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Title – the title of the task.
Assigned Party – the person(s) the task is assigned to.
Associated Clients/Leads – the client or lead linked to the task.
Type – choose one of the following:
Task (default)
Call
Priority – choose one of the following:
None (default)
Low
Medium
High
Deadline – the due date of the task.
Remark – any additional information regarding the task (maximum 5,000 characters).
Click "Save" to create the task.
For more details refer to: Admin Activities and Admin Activities.



Tasks are categorized to help you manage and prioritize your work:
To-Do – Tasks that are in progress and require your action.
Overdue – Tasks that have passed the deadline.
To-Do Today – Tasks that you need to complete today.
To-Do Tomorrow – Tasks that you need to complete tomorrow.
To-Do This Week – Tasks scheduled for the current week.
Created by Me – Tasks that you have created.
Completed – Tasks that have been completed.
All – All tasks that have been created.
You can select any category from the dropdown list to filter your task view. By default, when you enter the Tasks tab, the list is filtered to show "To-Do" tasks assigned to you.
You can also pin your preferred task list by clicking the "Pin" icon, and the pinned list will be displayed every time you access the Tasks module.



You can complete tasks by following the steps below:
Locate the task to complete and click onto it.
In the Task Details view, click the "Tick" icon to mark as complete. Click "Save".
The checkbox will also be marked with a "Tick".
To mark a task as incomplete, repeat the same steps and click the "Tick" icon again.




You can use several functions to refine and filter your tasks data for better analysis, monitoring, and tracking. These functions include:
You can search for tasks by filtering via "Assigned Party".
Select via the dropdown menu. Multiple selections are allowed.
Filter tasks based on specific criteria to narrow down your view.
To view explanations on the different filter criteria, please refer to:
You can sort the wallet report by "Completion Time" or "Create Time".
Click the column header to toggle the sort order.
A down arrow indicates descending order (newest first).
Below are the available filter options you can use to narrow down your report results:
The report will show tasks assigned to the selected "Assigned Party".
Configure your filter criteria and click "Search".
Use the "And/Or" option to define how multiple filters combine.
Selecting "And" means all filter conditions must be met.
Selecting "Or" means any one of the filter conditions can be met.
Click "Add Filter Field" to select additional filter criteria.
To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.
An up arrow indicates ascending order (latest first).
Associated Clients & Leads
Filter by associated clients or leads of the task.
Select the client or lead via the dropdown menu.
Multiple selection is supported.
Type
Filter by the type of the task.
Select "Task", "Call" or "Email".
Multiple selection is supported.
Deadline
Filter based on the deadline of the tasks.
Filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
Status
Filter based on the status of the tasks.
Select "Pending" or "Completed".
Multiple selection is supported.
Creator
Filter by the creator of the task.
Select the user via the dropdown menu.
Multiple selection is supported.
Create Time
Filter based on the deadline of the tasks.
Filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.










To delete tasks, follow these steps:
Only the creator of the task, the assigned party of the task, and the CRM owner can delete tasks.
Otherwise, you will not be able to see the "Delete" icon.



By default, tasks in the calendar are displayed on a monthly basis.
Only tasks with a specified due date will appear.
Tasks are shown on their due date within the calendar interface.
By default, the assigned party is set to you, so you can see all tasks assigned to you.
If multiple tasks are scheduled for the same date, uncompleted tasks appear at the top in chronological order.
Completed tasks are displayed below, also arranged chronologically.
If there are too many tasks on a single day, a message will appear below indicating the number of additional tasks.
The calendar initially shows the current month.
You can change the calendar month using "Left" or "Right" arrow.
Today’s date is highlighted.
Click “Today” to quickly navigate to the current date.
By default, the calendar shows tasks assigned to you only.
To view tasks for another person, select the user from the dropdown menu.
Multiple selection is supported.
Click the message to view the complete list for that day.




The Tasks tab allows you to create tasks, assign them to teams or individuals, and track their progress. This feature helps you streamline client management by ensuring requests are prioritized, delegated, and followed up on efficiently.
Within Tasks, you will find two side menus:
List – Displays the full list of tasks in your CRM.
Calendar – Shows your tasks in a calendar view for easier scheduling and tracking.
By monitoring task statuses, you can manage client requests more effectively, improve team collaboration, identify areas for operational improvement, and enhance overall client satisfaction.




The Calendar function is designed to help your team efficiently manage tasks by providing a clear monthly overview of assignments and their corresponding deadlines. This feature allows you to stay organized and on top of your schedule with ease.

To delete tasks, follow these steps:
Only the creator of the task, the assigned party of the task, and the CRM owner can delete tasks.
Otherwise, you will not be able to see the "Delete" icon.



You can complete tasks by following the steps below:
Locate the task to complete and click the "View" icon.
In the Task Details view, click the "Tick" icon to mark as complete. Click "Save".
The task will also appear with a strikethrough, indicating it has been completed.
To mark a task as incomplete, repeat the same steps and click the "Tick" icon again.




To edit a task, follow the steps below:
Only the creator of the task, the assigned party, and the CRM owner can edit tasks.
Otherwise, you will not be able to edit the task.



To edit a task, follow the steps below:
Only the creator of the task, the assigned party, and the CRM owner can edit tasks.
Otherwise, you will not be able to edit the task.



To create a new task, follow these steps:
Title – the title of the task.
Assigned Party – the person(s) the task is assigned to.
Associated Clients/Leads – the client or lead linked to the task.
Type – choose one of the following:
Task (default)
Call
Priority – choose one of the following:
None (default)
Low
Medium
High
Deadline – the due date of the task. This will be automatically filled in to the date you are creating the task on. You can make changes if required.
Remark – any additional information regarding the task (maximum 5,000 characters).
Click "Save" to create the task.
For more details refer to: Admin Activities and Admin Activities.


