Client KYC Process

Clients will be able to complete their KYC process by following these steps:

Step 1

1. Navigate to My Profile > User Information.

2. Select the KYC form that is most applicable to the client.

   

Step 2

1. Upon selecting the form, the client will need to fill in the respective details and / or upload the required documentation.

   
2. Upon completing the form, the client will be able to review all the information filled in before clicking “Submit”.

   

Step 3

1. Once submitted, the client will be able to see the status of their account KYC.

   

Step 4

You can set the approval settings for KYC requests to be manual or automatic via the CRM Back Office.

1. If approval settings are manual, the client will need to wait for you to approve their KYC request, before their account is approved.

2. If approval settings are automatic, the KYC request will be approved immediately.