> For the complete documentation index, see [llms.txt](https://reference-guide.gitbook.io/prop-trading-client-portal-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://reference-guide.gitbook.io/prop-trading-client-portal-user-guide/10.-other-functionalities/ticketing.md).

# Ticketing

You have the ability to submit tickets to the prop broker to address any issues, concerns, or questions you may have.

### <mark style="color:red;">1. Ticket Submission</mark>

To submit a ticket, follow these steps:&#x20;

{% tabs %}
{% tab title="Step 1" %}
Click on your name, select "Ticket" and click "Submit Ticket".&#x20;

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FP0a3loJubZE5f0MUmclQ%2Fimage.png?alt=media&amp;token=ec7749a6-f836-44cd-b7ad-fbe7847c0a57" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
Fill in the Ticket Subject & Description and Click Submit. You can only submit a maximum of 10 tickets per day.

You will be able to attach documents or screenshots into the ticket by clicking the “Attach” icon:

1. For each ticket, the maximum number of attachments allowed is 10.<br>
2. The maximum size for each attachment is 10MB.<br>
3. The maximum number of characters for each file name is 500. <br>

   <figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FGiCAUE7f4bhGNnzCvSuW%2Fimage.png?alt=media&amp;token=95715cdd-a38e-4951-aa7b-2b7d46867092" alt=""><figcaption></figcaption></figure>

{% endtab %}

{% tab title="Step 3" %}
Upon ticket submission, you will be redirected to the Ticket History page. The ticket status will show “Pending”.

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2Fhu5DVFs0oLhi1eA0muiu%2Fimage.png?alt=media&amp;token=9d7d2617-ea0b-4ae4-8cee-86040ccc5c61" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

### <mark style="color:red;">2. Ticket History</mark>&#x20;

You will be able to keep track of all your tickets in the Ticket History tab. To view your tickets, follow these steps:&#x20;

{% tabs %}
{% tab title="Step 1" %}
Click on your name, select "Ticket" and click "Ticket History".&#x20;

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FIT26i18iTpRMzRDnTR4X%2Fimage.png?alt=media&amp;token=faa41cbf-6abe-4d71-aeb1-23992fcdbdac" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
You will be able to view all the tickets raised and their respective status.

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FkSpD62yLFJNxxvUb4MpR%2Fimage.png?alt=media&amp;token=3969d306-e826-4c1f-994d-bfe1dcd5daa1" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 3" %}
From Ticket History, you will be able to see the latest reply from the prop broker.&#x20;

1. If there is a reply, the Latest Reply will show the first few words of the reply.<br>
2. If there is no reply yet, the Latest Reply will be empty.<br>
3. If the reply is unread, there will be a red circle indicator.<br>

   <figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2Fstby44kI1CGAyfCEWE5r%2Fimage.png?alt=media&amp;token=d491d519-2371-431f-9aeb-6485522b1066" alt=""><figcaption></figcaption></figure>

{% endtab %}
{% endtabs %}

### <mark style="color:red;">3. Replying to Tickets</mark>

To reply to a ticket, follow these steps:&#x20;

{% tabs %}
{% tab title="Step 1" %}
Click on your name, select "Ticket" and click "Ticket History".&#x20;

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FIT26i18iTpRMzRDnTR4X%2Fimage.png?alt=media&amp;token=faa41cbf-6abe-4d71-aeb1-23992fcdbdac" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}

1. Click the ticket you wish to reply to. <br>
2. Click "Reply". <br>

   <figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FpVocYz0gYYqf44sCd8A6%2Fimage.png?alt=media&amp;token=cffb50db-aff1-4f5c-855c-3798fcae187f" alt=""><figcaption></figcaption></figure>

{% endtab %}

{% tab title="Step 3" %}

1. Fill in the content of your reply and attach files if needed. <br>
2. Click the "Send" icon to reply to the ticket. <br>

   <figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FnLjIjE9LjqexhmKJBZs4%2Fimage.png?alt=media&amp;token=f8f0a9b1-781b-486d-804b-594b985fa4bb" alt="" width="287"><figcaption></figcaption></figure>

{% endtab %}
{% endtabs %}