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Creating Tasks

To create a new task, follow these steps:

1

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Add Task

  1. Go to "List" side menu.

  2. Click "Add Task".

2

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Fill in Task Details

  1. Fill in the respective fields:

3

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Admin Activities

  1. All tasks created in the Tasks tab will also be displayed in the Client or Lead Detail page.

Title – the title of the task.

  • Assigned Party – the person(s) the task is assigned to.

  • Associated Clients/Leads – the client or lead linked to the task.

  • Type – choose one of the following:

    1. Task (default)

    2. Call

    3. Email

  • Priority – choose one of the following:

    1. None (default)

    2. Low

    3. Medium

    4. High

  • Deadline – the due date of the task.

  • Remark – any additional information regarding the task (maximum 5,000 characters).

  • Click "Save" to create the task.

  • For more details refer to: Admin Activities and Admin Activities.

    List

    1. Tasks are categorized to help you manage and prioritize your work:

      1. To-Do – Tasks that are in progress and require your action.

      2. Overdue – Tasks that have passed the deadline.

      3. To-Do Today – Tasks that you need to complete today.

      4. To-Do Tomorrow – Tasks that you need to complete tomorrow.

      5. To-Do This Week – Tasks scheduled for the current week.

      6. Created by Me – Tasks that you have created.

      7. Completed – Tasks that have been completed.

      8. All – All tasks that have been created.

    2. You can select any category from the dropdown list to filter your task view. By default, when you enter the Tasks tab, the list is filtered to show "To-Do" tasks assigned to you.

    3. You can also pin your preferred task list by clicking the "Pin" icon, and the pinned list will be displayed every time you access the Tasks module.

    Completing Tasks

    You can complete tasks by following the steps below:

    1

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    Complete Directly via Calendar

    1. Navigate to the “Calendar” side menu.

    2. Locate the task to complete and click the checkbox.

    2

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    Complete via Task Details

    1. Navigate to the “Calendar” side menu.

    3

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    Task Completion Status

    1. Once you have completed the task, the task will appear with a strikethrough, indicating it has been completed.

    Locate the task to complete and click onto it.

  • In the Task Details view, click the "Tick" icon to mark as complete. Click "Save".

  • The checkbox will also be marked with a "Tick".

  • To mark a task as incomplete, repeat the same steps and click the "Tick" icon again.

  • Tasks Report

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    1. Report Functions

    You can use several functions to refine and filter your tasks data for better analysis, monitoring, and tracking. These functions include:

    chevron-rightSearch Barhashtag
    1. Search for tasks by their title.

    chevron-rightPriorityhashtag
    1. You can search for tasks by filtering via "Priority".

    2. Select via the dropdown menu.

    chevron-rightAssigned Partyhashtag
    1. You can search for tasks by filtering via "Assigned Party".

    2. Select via the dropdown menu. Multiple selections are allowed.

    chevron-rightFilterhashtag
    1. Filter tasks based on specific criteria to narrow down your view.

    2. To view explanations on the different filter criteria, please refer to:

    chevron-rightSort Orderhashtag

    You can sort the wallet report by "Completion Time" or "Create Time".

    1. Click the column header to toggle the sort order.

    2. A down arrow indicates descending order (newest first).

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    2. Filter Criteria

    Below are the available filter options you can use to narrow down your report results:

    The report will show tasks assigned the selected "Priority".

    The report will show tasks assigned to the selected "Assigned Party".

    Click the "Filter" icon.
  • Configure your filter criteria and click "Search".

  • Use the "And/Or" option to define how multiple filters combine.

    1. Selecting "And" means all filter conditions must be met.

    2. Selecting "Or" means any one of the filter conditions can be met.

  • Click "Add Filter Field" to select additional filter criteria.

  • To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.

  • An up arrow indicates ascending order (latest first).

  • Associated Clients & Leads

    • Filter by associated clients or leads of the task.

    • Select the client or lead via the dropdown menu.

    • Multiple selection is supported.

    Type

    • Filter by the type of the task.

    • Select "Task", "Call" or "Email".

    • Multiple selection is supported.

    Deadline

    • Filter based on the deadline of the tasks.

    • Filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.

    Status

    • Filter based on the status of the tasks.

    • Select "Pending" or "Completed".

    • Multiple selection is supported.

    Creator

    • Filter by the creator of the task.

    • Select the user via the dropdown menu.

    • Multiple selection is supported.

    Create Time

    • Filter based on the deadline of the tasks.

    • Filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.

    2. Filter Criteria

    Deleting Tasks

    To delete tasks, follow these steps:

    circle-info

    Only the creator of the task, the assigned party of the task, and the CRM owner can delete tasks.

    1

    hashtag
    Delete Task

    1. Go to "List" on the side menu.

    2. Locate the task you want to delete.

    3. Click the "Delete" icon.

    2

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    Confirm Action

    1. A confirmation popup will appear.

    3

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    No Permissions to Delete

    1. Only the creator of the task, the assigned party of the task, and the CRM owner can delete tasks.

    Click "Confirm" to proceed with the deletion.

    Otherwise, you will not be able to see the "Delete" icon.

    Viewing Tasks

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    1. Default View

    1. By default, tasks in the calendar are displayed on a monthly basis.

    2. Only tasks with a specified due date will appear.

    3. Tasks are shown on their due date within the calendar interface.

    4. By default, the assigned party is set to you, so you can see all tasks assigned to you.

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    2. Multiple Tasks in a Single Day

    1. If multiple tasks are scheduled for the same date, uncompleted tasks appear at the top in chronological order.

    2. Completed tasks are displayed below, also arranged chronologically.

    3. If there are too many tasks on a single day, a message will appear below indicating the number of additional tasks.

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    3. Change Calendar Month

    1. The calendar initially shows the current month.

    2. You can change the calendar month using "Left" or "Right" arrow.

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    4. Quick Navigation to Today

    1. Today’s date is highlighted.

    2. Click “Today” to quickly navigate to the current date.

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    5. Task Filter

    1. By default, the calendar shows tasks assigned to you only.

    2. To view tasks for another person, select the user from the dropdown menu.

    3. Multiple selection is supported.

  • Click the message to view the complete list for that day.

  • Unchecking all names allows you to view everyone’s tasks.

    8. Tasks

    The Tasks tab allows you to create tasks, assign them to teams or individuals, and track their progress. This feature helps you streamline client management by ensuring requests are prioritized, delegated, and followed up on efficiently.

    Within Tasks, you will find two side menus:

    • List – Displays the full list of tasks in your CRM.

    • Calendar – Shows your tasks in a calendar view for easier scheduling and tracking.

    By monitoring task statuses, you can manage client requests more effectively, improve team collaboration, identify areas for operational improvement, and enhance overall client satisfaction.

    Calendar

    The Calendar function is designed to help your team efficiently manage tasks by providing a clear monthly overview of assignments and their corresponding deadlines. This feature allows you to stay organized and on top of your schedule with ease.

    Deleting Tasks

    To delete tasks, follow these steps:

    circle-info

    Only the creator of the task, the assigned party of the task, and the CRM owner can delete tasks.

    1

    hashtag
    Delete Task

    1. Go to "Calendar" on the side menu.

    2. Hover your mouse on the task you want to delete.

    3. Click the "Delete" icon.

    2

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    Confirm Action

    1. A confirmation popup will appear.

    3

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    No Permissions to Delete

    1. Only the creator of the task, the assigned party of the task, and the CRM owner can delete tasks.

    Click "Confirm" to proceed with the deletion.

    Otherwise, you will not be able to see the "Delete" icon.

    Completing Tasks

    You can complete tasks by following the steps below:

    1

    hashtag
    Complete Directly via List

    1. Navigate to the “List” side menu.

    2. Locate the task to complete and click the "Tick" icon.

    2

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    Complete via Task Details

    1. Navigate to the “List” side menu.

    3

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    Task Completion Status

    1. Once you have completed the task, the completion time will be displayed.

    Locate the task to complete and click the "View" icon.

  • In the Task Details view, click the "Tick" icon to mark as complete. Click "Save".

  • The task will also appear with a strikethrough, indicating it has been completed.

  • To mark a task as incomplete, repeat the same steps and click the "Tick" icon again.

  • Editing Tasks

    To edit a task, follow the steps below:

    circle-info

    Only the creator of the task, the assigned party, and the CRM owner can edit tasks.

    1

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    Edit Task

    1. Navigate to side menu “Calendar”.

    2. Locate the task you want to edit and click onto it.

    2

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    Amend Necessary Fields

    1. Make the required changes.

    3

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    No Permissions to Edit

    1. Only the creator of the task, the assigned party, and the CRM owner can edit tasks.

    Click “Save”.

    Otherwise, you will not be able to edit the task.

    Editing Tasks

    To edit a task, follow the steps below:

    circle-info

    Only the creator of the task, the assigned party, and the CRM owner can edit tasks.

    1

    hashtag
    Edit Task

    1. Navigate to side menu “List”.

    2. Locate the task you want to edit and click the “View” icon.

    2

    hashtag
    Amend Necessary Fields

    1. Make the required changes.

    3

    hashtag
    No Permissions to Edit

    1. Only the creator of the task, the assigned party, and the CRM owner can edit tasks.

    Click “Save”.

    Otherwise, you will not be able to edit the task.

    Creating Tasks

    To create a new task, follow these steps:

    1

    hashtag
    Add Task

    1. Go to "Calendar" side menu.

    2. Hover your mouse to the due date of the task and click the "+" icon.

    2

    hashtag
    Fill in Task Details

    1. Fill in the respective fields:

    3

    hashtag
    Admin Activities

    1. All tasks created in the Tasks tab will also be displayed in the Client or Lead Detail page.

    Title – the title of the task.

  • Assigned Party – the person(s) the task is assigned to.

  • Associated Clients/Leads – the client or lead linked to the task.

  • Type – choose one of the following:

    1. Task (default)

    2. Call

    3. Email

  • Priority – choose one of the following:

    1. None (default)

    2. Low

    3. Medium

    4. High

  • Deadline – the due date of the task. This will be automatically filled in to the date you are creating the task on. You can make changes if required.

  • Remark – any additional information regarding the task (maximum 5,000 characters).

  • Click "Save" to create the task.

  • For more details refer to: Admin Activities and Admin Activities.