# Ticketing

You have the ability to submit tickets to the prop broker to address any issues, concerns, or questions you may have.

### <mark style="color:red;">1. Ticket Submission</mark>

To submit a ticket, follow these steps:&#x20;

{% tabs %}
{% tab title="Step 1" %}
Click on your name, select "Ticket" and click "Submit Ticket".&#x20;

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FP0a3loJubZE5f0MUmclQ%2Fimage.png?alt=media&#x26;token=ec7749a6-f836-44cd-b7ad-fbe7847c0a57" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
Fill in the Ticket Subject & Description and Click Submit. You can only submit a maximum of 10 tickets per day.

You will be able to attach documents or screenshots into the ticket by clicking the “Attach” icon:

1. For each ticket, the maximum number of attachments allowed is 10.\

2. The maximum size for each attachment is 10MB.\

3.  The maximum number of characters for each file name is 500. \


    <figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FGiCAUE7f4bhGNnzCvSuW%2Fimage.png?alt=media&#x26;token=95715cdd-a38e-4951-aa7b-2b7d46867092" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 3" %}
Upon ticket submission, you will be redirected to the Ticket History page. The ticket status will show “Pending”.

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2Fhu5DVFs0oLhi1eA0muiu%2Fimage.png?alt=media&#x26;token=9d7d2617-ea0b-4ae4-8cee-86040ccc5c61" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

### <mark style="color:red;">2. Ticket History</mark>&#x20;

You will be able to keep track of all your tickets in the Ticket History tab. To view your tickets, follow these steps:&#x20;

{% tabs %}
{% tab title="Step 1" %}
Click on your name, select "Ticket" and click "Ticket History".&#x20;

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FIT26i18iTpRMzRDnTR4X%2Fimage.png?alt=media&#x26;token=faa41cbf-6abe-4d71-aeb1-23992fcdbdac" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
You will be able to view all the tickets raised and their respective status.

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FkSpD62yLFJNxxvUb4MpR%2Fimage.png?alt=media&#x26;token=3969d306-e826-4c1f-994d-bfe1dcd5daa1" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 3" %}
From Ticket History, you will be able to see the latest reply from the prop broker.&#x20;

1. If there is a reply, the Latest Reply will show the first few words of the reply.\

2. If there is no reply yet, the Latest Reply will be empty.\

3.  If the reply is unread, there will be a red circle indicator.\


    <figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2Fstby44kI1CGAyfCEWE5r%2Fimage.png?alt=media&#x26;token=d491d519-2371-431f-9aeb-6485522b1066" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

### <mark style="color:red;">3. Replying to Tickets</mark>

To reply to a ticket, follow these steps:&#x20;

{% tabs %}
{% tab title="Step 1" %}
Click on your name, select "Ticket" and click "Ticket History".&#x20;

<figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FIT26i18iTpRMzRDnTR4X%2Fimage.png?alt=media&#x26;token=faa41cbf-6abe-4d71-aeb1-23992fcdbdac" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
1. Click the ticket you wish to reply to. \

2.  Click "Reply". \


    <figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FpVocYz0gYYqf44sCd8A6%2Fimage.png?alt=media&#x26;token=cffb50db-aff1-4f5c-855c-3798fcae187f" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 3" %}
1. Fill in the content of your reply and attach files if needed. \

2.  Click the "Send" icon to reply to the ticket. \


    <figure><img src="https://1712640297-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fhf5xk9MR2VGAhuYsJfGr%2Fuploads%2FnLjIjE9LjqexhmKJBZs4%2Fimage.png?alt=media&#x26;token=f8f0a9b1-781b-486d-804b-594b985fa4bb" alt="" width="287"><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}
