Authentication

If you have integrated SumSub into your CRM, an additional tab titled "Authentication" will appear on the client's profile. For more details, refer to: SumSub Settings

1. What You'll See

This section displays the results of the client's face liveness authentication check, including:

  • Status - Current Verification Status

  • Validation Results - Clickable link that redirects you to the full verification record in SumSub

  • Last Verified Time – Timestamp of the most recent verification attempt

2. Edit Authentication Status

You can amend the verification status if needed:

  1. Click the "Edit" icon.

  2. Select a new status from the dropdown menu: Verified, Authentication Failed, Pending

  3. Click "Save" to confirm

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