To edit a KYC form, please follow these steps:

1. Select the KYC form you want to edit from the list.

2. Click on the ">" icon next to the form.
3. Click on "Edit".

4. Make the necessary changes to the form name.

5. Click "Confirm" to save the changes.

Disabling KYC Form

To disable a KYC form, please follow these steps:

1. Select the KYC form you want to disable from the list.

2. Click on the ">" icon next to the form.
3. Click on "Disable".

4. A popup notice will appear, informing you that disabling the KYC form may result in the loss of KYC information for existing clients.

5. Click "Confirm" to proceed with the disabling.

6. The KYC form will be marked with a "Not Activated" status beside its name, indicating that it is currently disabled.

7. To re-enable a disabled KYC form, follow the same steps.

Application

1. Upon disabling a KYC form, both you and your clients will still have access to the data that has been previously filled in. This means that you can review and reference the existing information as needed.
2. However, it's important to note that if either you or your client choose to edit their KYC details while the form is disabled, the previous data will be lost. In such cases, the client will need to select a new form and fill in the details again.

Deleting KYC Form

To delete a KYC form, follow these steps:

1. Select the KYC form you wish to delete from the list.

2. Click on the ">" icon next to the form.
3. Click on "Delete".

4. A popup notice will appear, informing you that deleting the KYC form may result in the loss of KYC information for existing clients.

5. Click "Confirm" to proceed.

Application

1. Upon deleting a KYC form, both you and your clients will still have access to the data that has been previously filled in. This means that you can review and reference the existing information as needed.
2. However, it's important to note that if either you or your client choose to edit their KYC details after the form has been deleted, the previous data will be lost. In such cases, the client will need to select a new form and fill in the details again.

In order to enhance the organization and structure of your KYC form, you have the option to add field groups. Field groups allow you to section out your KYC form into various sections, making it more organized and user-friendly.

The default field groups that cannot be deleted, but can be edited, are the following:

1. Basic Information

2. Documents

Creating Field Groups

To create field groups, follow these steps:

Editing Field Groups

To edit a field group, follow these steps:

Deleting Field Groups

To delete field groups, follow these steps:

Sorting Field Groups

To sort field groups, follow these steps:

Application

1. When clients submit their KYC requests via the CRM Client Portal, the KYC form will be organized into sections based on the field groups that have been set. This improves the form's structure and usability, allowing clients to navigate through the form more easily. This enhances the overall user experience and ensures a professional and organized approach to KYC submission.
2. When brokers view the KYC details of clients, the information will be presented in a sectioned format based on the field groups. This enables brokers to review and analyze the data more effectively. By grouping related fields together, brokers can easily navigate through the KYC details and focus on specific sections.

Sumsub is a platform that specializes in identity verification and compliance solutions, particularly in the field of Know Your Customer (KYC) and Anti-Money Laundering (AML) processes. They provide tools and services to businesses that require robust verification and due diligence procedures for their clients. Sumsub offers features such as document verification, facial recognition, and risk assessment, helping businesses ensure the authenticity and compliance of their customers. Their platform aims to streamline and automate the verification process while maintaining high standards of security and regulatory compliance.

SumSub has been seamlessly integrated to the CRM, allowing you to configure an authentication process that strengthens your KYC and due diligence checks for clients. By implementing these authentication measures, you can have greater confidence in the legitimacy of your clients and mitigate potential risks associated with fraud or identity theft.

Before utilizing SumSub on the CRM, it is necessary to register and set up your SumSub account.

To register and setup your SumSub account, follow these steps:

You have the flexibility to add your own fields and set the requirements as needed. This allows you to collect specific information from clients that aligns with your business requirements and compliance regulations.

Creating New Fields

Editing Fields

To edit a field in the KYC form, follow these steps:

Disabling Fields

To disable a field in the KYC form, follow these steps:

1. Locate the field you want to disable.

2. Click on the "Disable" icon.
3. To re-enable the field, simply click on the disable icon again.

Deleting Fields

To delete fields in the KYC form, follow these steps:

Sorting Fields

To sort fields, follow these steps:

1. Locate the field you want to sort.

2. Click and hold the field, then drag it to the desired location.

Application

Upon setting the KYC fields, your clients will be able to view the information required and the documents they need to upload.

In the KYC Fields, there are certain field types that require clients to select a country, such as "Country" and "Nationality". You have the flexibility to enable or disable specific country options based on your business requirements. For instance, you can disable countries that are subject to sanctions or with which you are not allowed to engage. Additionally, you can set a default country that will be pre-selected for clients.

To configure the country option list for the KYC fields, follow these steps:

1. Click on the "Country" icon in the settings.
2. Select your desired default country that will be pre-selected for clients.
3. Enable or disable specific countries by clicking the corresponding icon on the right-hand side.
4. You have the option to bulk change the status of countries in the country option list. This allows you to enable or disable multiple countries at once. Simply select the countries you want to modify, and then choose whether to enable or disable them.

The SumSub Token & Secret Key is required in order for you to connect your SumSub account to the CRM. You can obtain them by following the steps below:

You will need to configure the various KYC Levels on SumSub. Different KYC Levels will have different requirements and verifications that your clients will need to complete.

SumSub on CRM is categorized into 2 different sections:

1. Document Verification - this involves verifying the authenticity and integrity of the documents uploaded by clients, which allows brokers to ensure that the documents are not tampered with.

2. Authentication - this refers to any other verification steps setup on SumSub such as face recognition, phone verification or risk assessment questionnaires.

Document Verification Setup

Authentication Setup

To get started, connect your ShuftiPro account to the CRM by following these steps:

To begin using ShuftiPro, install it through the CRM Marketplace and assign the necessary permissions to your team.

Follow these steps to get started:

Brokers will be able to view the Authentication status of clients via the CRM Backoffice Portal.

1. On the Client Details Page, navigate to "Authentication".
2. You will be able to see the following details:

Once you have configured the ShuftiPro settings, your clients will go through the following KYC process:

For New Clients

Brokers will be able to verify the documents of new clients when reviewing the following client requests:

1. KYC Request

2. Trader Registration Request - if KYC is required upon registration

For Existing Clients

1. Brokers are able to conduct document verification on existing clients as well.

2. Brokers can do so via the following ways:

   • Document Verification on Client Details Page

Document Verification on Client Details Page

Document Verification on Deposit / Withdrawal Request Page

In the KYC dynamic form settings page, you have the ability to create KYC forms for different client types and customize the required fields and documents that clients need to submit. This allows you to tailor the KYC process based on the specific requirements for each client type.

Creating New KYC Form

To create a new KYC form, follow these steps:

Marketplace Installation

To begin using SumSub, simply install it through the CRM marketplace.

Permission Settings

Upon installation of SumSub, you will need to ensure the respective permissions are enabled.

1. KYC Verification - this permission allows users to view the SumSub verification results on the client detail page and request page.
2. Read Sumsub Settings - this permission allows users to view SumSub settings

3. Update Sumsub Settings - this permission allows users to edit SumSub settings

Once the respective permissions have been granted, you will be able to view "SumSub Settings".

To sort KYC forms, follow these steps:

1. Click and hold the KYC form you wish to sort.

2. Move the form to the desired location.

3. Release the form to drop it in the new position.

By sorting the KYC forms, you can determine the order in which clients will see them. The forms will be displayed to clients based on the sorting order you have set.

In the KYC configuration settings page, you can define the prohibited actions for clients who have not completed their KYC. This means that clients without completed KYC will be restricted from performing certain actions. The available actions include:

1. Deposit

2. Withdrawal

3. Transfer

4. Create Live Account

5. Create Demo Account

6. Bind Existing Account

7. New Withdrawal Information

Setting Up KYC Configuration

To configure the prohibited actions, follow these steps:

1. Click on the "Edit" button.
2. Select the desired prohibited actions.

3. Click on "Save" to save the changes.

Application

1. If a client attempts to perform a prohibited action before completing their KYC, a popup notice will appear, informing them to complete their KYC first.

2. Clients can click on "KYC Verification" to be redirected to the KYC page and complete the KYC process.

In the KYC settings, you can customize the KYC requirements for different client groups, personalize the KYC form and necessary information, and configure client authentication settings to enhance security. This allows you to tailor the KYC process to your specific business needs and compliance standards.

ShuftiPro offers a comprehensive identity verification solution that covers Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) screening. With advanced AI-driven verification, real-time document authentication, and global coverage, ShuftiPro helps businesses enhance security, reduce fraud, and comply with regulatory requirements.

The integration of ShuftiPro with the CRM enhances KYC verification and AML screening with automated workflows, real-time risk detection, and global compliance coverage. Instantly verify clients against sanctions lists, PEP databases, and adverse media sources while streamlining onboarding with configurable verification rules and automated approvals. The seamless onboarding process accelerates account activation, allowing traders to start trading sooner.

When configuring approval settings for KYC, you can choose one of the following options:

1. Manual Approval – All KYC requests require manual review and approval.

2. Automatic Approval – The CRM will automatically approve or reject requests based on the selected criteria:

   • No Special Restrictions – All KYC submissions will be automatically approved, regardless of the verification results.

   • ShuftiPro Verification Passed – Automatic approval will only occur if all ShuftiPro verifications are successful, including, Facial Verification, Document Verification, AML Screening. If any of these verifications fail, the request will not be approved and will require manual review.

Application

Once your ShuftiPro account has been successfully connected to your CRM, you can proceed with configuring the ShuftiPro settings by following these steps:

1. If there is an error or typo in the client's submission, you can assist them by clicking the "Edit" icon on their KYC request.

2. Make the necessary amendments and click "Save".

3. Upon saving your changes, the CRM will automatically push the updated information to ShuftiPro for verification, and the results displayed in the CRM will be updated accordingly.

4. You can then proceed to approve or reject the request.

You have the option to add a description to guide clients in selecting the appropriate KYC form. This description can provide clients with instructions or information to help them determine which KYC form is applicable to their specific client type. It serves as a helpful reference to ensure clients choose the correct form for their KYC submission.

Setting Up Form Type Settings

To configure the form type settings, follow these steps:

1. Click on the settings icon.
2. Enter your description in the respective languages.

3. Click "Confirm".

Application

By setting up the form type settings with the appropriate description, clients submitting their KYC requests through the CRM Client Portal will be able to view the description and easily understand which form is applicable to their specific client type. This helps ensure a streamlined and efficient KYC submission process for clients.