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Setting Up Twilio on Your CRM

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A) Connecting Your Twilio Account to Your CRM

To connect your Twilio account to your CRM, follow these steps:

On the CRM Back Office, navigate to Twilio > Twilio Configuration.

  1. Click the "Edit" icon.

  2. Fill in the API Key SID and Secret that you acquired from your Twilio account.

  3. Click the "Save" icon.

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B) Setting Twilio Services in Your CRM

To setup Twilio Services in your CRM, follow these steps:

  1. On the CRM Back Office, navigate to Twilio > Twilio OTP Settings.

  2. Click the "Refresh" button to ensure you have the latest configuration settings from Twilio.

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7) Setting Up Registration Form

To ensure Twilio Verify functions well, you will need to enable the "Phone" field in the registration form. For more details, please refer to this section:

Manually select the channels based on your specific settings in your Twilio account.
  • Click "Enable" to enable the Twilio service.

  • Client Portal - Login / Registration Settings