field will be included by default for clients to input; this field is mandatory and cannot be deleted.
If needed, you can add additional withdrawal form fields by clicking "Create."
Click "Save" to save the new withdrawal method.
Once the withdrawal method is created, configure the exchange rate for the currency under "Exchange Rates" by clicking the Edit icon for the respective currency.
Set up the exchange rate and click "Save."
Your clients can now easily withdraw funds via Match2Pay.
2. Securing Match2Pay Withdrawal Process
To guarantee a secure Match2Pay withdrawal process, we have implemented security checks to verify withdrawal requests before processing. These security measures include:
A) Two Levels of Approval
Each withdrawal request will go through mandatory two levels of approval.
This additional layer of verification helps ensure that only authorized and legitimate requests are processed, reducing the risk of unauthorized withdrawals.
This is a mandatory step before you can setup Match2Pay as a withdrawal method for your clients.
B) 2FA Setup
You can enable mandatory 2FA for your clients, requiring them to input a 2FA code before processing any operations.
This is an optional step, but it is highly recommended to enhance fund security.
Without completing the security checklist, you will not be able to enable Match2Pay as a withdrawal method. A popup notice will appear to inform you to complete the security checklist.
To secure your Match2Pay withdrawal process, follow these steps:
2FA Authentication
Navigate to "Security Settings" and enable the mandatory 2FA verification option.
Alternatively, you can click on "Take Action Now" to be redirected to the respective page.
Multi-Level Approval
Navigate to the CRM Marketplace.
Search for "Multi-Level Approval" and click on "Obtain".
You will be redirected to the details page for Multi-Level Approval. Click on the "Obtain" button to initiate the installation process.
Upon successful completion of the installation, a "tick" symbol will be displayed beside the corresponding checklist item.
Navigate to Approval Settings > Process Settings.
Alternatively, click "Take Action Now" to be redirected to the settings page.
Locate "Withdrawal" and click the Edit icon next to it.
For Match2Pay withdrawal to be enabled, you will need a minimum of 2 levels of approvers:
First level of approver: This is for you to verify the client's wallet address. Upon approval, the funds will be deducted from the client's trading account, and instructions will be sent to Match2Pay for processing the funds transfer.
Second level of approver: This is for you to verify the payment status of the withdrawal and click "Approve" if successful.
To add a level of approver, click the "+" icon.
Select the party responsible for each approval level by clicking the box.
You can choose individual users or roles. Click "Confirm" once selected.
For the first level of approval, you can select from the two options:
Manual - Requires a party to manually approve the request.
Automatic - The first level will be automatically approved, and funds will be deducted from the trading account. Instructions will be sent to Match2Pay for processing the transfer automatically.
Note: We strongly encourage keeping this as a manual process to ensure verification of wallet details before Match2Pay processes the transfer.
To make changes, click onto the "Settings" icon.
Select the approval method and click "Confirm".
Once you finish setting up the approval process, click "Publish."
Upon completion, you will see a "tick" beside the corresponding checklist, indicating that this step has been successfully completed.
After completing all the required security checks, you will gain the ability to sync Match2Pay as a withdrawal method. However, if you have completed all the mandatory security checks except enabling the optional 2FA verification, you will see a "Notice" icon beside Security Settings. This icon serves as a reminder that you have the option to further enhance fund security by enabling the 2FA function. We recommend considering this additional security measure to ensure the utmost protection for your funds and account.
3. Client Withdrawal via Match2Pay
To submit a withdrawal request via Match2Pay, your client will need to follow these steps:
On the CRM Client Portal, go to the "Funds" section and click on "Withdraw."
Complete the withdrawal form. Ensure that you select "Match2Pay" as the withdrawal method.
Enter your wallet address in the provided field.
Finally, click "Submit" to process your withdrawal request.
After submitting the withdrawal request, clients will be redirected to the withdrawal request page. This page will display the status of their withdrawal, allowing them to track its progress conveniently.
4. Reviewing Match2Pay Withdrawal Requests
To review client's withdrawal request via Match2Pay, follow these steps:
Navigate to Approval > Withdrawal.
Locate the specific withdrawal request you wish to review and click "Review".
The first level of approver will be able to review the client's wallet address.
Once the wallet address is verified, they can click "Approve" or "Reject".
Upon approval, the funds will be deducted from the client's trading account and instructions will be sent to Match2Pay to process the funds transfer to the client.
The second level of approver will see the Funding Status as "Withdrawn," indicating that funds have been deducted from the client's trading account.
The payment status of the withdrawal will be displayed as well:
Pending - The withdrawal process is still ongoing.
Success - Funds have been successfully transferred to the client.
Failed - Funds failed to be transferred to the client.
If the status is "Success," you can proceed to approve the withdrawal request to complete the process.
For other payment statuses (Pending/Failed), you will need to review the progress and reasons for the pending or failed transaction on the Match2Pay portal.
Depending on the situation, you can amend the "Payment Status" in the CRM by clicking the "Edit" icon and selecting the appropriate status. Subsequently, you can approve or reject the withdrawal request as necessary.
