You can view wallet details by clicking the "View" icon.
Within the wallet profile, you’ll have access to all relevant information:
Client - refers to which client the wallet belongs to
Client ID - refers to the client ID of the client that the wallet belongs to
Owner - refers to the owner of the client
Currency - refers to the currency of the wallet
Balance - refers to the balance of the wallet
Allow Deposit - referers to whether you allow deposits into the wallet
Allow Withdrawal - refers to whether you allow withdrawals from the wallet
Allow Transfer - refers to whether you allow transfers to and from the wallet
Deposit / Withdrawal - displays the history of deposit and withdrawal records of the wallet
The Wallet tab provides an overview of all CRM wallets, displaying key information for each wallet.
You can use several functions to refine and filter your wallets data for better analysis, monitoring, and tracking. These functions include:
Filter wallets based on specific criteria to narrow down your view.
To view explanations on the different filter criteria, please refer to:
Customize the columns shown in the report by selecting which fields to display or hide.
Click the "..." icon.
You can view the total of all trading account data at the bottom of the report by clicking "Total".
The total balance in their respective currency will be displayed.
You can sort the wallet report by "Total Balance".
Click "Total Balance" to toggle the sort order.
A down arrow indicates descending order (highest balance first).
Below are the available filter options you can use to narrow down your report results:
Configure your filter criteria and click "Search".
Use the "And/Or" option to define how multiple filters combine.
Selecting "And" means all filter conditions must be met.
Selecting "Or" means any one of the filter conditions can be met.
Click "Add Filter Field" to select additional filter criteria.
To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.
Select "Field Display Settings".
Choose the fields you want to display and click "Confirm".
Select "Download".
A popup will notify you that the data is being generated. Click "Confirm" to proceed to the Download Center.
You will be redirected to the Download Center. For more details, refer to: Download Center
Click "Download" to save the file.
An up arrow indicates ascending order (lowest balance first).
Wallet ID
Filter by the wallet ID of the wallets.
You don’t need to enter the full name—partial matches will also be shown.
Client ID
Filter by the client ID of clients.
You don’t need to enter the full name—partial matches will also be shown.
Name
Filter by client name.
You don’t need to enter the full name—partial matches will also be shown.
Filter based on the email address of clients.
You don’t need to enter the full name—partial matches will also be shown.
Owner
Filter by account owner using predefined options:
Clients assigned to me
Clients assigned to subordinates
Referrer
Filter by the client’s referrer using:
Is — Select from dropdown (multiple selections allowed) or choose via the Referral Tree view
Is empty — No referrer assigned
Not empty — Referrer exists
Currency
Filter by the wallet's currency.
You can select more than one currency.
Total Balance
Filter based on the total balance of the wallet.
Enter minimum and maximum values to define the range.
You can deposit or withdraw funds from the client's wallet.
You can configure deposit, withdrawal, and transfer permissions. Enable or restrict actions to suit operational needs, enhancing both security and compliance.
To do so, follow these steps:
You can filter the date range and view the wallet's deposit and withdrawal history.
Clients with no owner
You can also click "Select Other Owners" and choose from a dropdown with three tabs: Users, Teams, and Roles.
Multiple selections allowed.
All Downlines — Includes every downline of the selected referrer(s)
All Uplines — Includes all uplines
Custom Downline — Set a range starting from 0 or 1 (0 = selected referrer, 1 = direct downline). Maximum downline depth: 100 levels.
You can configure permissions for deposits, withdrawals, and transfers. By default, all functions are enabled.
To disable any function, simply select "No" via the dropdown list.
Deposit
Click "Deposit".
Enter the deposit amount.
Key in your comment (optional).
Select "Send email notification" or "Send pop-up notification" if you want the client to be notified. You can select the email language too.
Click "Save".
Withdraw
Click "Withdraw".
Enter the withdrawal amount.
Key in your comment (optional).
Select "Send email notification" or "Send pop-up notification" if you want the client to be notified. You can select the email language too.
Click "Save".
Back Office - CRM Wallet
The "Deposit" button will no longer be visible for that wallet.
Back Office - Client Details Page
Clicking "Modify Balance" for the CRM wallet will show the "Currency" field, but no options will appear, preventing deposits.
Back Office - Creation of Deposit Request
When creating a Deposit request for the client, "Wallet" will not appear as an available account to deposit funds into.
Client Portal - Submitting Deposit Request
When submitting a Deposit request, "Wallet" will not appear as an available account to deposit funds into.
Back Office - CRM Wallet
The "Withdraw" button will no longer be visible for that wallet.
Back Office - Client Details Page
Clicking "Modify Balance" for the CRM wallet will show the "Currency" field, but no options will appear, preventing withdrawals.
Back Office - Creation of Withdrawal Request
When creating a Withdrawal request for the client, "Wallet" will not appear as an available account to withdraw funds from.
Client Portal - Submitting Withdrawal Request
When submitting a Withdrawal request, "Wallet" will not appear as an available account to withdraw funds from.
Back Office - Creation of Internal Transfer Request
When creating an Internal Transfer request for the client, "Wallet" will not appear as an available account for both Source Account and Target Account.
Back Office - Creation of Third Party Transfer Request
When creating a Third Party Transfer request for the client, "Wallet" will not appear as an available account for the Source Account.
When creating a Third Party Transfer request from a client to a client with disabled transfer permissions for their wallet, "Wallet" will not appear as an available account for the Target Account.
Client Portal - Submitting Internal Transfer Request
When submitting an Internal Transfer request, "Wallet" will not appear as an available account for both Source Account and Target Account.
Client Portal - Submitting Third Party Transfer Request
When submitting a Third Party Transfer request, "Wallet" will not appear as an available account for Source Account.
When a client submits a Third Party Transfer request to a client with disabled transfer permissions for their wallet, they will still be able to enter the wallet ID.
However, upon submitting the request, a popup error will appear, stating that transfers to the target wallet are not allowed.
