Learn about all the details of all our recent CRM updates here.
In this release, you can now create multiple KYC forms and customize the fields to cater to different KYC requirements. This allows your onboarding process to cover a full spectrum of KYC requirements for different client types (e.g. corporate or retail clients) and jurisdictions.
By default, the existing KYC form on your CRM will be called “Unnamed”.
You can create a new form by clicking “Create Form”.
Type in the form name in the respective languages.
Form names cannot be duplicated.
Form names can be up to 100 characters only.
You can create up to 20 forms only.
Once you have created a new form, you will be able to edit the fields for the form.
Click onto the form that you wish to edit.
Upon clicking the form, you will notice an “>” button and the fields of the form will be displayed.
By default, the fields displayed will be:
Basic Information
Documents
You can proceed to create, edit, or delete the fields for the KYC form.
Select the form you wish to edit.
By default, all new forms created will be enabled.
Select the form you wish to disable.
A pop-up notice will appear to inform you that disabling the form may result in the loss of KYC data for existing clients. Click "Confirm" to proceed.
If you disable a form:
You and your clients will still be able to see the data that they have filled in previously.
However, if you or your client edits their KYC details, the previous data will be lost, and client will have to select a new form and fill in the details again.
If the form is re-enabled and client did not edit their KYC details, the data filled in previously will remain.
Select the form you wish to delete.
A pop-up notice will appear to inform you that deleting the form may result in the loss of KYC data for existing clients. Click “Confirm” if you wish to proceed.
If you delete a form:
Clients will still be able to see the data that they have filled in previously.
However, if the client edits their KYC details, the previous data will be lost, and client will have to select a new form and fill in the details again.
You can amend the description shown to clients.
Click onto the Settings icon.
Client’s will be able to see this description when submitting their KYC request.
You can arrange the order of the forms to be shown to clients. Click onto the following icon and arrange the form according to the order you prefer.
The client will need to select the form applicable to them and click “Next”.
The KYC fields will be displayed upon selection.
Client can fill in the fields accordingly and submit the request.
This applies to multi-step registration as well.
This means that on Backoffice Settings - Login/Registration Settings, you enabled “Fill in KYC information during registration”.
When registering an account, the client will need to select the respective form that is most applicable to them.
The KYC fields will be displayed upon form selection. Client can fill in the fields accordingly and submit the account creation request.
The default form name selected is “Unnamed”, if no changes has been made by you yet.
The client will be able to see the data they filled in previously.
If they edit and select a new form, the data will be lost, and they will need to fill in their information accordingly.
You will need to select the form applicable to the client.
The respective KYC form fields will display.
You can fill in the details accordingly and click “Save”.
The default form name selected is “Unnamed”, if no changes have been done yet.
You will be able to see the data client filled in previously.
If you edit and select a new form, the data will be lost, and you will need to fill in client information accordingly.
You will be able to view the form selected and the respective fields filled in by the client.
If you edit and select a new form, the data will be lost, and you will need to fill in client information accordingly.
When creating a KYC request for new clients, you will need to click “Create”.
Select the respective client and click “Proceed to KYC”.
Select the form applicable to the client.
The respective KYC form fields will display.
You can fill in the details accordingly and click “Submit”
When creating a KYC request for existing clients, you will need to click “Create”.
The default form name selected is “Unnamed”, if changes have not been made yet.
You will be able to see the data client filled in previously.
If you edit and select a new form, the data will be lost, and you will need to fill in client information accordingly.
Click “Submit”.
This means that on Backoffice Settings - Login/Registration Settings, you enabled “Fill in KYC information during registration”.
You will be able to see the form type selected by the client and the respective KYC fields here.
If you edit and select a new form, the data will be lost, and you will need to fill in client information accordingly.
Click onto the “>” icon and click “Edit”.
Amend the form name and click “Confirm”.
Click onto the “>” icon and click “Disable”. If you only have one form that is enabled, you will not be able to see the “Disable” button.
Once you disable the form, you will see [Disabled] beside the respective form name.
Click onto the “>” icon and click “Delete”.
Fill in the Description in the respective languages.
Select the respective client and click “Proceed to KYC”.
