In the System Logs, you can access the audit logs that capture all activities within your CRM. These logs serve as a comprehensive record of user actions, enabling you to track and investigate any activities as needed.

The logs are categorized as follows:

1. System Email Logs: This category includes a record of all emails that have been sent out through the CRM system.

2. Client Login Logs: Here, you can find a log of all client logins, providing visibility into when clients access their accounts.

3. Admin Login Logs: This category displays a log of all admin logins, giving you insights into when administrators access the CRM system.

4. Operation Logs: This category encompasses a record of all actions performed by backoffice users, allowing you to track and review their activities.

In the System Email Logs, you can access a comprehensive record of all emails sent out through the CRM. This log provides the following information for each email:

1. Outbox Email: The email address from which the email was sent.

2. Recipient: The email address of the recipient.

3. Status: The current status of the email delivery, indicating whether it was successfully delivered or encountered any issues.

4. Subject: The subject line of the email.

5. Send Time: The timestamp indicating the exact time when the email was sent.

6. Extra Information: This field provides additional details about the delivery failure reason, if applicable.

Email logs display only the current day’s activity by default, enabling faster and more efficient review of recent communications.

1. Previewing Emails

1. You can preview the content of the emails by clicking on the preview icon.
2. This action will open a new tab displaying the full content of the email.

2. Resending Emails

In the System Email Logs, you have the option to resend emails to recipients if the delivery failed or if the client mentioned they are unable to find the email. Here's how you can resend an email:

1. Click on the resend icon next to the respective email record.
2. A popup notice will appear, allowing you to select the outbox email to send from.

4. Additionally, you have the option to batch resend emails by selecting multiple email entries and clicking "Resend".

3. Filtering Email Logs

You can filter the email logs based on the following criteria:

1. Status: You can filter the logs based on the status of the emails.

2. Subjects: You can filter the logs by the email subject.

3. Recipient/Sender: You can filter the logs by specifying the email address of the recipient or sender.

4. Date Range: You can filter the logs based on a specific date range, allowing you to view emails sent within a particular time period.

4. Historical Data

You can also access past email logs by clicking on the "Historical Data" option.

5. Summary Data

You can quickly analyze email activity with a new summary displaying the total number of emails sent, visible at the end of the report.

In the Client and Admin Login Logs, you can access a detailed record of all client and admin login activities. The logs provide information such as the Client ID, IP address from which the login occurred, and the respective login time.

To conveniently navigate through the logs, you have the option to filter them based on the client's ID, email address, and specific date ranges. This allows you to easily locate and review login activities based on your desired criteria.