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You can view and edit the details of a client’s trading account by selecting the client and clicking the "View" icon. You will be able to see all details related to the trading account.
Name in Trading Platform
The display name of the trading account on the platform. By default, this syncs with the client’s name in the CRM.
Email in Trading Platform
The client’s email displayed on the platform. By default, this syncs with the CRM email.
Leverage
The leverage set for the account.
Group
The trading platform group assigned to the account.
Trading accounts with pending deposits or transfers cannot be moved to a group with a different currency to prevent mismatches and transaction errors.
Attempting to do so will trigger an error message; pending requests must be approved or rejected first.
Balance
Current balance of the trading account.
Credit
Credit available in the account.
Equity
Account equity of the trading account.
Margin
Margin used in the trading account.
Free Margin
Available margin in the trading account.
Margin Level
Margin level percentage of the trading account.
Profit/Loss
Unrealised Profit & Loss of the trading account.
Login Status
Enabled - client will be able to login to their trading account
Disabled - client will not be able to login to their trading account
Trading Status
Enabled - client will be able to trade
Disabled - client will not be able to trade
Comment
Notes related to the account.
Agent Account
The agent account ID used for commission payouts.
Agent commissions are managed on the trading platform, not in the CRM.
Lead Source
The source of the trading account (e.g., MQL5, welcome, open).
Allow Password Change
Enable or disable client’s ability to change their trading account password from the trading platform.
Send Reports
If enabled, the client will receive trading statements for this account.
Enable One-Time Password
Requires clients to input an OTP before logging into the trading account.
Enable Expert Advisors (EAs)
Allows the client to use EAs in their account.
Available for MT5 accounts only.
You can view the reports for the trading account. The following reports are available:
Deposit / Withdrawal - Shows all deposit and withdrawal transactions for the trading account, including credit transactions, bonus payouts, withdrawals and more.
Trade History - Displays a detailed history of all executed trades for the trading account, including entry and exit times, trade size, and profit/loss.
Open Positions - Lists all currently open positions for the trading account, including instrument, size, entry price, and unrealized profit/loss.
Pending Orders - Shows all pending orders for the trading account, including order type, volume, and target price.
The following functions are available for each report:
Date Range Filter – Filter report data by specific dates.
Summation of Data – Click "Total" to view the sum of relevant data.
You can create trading accounts for clients. You have two options:
Click "Create an Account".
Select "Create and Bind to New Client" and choose either "New Trader" or "New IB".
Fill in the new client’s information. The fields are the same as when creating a new client (for more details, refer to: ).
Fill in the trading account information:
Platform – Select the trading account platform you want to create the account on.
Account Type – Choose the trading account type. For more details, refer to:
Click "Confirm" to create the account.
Click "Create an Account".
Select "Bind to Existing Client".
Select the client you want to bind the new trading account to.
Fill in the trading account information:
Platform – Select the trading account platform you want to create the account on.
Account Type – Choose the trading account type. For more details, refer to:
Click "Confirm" to bind the new trading account to the client.
Leverage – Set the account leverage.
Master Password – Grants full trading rights to the account.
Investor Password – Grants view-only rights to the account.
Trading Status – Options:
Enabled – Trading is enabled.
Disabled – Trading is disabled, and the client cannot execute trades.
Send Email Notification or Send Pop-Up Notification – Select if you want the trading account credentials to be the sent to the client upon successful creation. You can select the notification language.
Leverage – Set the account leverage.
Master Password – Grants full trading rights to the account.
Investor Password – Grants view-only rights to the account.
Trading Status – Options:
Enabled – Trading is enabled.
Disabled – Trading is disabled, and the client cannot execute trades.
Send Email Notification or Send Pop-Up Notification – Select if you want the trading account credentials to be the sent to the client upon successful creation. You can select the notification language.
You can use several functions to refine and filter your trading accounts data for better analysis, monitoring, and tracking. These functions include:
Trading accounts from different trading platforms are segregated into separate reports.
You can switch between trading platforms by using the dropdown list and selecting the desired platform.
Filter trading accounts based on specific criteria to narrow down your view.
To view explanations on the different filter criteria, please refer to:
Customize the columns shown in the report by selecting which fields to display or hide.
Click the "..." icon and select "Field Display Settings".
You can export the data into an Excel file for easier analysis.
Click the "..." icon and select "Download".
You can view the total of all trading account data at the bottom of the report by clicking "Total".
The following data is included in the summation:
Below are the available filter options you can use to narrow down your report results:
Configure your filter criteria and click "Search".
Use the "And/Or" option to define how multiple filters combine.
Selecting "And" means all filter conditions must be met.
Selecting "Or" means any one of the filter conditions can be met.
Click "Add Filter Field" to select additional filter criteria.
To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.
Choose the fields you want to display and click "Confirm".
A popup will notify you that the data is being generated. Click "Confirm" to proceed to the Download Center.
You will be redirected to the Download Center. For more details, refer to: Download Center
Click "Download" to save the file.
Balance
Equity
Credit
Free Margin
Equity
Margin
Free Margin
Credit
Create Time
Click on the column header to toggle the sort order:
A down arrow indicates descending order (highest values first).
An up arrow indicates ascending order (lowest values first).
ID
Filter by the trading account ID.
You can enter a minimum and maximum value to set a range of account IDs.
Name
Filter by client name.
You don’t need to enter the full name—partial matches will also be shown.
Leverage
Filter by the leverage of the trading accounts.
You can select more than one leverage.
Currency
Filter by the trading account’s base currency.
You can select more than one currency.
Owner
Filter by account owner using predefined options:
Clients assigned to me
Clients assigned to subordinates
Referrer
Filter by the client’s referrer using:
Is — Select from dropdown (multiple selections allowed) or choose via the Referral Tree view
Is empty — No referrer assigned
Not empty — Referrer exists
Group
Filter based on the trading platform group assigned to the trading account.
Use the dropdown menu to select one or multiple groups.
Balance
Filter based on the balance of the trading account.
Enter minimum and maximum values to define the range.
Equity
Filter based on the equity of the trading account.
Enter minimum and maximum values to define the range.
Free Margin
Filter based on the free margin of the trading account.
Enter minimum and maximum values to define the range.
Credit
Filter based on the credit of the trading account.
Enter minimum and maximum values to define the range.
Create Time
Filter based on the create time of the trading accounts.
Filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
Name in Trading Platform
Filter by name in trading platform.
You don’t need to enter the full name—partial matches will also be shown.
Email in Trading Platform
Filter by email in trading platform.
You don’t need to enter the full name—partial matches will also be shown.
Margin
Filter based on the margin of the trading account.
Enter minimum and maximum values to define the range.
Margin Level
Filter based on the margin level of the trading account.
Enter minimum and maximum values to define the range.
Comment
Filter based on the comment of the trading account.
You can choose “Contains” or “Begins With” and enter the comment text.
Partial matches are supported; a full match is not required.
Agent Account
Filter based on the agent account of the trading account.
Enter the account number.
Partial matches are supported.
Lead Source
Filter based on the lead source of the trading account.
Partial matches are supported.
Send Report
Filter based on whether trading accounts have send reports enabled or disabled.
Select Enabled, Disabled, or Both.
Login Status
Filter based on whether trading accounts have login status enabled or disabled.
Select Enabled, Disabled, or Both.
Trading Status
Filter based on whether trading accounts have trading status enabled or disabled.
Select Enabled, Disabled, or Both.
Allow Password Change
Filter based on whether trading accounts have password change enabled or disabled.
Select Enabled, Disabled, or Both.
System Tags
Filter by predefined system tags: Deposited, Account Opened, Traded, Prop Trading.
For each tag, select Yes or No.
Multiple selection allowed.
Clients with no owner
You can also click "Select Other Owners" and choose from a dropdown with three tabs: Users, Teams, and Roles.
Multiple selections allowed.
All Downlines — Includes every downline of the selected referrer(s)
All Uplines — Includes all uplines
Custom Downline — Set a range starting from 0 or 1 (0 = selected referrer, 1 = direct downline). Maximum downline depth: 100 levels.
You can perform the following actions on a client’s trading account:
Bind Clients
This shows the client that the trading account is bound to.
You can amend this by:
Click the "Edit" icon.
Select the client.
Rebate Customer
This refers to the client who will receive IB commission payouts from trades executed by this trading account (for more details, refer to: ). By default, this field is empty, and IB commission payouts will go to the referral of the account’s owner.
To add a rebate customer:
Click the "Edit" icon.
Select the client.
Deposit
You can deposit funds into the trading account by:
Click "Deposit".
Enter the amount to deposit.
Add a comment if needed.
Withdraw
You can withdraw funds from the trading account by:
Click "Withdraw".
Enter the amount to withdraw.
Add a comment if needed.
Credit
You can credit in or out funds from the trading account by:
Click "Credit".
Select "Credit In" or "Credit Out".
Enter the amount.
Password
You can change the trading account password by:
Click "Password".
Select "Master Password" or "Investor Password".
Enter the new password.
Delete
You can delete the trading account by:
Click "Delete".
A popup notice will warn you that data cannot be restored once deleted.
Click "Confirm" to proceed.
The Trading Accounts tab provides you with a complete overview of all trading accounts associated with your clients. You can view both live and demo accounts, their current status, and perform actions such as creating, binding accounts, configuring trading account settings and more.
Select "Send email notification" or "Send pop-up notification" if you want the client to be notified, and choose the notification language.
Click "Save". Funds will be deposited automatically.
Select "Send email notification" or "Send pop-up notification" if you want the client to be notified, and choose the notification language.
Click "Save". Funds will be withdrawn automatically.
Add a comment if needed.
Select "Send email notification" or "Send pop-up notification" if you want the client to be notified, and choose the notification language.
Click "Save". Funds will be credited in or out automatically.
Confirm the new password.
Select "Send email notification" or "Send pop-up notification" if you want the client to be notified, and choose the notification language. The email will contain the new password.
Click "Save". The password will be updated.
You can perform bulk operations to apply the same action to multiple trading accounts at once. This helps you manage trading accounts more efficiently without needing to repeat steps individually.
To start:
Select the trading accounts you want to perform the operation on.
A list of available bulk operations will appear for selection. You will also see the total number of clients you have selected.
Follow the specific steps for each operation accordingly:
Once you confirm the action, a popup notice will inform you that the batch operation is being processed. Click “Confirm” to proceed.
You will be redirected to the batch operation page. For more details, refer to:
Modify Leverage
This action will change the leverage for the selected trading accounts.
Select the leverage from the dropdown list.
Select "Send email notification" or "Send pop-up notification" to notify clients of the leverage change.
Click “Confirm” to proceed.
Modify Group
This action will change the group assigned to the selected trading accounts.
Select the group from the dropdown list.
Click "Confirm" to proceed.
Modify Account Type
This action will change the account type for the selected trading accounts.
Select the account type from the dropdown list.
Click “Confirm” to proceed.
A confirmation popup will appear—click “Confirm” again to finalize the change.
Deposit
This action will batch deposit funds into the selected trading accounts.
Select the method of batch deposit:
Deposit - Direct batch deposit to selected accounts.
Batch Deposit (Excel) - Batch deposit to accounts via Excel upload.
For Deposit:
Fill in the amount to deposit.
The amount will be in the trading account's base currency.
For Batch Deposit (Excel):
Download the excel template.
Fill in the required fields in the Excel. Ensure the file includes the header row. A maximum of 1,000 records can be imported at a time.
Withdrawal
This action will batch deposit funds into the selected trading accounts.
Select the method of batch withdrawal:
Withdrawal - Direct batch withdrawal from the selected accounts.
Batch Withdrawal (Excel) - Batch withdraw from accounts via Excel upload.
For Withdrawal:
Fill in the amount to withdraw.
The amount will be in the trading account's base currency.
Enter a comment for the withdrawal (optional).
For Batch Withdrawal (Excel):
Download the excel template.
Fill in the required fields in the Excel. Ensure the file includes the header row. A maximum of 1,000 records can be imported at a time.
Upload the completed file.
Credit
This action will batch credit in or out funds into the selected trading accounts.
Select "Credit In" or "Credit Out".
Fill in the amount to credit.
The amount will be in the trading account's base currency.
Modify Login Status
This action will batch amend the login status of the selected trading accounts.
Select "Enable" or "Disable".
Click "Confirm".
Modify Trading Status
This action will batch amend the trading status of the selected trading accounts.
Select "Enable" or "Disable".
Click "Confirm".
Delete
This action will batch delete the selected trading accounts.
A confirmation popup will appear, showing the full list and number of trading accounts selected.
You may deselect any clients you do not wish to delete.
Click “Delete Permanently” to proceed.
Enable One-Time Password
This action will batch enable or disable One-Time Password for the selected trading accounts.
Select "Yes" or "No".
Click "Confirm".
Send Reports
This action will batch enable or disable the sending of trading statements for the selected trading accounts.
Select "Yes" or "No".
Click "Confirm".
Select "Send email notification" or "Send pop-up notification" to notify clients of the deposit.
Click "Confirm".
Upload the completed file.
Select "Send email notification" or "Send pop-up notification" to notify clients of the deposit.
Click "Confirm".
Select "Send email notification" or "Send pop-up notification" to notify clients of the withdrawal.
Click "Confirm".
Select "Send email notification" or "Send pop-up notification" to notify clients of the withdrawal.
Click "Confirm".
Click "Confirm".
Account Type
Refers to the account type of the trading account.
For more details, refer to:
IB Commission Payout
Yes – Trades done from this trading account will be considered for IB commission payouts.
No – Trades done from this trading account will not be considered for IB commission payouts.
Allow CRM Deposit
Yes – You and your clients can deposit funds into the trading account via CRM. By default, this is enabled and the "Deposit" button will be visible.
No – You and your clients cannot deposit funds into the trading account via CRM.
Allow CRM Withdrawal
Yes – You and your clients can withdraw funds from the trading account via CRM. By default, this is enabled and the "Withdraw" button will be visible.
No – You and your clients cannot withdraw funds via CRM.
Allow Transfer
Yes – Clients can transfer funds from or to this trading account via the CRM Client Portal. By default, this is enabled.
No – Clients cannot transfer funds from or to this trading account via CRM. Selecting "No" will hide this account from the "Source Account" and "Target Account" options during fund transfers.
Create Time
Displays the date and time the trading account was created.
Clients will not be able to see the "Deposit" button for the trading account.
When submitting a deposit request, clients will not be able to see the trading account in the "Account" dropdown menu.
Clients will not be able to see the "Withdraw" button for the trading account.
When submitting a withdrawal request, clients will not be able to see the trading account in the "Account" dropdown menu.
