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The Fixed Commission Report provides you with an overview of all fixed commissions paid to your IBs and their respective statuses. This allows you to track and monitor the performance of your IBs and their downlines, ensuring transparency and accuracy in commission payouts.
You can perform multiple functions to refine or filter the Fixed Commission Report for better analysis, monitoring, and tracking. These include:
Filter the report based on the commission frequency you have set.
Select either "Real-Time" or "Daily" via the dropdown menu.
You can filter transaction data based on a specific time frame.
Manually select the time frame – Choose the exact start and end dates.
Filter commissions based on specific criteria to narrow down your view.
To view explanations on the different filter criteria, please refer to:
Customize the columns shown in the report by selecting which fields to display or hide.
Click the "..." icon and select "Field Display Settings".
You can export the data into an Excel file for easier analysis.
Click the "..." icon and select "Download".
You can view the total of all fixed commission data at the bottom of the report by clicking "Total".
You can view the total number of records, rebate, overriding, bonus and total commissions payout.
You can view the order details by clicking the "View" icon.
The order details will be displayed.
You can navigate to the clients profile page by clicking the "View" icon.
You will be redirected to the clients profile page.
You can view failed commission payout records by clicking "Failed Commission Payouts".
The total number of records is also displayed at the button for a quick overview.
Clicking this will display a list of orders with failed commission payouts and the failure reason.
All deleted failed commission payout records are moved to the Recycle Bin.
Click "..." and select "Recycle Bin" to view the records.
You will see a list of all deleted records.
Below are the available filter options you can use to narrow down your report results:
Pre-set periods – Select from commonly used ranges (e.g., Today, Last 7 Days, This Month).
Configure your filter criteria and click "Search".
Use the "And/Or" option to define how multiple filters combine.
Selecting "And" means all filter conditions must be met.
Selecting "Or" means any one of the filter conditions can be met.
Click "Add Filter Field" to select additional filter criteria.
To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.
Choose the fields you want to display and click "Confirm".
Confirm the date range for the report.
A popup will notify you that the data is being generated. Click "Confirm" to proceed to the Download Center.
You will be redirected to the Download Center. For more details, refer to: Download Center
Click "Download" to save the file.
Volume
Swaps
Profit
Rebate
Overriding
Bonus
Total
Commission
Open Time
Close Time
Payout Time
Click on the column header to toggle the sort order:
A down arrow indicates descending order (highest values first).
An up arrow indicates ascending order (lowest values first).
Clicking "Total" at the bottom will display the total amount of commission payouts that failed in their respective currencies.
Select the records and choose one of the following actions:
Retry Commission Payout
Click "Retry Commission Payout" to retry the payout.
Then click "Confirm" to proceed.
Delete
Click "Delete" to delete the failed payout record.
A notification will appear informing you that the deleted records will be moved to the Recycle Bin. Click "Confirm" to proceed.
Click "Total" at the bottom to view the total commission payout amount of the deleted records in their respective currencies.
Select the records and click "Recover Record(s)" to restore them.
The selected records will be successfully recovered.
Platform
Filter by the trading platform server or CRM wallet.
Multiple selection allowed.
Order ID
Filter by the order ID.
Partial match is not supported.
Trader
Filter by trader using the dropdown menu.
Multiple selection allowed.
You can also select traders via the referral tree view.
Rebate
Filter based on the rebate amount.
Enter minimum and maximum values to define the range.
Group
Filter by the trading platform group.
Multiple selection is not allowed.
Commission
Filter based on the trading platform commission amount.
Enter minimum and maximum values to define the range.
Overriding
Filter based on the overriding commission amount.
Enter minimum and maximum values to define the range.
Bonus
Filter based on the same rank bonus amount.
Enter minimum and maximum values to define the range.
Total
Filter based on the total amount of IB commission payout.
Enter minimum and maximum values to define the range.
Transaction ID
Filter based on the transaction ID.
Partial match is not supported.
Account ID
Filter based on the trading account ID.
Partial match is not supported.
Volume
Filter based on the trading volume.
Enter minimum and maximum values to define the range.
Symbol
Filter based on the symbol or symbol group traded.
Select symbols or symbol groups via the dropdown menu.
Multiple selection is allowed.
Swaps
Filter based on the swaps amount.
Enter minimum and maximum values to define the range.
Profit
Filter based on the profit of the trades.
Enter minimum and maximum values to define the range.
Receiver
Filter by trader using the dropdown menu.
Multiple selection allowed.
You can also select traders via the referral tree view.
Payout Platform
Filter based on the payout platform, which refers to the platform in which the IB commission was paid to.
Multiple selection is allowed.
Commission Rules
Filter based on the commission rule assigned.
Select via the dropdown menu.
Multiple selection is allowed.
Rebate Account
Filter based on the rebate account.
Partial match is not supported.
Open Time
Filter based on the open time of the trade.
You can filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
Close Time
Filter based on the close time of the trade.
You can filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
Status
Filter based on the payout status: Failed or Success
Mutiple selection is accepted.
Failure Reason
Filter based on the failure reason of the commission payout.
Select from the available failure reasons.
Multiple selection is accepted.
Client Group
Filter based on the client group.
For more details, refer to
Multiple selection is accepted.
Client Type
Filter based on the client type: Trader or IB
Multiple selection is accepted.
Owner
Filter by account owner using predefined options:
Clients assigned to me
Clients assigned to subordinates
The Flexible Commission Report provides you with an overview of all flexible commissions paid to your IBs and their respective statuses. This allows you to track and monitor the performance of your IBs and their downlines, ensuring transparency and accuracy in commission payouts.
You can perform multiple functions to refine or filter the Flexible Commission Report for better analysis, monitoring, and tracking. These include:
Filter the report based on the commission frequency you have set.
Select either "Real-Time" or "Daily" via the dropdown menu.
You can filter commissions data based on a specific time frame.
Manually select the time frame – Choose the exact start and end dates.
Filter commissions based on specific criteria to narrow down your view.
To view explanations on the different filter criteria, please refer to:
Customize the columns shown in the report by selecting which fields to display or hide.
Click the "..." icon and select "Field Display Settings".
You can export the data into an Excel file for easier analysis.
Click the "..." icon and select "Download".
You can view the total of all flexible commission data at the bottom of the report by clicking "Total".
You can view the total number of records and commission payout amount.
You can view the order details by clicking the "View" icon.
The order details will be displayed.
You can navigate to the client's profile page by clicking the "View" icon.
You will be redirected to the clients profile page.
You can view failed commission payout records by clicking "Failed Commission Payouts".
The total number of records is also displayed at the button for a quick overview.
Clicking this will display a list of orders with failed commission payouts and the failure reason.
All deleted failed commission payout records are moved to the Recycle Bin.
Click "..." and select "Recycle Bin" to view the records.
You will see a list of all deleted records and the failure reason.
Below are the available filter options you can use to narrow down your report results:
CRM Reports display data generated from activities performed in the CRM:
Transactions – shows all funding activity (e.g., deposits, withdrawals, commission rebates)
Fixed Commission – shows all fixed commission rebate details
Flexible Commission – shows all flexible commission rebate details
You can navigate between the reports via the dropdown link.
Before using the Commission Recalculation function, you must ensure the appropriate permissions are enabled for your team members.
Recalculate Commission: This permission grants users the ability to perform commission recalculations within the system.
Oneself — Include only the selected trader(s).
All Downlines — Include all downlines of the selected trader(s).
All Uplines — Include all uplines of the selected trader(s).
Custom Downline — Specify a downline range starting from 0 or 1 (0 = selected trader, 1 = direct downline). Maximum downline depth: 100 levels.
Oneself — Include only the selected trader(s).
All Downlines — Include all downlines of the selected trader(s).
All Uplines — Include all uplines of the selected trader(s).
Custom Downline — Specify a downline range starting from 0 or 1 (0 = selected trader, 1 = direct downline). Maximum downline depth: 100 levels.
Clients with no owner
You can also click "Select Other Owners" and choose from a dropdown with three tabs: Users, Teams, and Roles.
Multiple selections allowed.
Pre-set periods – Select from commonly used ranges (e.g., Today, Last 7 Days, This Month).
Configure your filter criteria and click "Search".
Use the "And/Or" option to define how multiple filters combine.
Selecting "And" means all filter conditions must be met.
Selecting "Or" means any one of the filter conditions can be met.
Click "Add Filter Field" to select additional filter criteria.
To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.
Choose the fields you want to display and click "Confirm".
Confirm the date range for the report.
A popup will notify you that the data is being generated. Click "Confirm" to proceed to the Download Center.
You will be redirected to the Download Center. For more details, refer to: Download Center
Click "Download" to save the file.
Account ID
Volume
Swaps
Profit
Rebate
Commission
Close Time
Payout Time
Click on the column header to toggle the sort order:
A down arrow indicates descending order (highest values first).
An up arrow indicates ascending order (lowest values first).
Clicking "Total" at the bottom will display the total amount of commission payouts that failed in their respective currencies.
Select the records and choose one of the following actions:
Retry Commission Payout
Click "Retry Commission Payout" to retry the payout.
Then click "Confirm" to proceed.
Delete
Click "Delete" to delete the failed payout record.
A notification will appear informing you that the deleted records will be moved to the Recycle Bin. Click "Confirm" to proceed.
Click "Total" at the bottom to view the total commission payout amount of the deleted records in their respective currencies.
Select the records and click "Recover Record(s)" to restore them.
The selected records will be successfully recovered.
Platform
Filter by the trading platform server or CRM wallet.
Multiple selection allowed.
Order ID
Filter by the order ID.
Partial match is not supported.
Trader
Filter by trader using the dropdown menu.
Multiple selection allowed.
You can also select traders via the referral tree view.
Rebate
Filter based on the rebate amount.
Enter minimum and maximum values to define the range.
Transaction ID
Filter based on the transaction ID.
Partial match is not supported.
Account ID
Filter based on the trading account ID.
Partial match is not supported.
Volume
Filter based on the trading volume.
Enter minimum and maximum values to define the range.
Symbol
Filter based on the symbol or symbol group traded.
Select symbols or symbol groups via the dropdown menu.
Multiple selection is allowed.
Swaps
Filter based on the swaps amount.
Enter minimum and maximum values to define the range.
Profit
Filter based on the profit of the trades.
Enter minimum and maximum values to define the range.
Receiver
Filter by trader using the dropdown menu.
Multiple selection allowed.
You can also select traders via the referral tree view.
Payout Platform
Filter based on the payout platform, which refers to the platform in which the IB commission was paid to.
Multiple selection is allowed.
Commission Rules
Filter based on the commission rule assigned.
Select via the dropdown menu.
Multiple selection is allowed.
Rebate Account
Filter based on the rebate account.
Partial match is not supported.
Commission
Filter based on the trading platform commission amount.
Enter minimum and maximum values to define the range.
Open Time
Filter based on the open time of the trade.
You can filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
Close Time
Filter based on the close time of the trade.
You can filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
Status
Filter based on the payout status: Failed or Success
Mutiple selection is accepted.
Failure Reason
Filter based on the failure reason of the commission payout.
Select from the available failure reasons.
Multiple selection is accepted.
Client Group
Filter based on the client group.
For more details, refer to
Multiple selection is accepted.
Client Type
Filter based on the client type: Trader or IB
Multiple selection is accepted.
Group
Filter by the trading platform group.
Multiple selection is not allowed.
Owner
Filter by account owner using predefined options:
Clients assigned to me
Clients assigned to subordinates
You can revisit and resolve missed payouts with precision and control. This feature allows you to seamlessly recalculate and issue commission payments that were previously missed due to scenarios such as unassigned referrals, newly added product symbols, or commission schemes that were not fully configured.
You can choose to:
Automatically recalculate commissions for trades with no prior payouts, or
Manually trigger recalculations by uploading specific trade IDs—giving you full flexibility over the process.
Oneself — Include only the selected trader(s).
All Downlines — Include all downlines of the selected trader(s).
All Uplines — Include all uplines of the selected trader(s).
Custom Downline — Specify a downline range starting from 0 or 1 (0 = selected trader, 1 = direct downline). Maximum downline depth: 100 levels.
Oneself — Include only the selected trader(s).
All Downlines — Include all downlines of the selected trader(s).
All Uplines — Include all uplines of the selected trader(s).
Custom Downline — Specify a downline range starting from 0 or 1 (0 = selected trader, 1 = direct downline). Maximum downline depth: 100 levels.
Clients with no owner
You can also click "Select Other Owners" and choose from a dropdown with three tabs: Users, Teams, and Roles.
Multiple selections allowed.
The Transactions Report is a key report in the CRM that provides you with a comprehensive view of all funding activities processed through the CRM. This includes deposits, withdrawals, transfers, credits, and IB commission payouts.
Using this report, you can quickly view all funding activities associated with a client’s account, helping you monitor transactional activity and ensure that funds are properly managed. The report also allows you to identify any issues or discrepancies related to funding, enabling you to take prompt action to resolve them.
You can use several functions to refine or filter the Transactions Report for better analysis, monitoring, and tracking. These functions include:
You can filter transaction data based on a specific time frame.
Manually select the time frame – Choose the exact start and end dates.
Filter transactions based on specific criteria to narrow down your view.
To view explanations on the different filter criteria, please refer to:
Customize the columns shown in the report by selecting which fields to display or hide.
Click the "..." icon and select "Field Display Settings".
You can export the data into an Excel file for easier analysis.
Click the "..." icon and select "Download".
You will see the number of records and number of distinct clients, helping you quickly understand whether the transactions are spread across many clients or concentrated among a few.
You can view the total of all transactions data at the bottom of the report by clicking "Total".
Below are the available filter options you can use to narrow down your report results:
Pre-set periods – Select from commonly used ranges (e.g., Today, Last 7 Days, This Month).
Configure your filter criteria and click "Search".
Use the "And/Or" option to define how multiple filters combine.
Selecting "And" means all filter conditions must be met.
Selecting "Or" means any one of the filter conditions can be met.
Click "Add Filter Field" to select additional filter criteria.
To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.
Choose the fields you want to display and click "Confirm".
Confirm the date range for the report.
A popup will notify you that the data is being generated. Click "Confirm" to proceed to the Download Center.
You will be redirected to the Download Center. For more details, refer to: Download Center
Click "Download" to save the file.
You can view the total amounts deposited and withdrawn from accounts, as well as the original transaction amounts in their respective currencies. This gives you clearer insight into client funding preferences—such as whether they are transacting in USDT, ETH, or other currencies.
Time
Click on the column header to toggle the sort order:
A down arrow indicates descending order (highest values first).
An up arrow indicates ascending order (lowest values first).
User ID
Filter by the client's User ID.
Partial match is not supported.
Name
Filter by client name.
Partial match is supported.
Filter by email address of the client.
Partial match is supported.
Phone Number
Filter by country code, phone number, or both.
Neither is mandatory— you can search using just the country code or just part of the phone number.
Partial match is supported.
Transaction ID
Filter by the transaction ID.
Partial match is not supported.
Platform
Filter by the trading platform server or CRM wallet.
Multiple selection allowed.
Type
Filter based on the transaction type: Deposit, Withdrawal, Transfer In, Transfer Out, Credit In, Credit Out, Add Bonus, Withdraw Bonus, Commission Payout, etc.
Multiple selections are allowed.
Trading Account
Filter based on trading account.
Partial match is not supported.
Wallet
Filter based on the wallet ID.
Partial match is not supported.
Owner
Filter by account owner using predefined options:
Clients assigned to me
Clients assigned to subordinates
Associated Order Number
Filter based on the associated order number of the transaction.
Partial match is not supported.
Referrer
Filter by the client’s referrer using:
Is — Select from dropdown (multiple selections allowed) or choose via the Referral Tree view
Is empty — No referrer assigned
Not empty — Referrer exists
Currency
Filter by the trading account’s base currency.
Multiple selection is allowed.
Amount
Filter based on the amount of the transaction.
Enter minimum and maximum values to define the range.
Payment Method
Filter based on payment method of the transaction.
Multiple selection is allowed.
Withdrawal Method
Filter based on the withdrawal method of the transaction.
Multiple selection is allowed.
Payment Amount
Filter based on the payment amount of the transaction.
Enter minimum and maximum values to define the range.
Withdrawal Amount
Filter based on the withdrawal amount of the transaction.
Enter minimum and maximum values to define the range.
Previous Balance
Filter based on the previous balance of the account.
Enter minimum and maximum values to define the range.
New Balance
Filter based on the new balance of the account.
Enter minimum and maximum values to define the range.
Registration Information - Nationality
Filter based on the nationality filled in during the registration process.
Select the nationalities from the dropdown menu.
Multiple selection is allowed.
Client Group
Filter based on the client group of the client.
For more details, refer to:
Multiple selection is accepted.
Client Type
Filter based on the client type of the client: Trader or IB
Multiple selection is accepted.
Clients with no owner
You can also click "Select Other Owners" and choose from a dropdown with three tabs: Users, Teams, and Roles.
Multiple selections allowed.
All Downlines — Includes every downline of the selected referrer(s)
All Uplines — Includes all uplines
Custom Downline — Set a range starting from 0 or 1 (0 = selected referrer, 1 = direct downline). Maximum downline depth: 100 levels.
To recalculate commissions, follow these steps:
Choose the trading server for which you want to perform the recalculation.
Select the trade types to be recalculated:
Trades Without Commission - Trades that previously had no commission payout.
Custom Trade IDs - Specific trades selected manually by their IDs for recalculation.
For daily commission payout, only yesterday or earlier can be selected. The time zone follows that of the selected trading server.
For real-time commission payout, you can also select today's date. The time zone likewise follows the trading server.
The selected time range must not exceed one hour. Otherwise, an error message will appear.
Both the start and end times of the selected range must be at least 6 hours earlier than the current time.
Click "Search".
Trades with no commission payout within the selected time frame will be displayed.
You will be able to see the reason for no commission payout only for trades from the last 30 days. For older trades, the reason will not be shown.
Select the trades for which you want to recalculate commissions, then click "Recalculate Commission".
A notice will appear to inform you that the commission calculation is in progress. Once completed, you can view the details in the commission report. Click "Confirm".
Fill in the Unique ID / Order ID / Closed Trade ID. The terminology and Excel template will vary depending on the trading server you have selected.
Enter the trade IDs for which you wish to recalculate commissions and save the file.
Upload the completed file.
Please note the following information displayed: Process trades from only one trading server at a time. Ensure that the uploaded trades correspond to the selected trading server to avoid duplicate commission payments, as identical trade IDs may exist across different servers. We strongly recommend uploading trades that are at least 6 hours old to minimize the risk of conflicts with trades still pending processing.
You can choose whether to include trades that have already received commission payouts:
If "Yes": The system will recalculate commissions for trades that have already been paid. This may result in duplicate payouts.
If "No": The system will exclude trades that have already received commission payouts from the recalculation.
Click "Check" to proceed.
The system will validate the uploaded trade IDs. If there are any errors, they will be highlighted in the table.
You must correct all errors before proceeding with the commission recalculation.
If there are no errors, the list of trades will be displayed along with their commission payout status (whether a commission has been paid or not). For trades with no payout, the reason will also be shown.
Click "Recalculate Commission" to proceed with the recalculation.
The system will then perform the commission recalculation. You will be able to view the details in the commission report.
