Client Report
1. Report Functions
You can use several functions to refine and filter your clients’ data for better analysis, monitoring, and tracking. These functions include:
Field Display Settings
Customize the columns shown in the report by selecting which fields to display or hide.
Click the "..." icon and select "Field Display Settings".
Choose the fields you want to display and click "Confirm".
Filter
Filter clients based on specific criteria to narrow down your view.
To view explanations on the different filter criteria, please refer to: 2. Filter Criteria
Click the "Filter" icon.
Configure your filter criteria and click "Search".
Use the "And/Or" option to define how multiple filters combine.
Selecting "And" means all filter conditions must be met.
Selecting "Or" means any one of the filter conditions can be met.
Click "Add Filter Field" to select additional filter criteria.
To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.
Download
You can export the data into an Excel file for easier analysis.
Click the "..." icon and select "Download".
A popup will notify you that the data is being generated. Click "Confirm" to proceed to the Download Center.
You will be redirected to the Download Center. For more details, refer to: Download Center
Click "Download" to save the file.
Sort Report
You can sort the client report by the following criteria:
Join Date
Downline
Last Update Time
Last Email Time
Last Call Time
Click on the column header to toggle the sort order:
A down arrow indicates descending order (highest values first).
An up arrow indicates ascending order (lowest values first).
2. Filter Criteria
Below are the available filter options you can use to narrow down your report results:
ID
Filter by the client’s unique ID.
Name
Filter by client name.
You don’t need to enter the full name—partial matches will also be shown.
Filter by client email address.
You don't need to enter the full email—partial matches will also be shown.
Phone Number
Filter by country code, phone number, or both.
Neither is mandatory— you can search using just the country code or just part of the phone number.
Account Status
Filter by account status: Suspended, Active, or both.
KYC Status
Filter by one or more KYC statuses: Not Submitted, Pending, Rejected, Approved, Obsolete.
Multiple selections are allowed.
Join Date
Filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
Client Group
Filter by one or more client groups.
The list reflects groups you’ve configured. For more details, refer to: Client Portal - Client Group Settings
Nationality (KYC)
Filter by nationality provided in the client’s KYC form.
Multiple selections allowed.
Nationality (Registration)
Filter by nationality provided during registration.
Multiple selections allowed.
Gender
Filter by gender: Female or Male.
Multiple selections allowed.
Identity/Passport Number
Filter by the identity or passport number entered during KYC.
Partial matches are supported.
Date of Birth
Filter by date of birth. You can choose the format:
Month/Day (ignores year — useful for finding clients with birthdays on a specific month/day)
Year/Month/Day (full date)
Address
Filter by address.
Partial matches are supported.
Place of Residence
Filter by country, state, or city.
Country — Select from dropdown.
State — If the selected country has states, choose from dropdown.
City — Filter cities based on the selected state.
Postal Code
Filter by postal code.
Partial matches are supported.
Live Accounts
Filter based on the client’s live trading accounts:
Is — Enter the full trading account number (partial match not supported)
Is empty — Clients with no live trading accounts
Not empty — Clients with at least one live trading account
Demo Accounts
Filter based on the client’s demo trading accounts:
Is — Enter the full trading account number (partial match not supported)
Is empty — Clients with no live demo accounts
Not empty — Clients with at least one demo trading account
Owner
Filter by account owner using predefined options:
Clients assigned to me
Clients assigned to subordinates
Clients with no owner
You can also click "Select Other Owners" and select from a dropdown with three tabs: Users, Teams, and Roles.
Multiple selections allowed.
Participant
Same dropdown menu structure as Owner (Users, Teams, Roles).
Multiple selections allowed.
Referrer Code
Filter by referral code.
Full or partial matches supported.
Referrer
Filter by the client’s referrer using:
Is — Select from dropdown (multiple selections allowed) or choose via the Referral Tree view
Is empty — No referrer assigned
Not empty — Referrer exists
Additional options when selecting referrers:
All Downlines — Includes every downline of the selected referrer(s)
All Uplines — Includes all uplines
Custom Downline — Set a range starting from 0 or 1 (0 = selected referrer, 1 = direct downline). Maximum downline depth: 100 levels.
Downline
Filter based on the number of downlines a client has.
You can set a minimum and maximum.
Maximum must be greater than or equal to minimum.
Commission Scheme
Filter by the commission scheme assigned to the client.
Dropdown lists both Fixed Commission and Flexible Commission schemes.
Multiple selections allowed.
Rank Structure
Filter based on the client’s rank structure and tier.
The Rank dropdown allows a single selection.
Based on the selected rank, the Tier dropdown will populate the corresponding tiers, and multiple tier selections are supported.
Client Type
Filter based on client type, with options to select either IB, Trader, or both.
Source
Filter based on source.
Supports both full and partial match searches.
Last Updated By
Filter by the last person who updated the client record or followed up with the client.
Search by name or email address from the dropdown menu.
Multiple selection allowed.
Last Update Time
Filter based on when the client record was last updated.
You can choose from preset options (Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days) or set a custom date range.
Last Updated Details
Filter by the content of the last update.
Full or partial match supported.
Last Login Time
Filter clients based on their last login date.
Use the dropdown menu to choose is or is not, then select the date or date range.
Rebate Account
Filter based on whether the client has a rebate account.
First, select the currency, then choose Yes (has rebate account) or No (does not have rebate account).
Custom Tags
Filter by custom tags assigned to clients.
Select tags from the dropdown menu.
Multiple selection allowed.
System Tags
Filter by predefined system tags: Deposited, Account Opened, Traded, Prop Trading.
For each tag, select Yes or No.
Multiple selection allowed.
Lead Source
Filter by the client’s lead source.
Options are is, is empty, or is not empty.
For is, enter the lead source (full or partial match supported).
SumSub Document Verification
This filter is available only if you have SumSub integrated with your CRM.
Filter by status: Verified, Authentication Failed, Pending, Rejected.
Multiple selection allowed.
Sumsub Authentication
This filter is available only if you have SumSub integrated with your CRM.
Filter by status: Verified, Authentication Failed, Pending, Rejected.
Multiple selection allowed.
Facial Biometrics
This filter is available only if you have ShuftiPro integrated with your CRM.
Filter by status: Not Submitted, Pending, Approved, Rejected.
Multiple selection allowed.
Document Verification
This filter is available only if you have ShuftiPro integrated with your CRM.
Filter by status: Not Submitted, Pending, Approved, Rejected.
Multiple selection allowed.
Individual AML Screening
This filter is available only if you have ShuftiPro integrated with your CRM.
Filter by status: Not Submitted, Pending, Approved, Rejected.
Multiple selection allowed.
Last Email Time
Filter clients based on when the last email was sent.
You can choose from preset options: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or define a custom date range.
Last Call Time
Filter clients based on when the last call was made.
You can choose from preset options: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or define a custom date range.
Last updated