ShuftiPro

If your broker has set up ShuftiPro, follow these steps to complete the KYC process:

1

Access the KYC Form

1. Login to the CRM Client Portal.

2. Navigate to My Profile > User Information.

3. Select the KYC form most relevant to your profile.

   

2

Completing the KYC Form - OCR

1. If OCR is enabled, it is highly recommended to upload your identity document first. Brokers usually place this at the start of the form. Uploading the document allows the system to automatically extract and fill in your details using OCR, minimizing manual entry.

2. Once the identity document is uploaded, you will see a message indicating that document verification is in progress.

   
3. Upon completion, extracted data will appear in the relevant fields.

   
4. If document verification and OCR fail, an error message will be displayed. However, you can still proceed by manually entering your details into the form.

   

3

Completing the KYC Form - Facial Biometric

1. When submitting a photo for facial biometric verification, a popup will appear showing that the facial verification process is underway.

   
2. If the facial image is unclear or not accepted, an error message will appear stating: "Face could not be detected. Please upload a clear image of your face." You may still proceed to submit the form even if this verification fails.

   

4

Submitting the KYC Form

1. You can then review all populated fields, make any necessary edits, and submit the form.

   
2. After the KYC request is submitted, the outcome will depend on the selected approval setting by your broker:

   1. Manual Approval – The request will show as Pending Approval and requires manual review.

      
   2. Automatic (No Special Restrictions) – The request will be automatically Approved regardless of verification results.

      
   3. Automatic (ShuftiPro Verification Passed) – The request will be Approved only if all ShuftiPro verifications are successful. If any verification fails, the request will show as Pending Approval for manual review.