Brokers can review all client requests by clicking the "Review" button.

1) Approving or Rejecting Requests

For each request type, brokers can choose to either "Approve" or "Reject" the request.

2) Logs

There are 2 types of logs:

1. System generated logs - these logs are created automatically by the system and cannot be edited or deleted.

2. Manually generated logs - these logs are created by the broker and can be edited or deleted.

Brokers can manually add in logs for all requests by following the steps below:

1. By default, the logs will show the creator of the request.

   • If the request was submitted by the client, you will see "User created the request".

   • If the request was submitted by a Backoffice user, you will see the name of the Backoffice user.

2. Click the "Log" icon to add your comments.

3) Editing Request Details

1. Brokers can amend the details of the request before approving them. This function is not available for:

   • Update Leverage

   • Transfer

   • Reset Password

   • New Bank Card

2. Different details can be amended for different request types:

1. Brokers have the ability to set up multi-level approvals for different request types. This feature enables brokers to ensure that requests are reviewed and approved by multiple parties, providing an added layer of oversight and accountability. (For more details, please refer to this section for more details: Multi-Level Approval)

2. When multi-level approvals are set up for requests, brokers will be able to view the approval process and the status of each stage. This feature enables brokers to monitor the progress of requests and determine which parties have approved or are pending approval.

At any point of the review process, broker can choose to reset the approval process. This might be due to a change of request details or information or any other circumstances:

1. Click onto the "Reset" icon. This icon will only be shown for requests under review. You will not be able to reset requests that have been approved or rejected.
2. A popup notice will display to inform you that resetting the process would mean that the request process will start again from the first level of approver. Click "Confirm" to proceed.
3. Once you confirm, a log will be automatically generated to indicate that a reset has been done.
4. The approval process and review process will revert back to the start.

1. The "Approval" tab provides brokers with a centralized location to manage, review, approve or reject client requests.

2. Brokers can navigate between the different requests types via the dropdown link. The request types available are:

   • Open Account - refers to client's request to open a new trading account

   • Update Leverage - refers to client's request to change leverage for their trading account

   • Deposit - refers to client's request to deposit funds

   • Withdrawal - refers to client's request to withdraw funds

   • Transfer - refers to client's request to transfer funds

   • KYC - refers to client's submission of KYC form

   • Upgrade to IB - refers to client's request to upgrade from Trader to IB

   • IB Registration - refers to client's request to register an IB account on the CRM

   • Reset Password - refers to client's request to reset the password of their trading account

   • Trader Registration - refers to client's request to register a Trader account on the CRM

   • New Bank Card - refers to client's request to create a new bank card

3. The number displayed on the side of the request type indicates the number of pending requests to be reviewed by the broker.

4. Requests are also categorized into the following:

   • My To Do - this refers to requests pending review by you. By default, the approval list will show "My To Do".

   • All - this refers to all requests, including those that have been reviewed and those assigned to others.

Brokers can perform multiple functions to refine or filter the approval requests data for better analysis, monitoring and tracking. The functions include:

Brokers have the ability to create new requests on behalf of their clients. This function is not available for the following request types:

1. Transfer

2. Upgrade to IB

3. IB Registration

4. Reset Password

5. Trader Registration

6. New Bank Card

To create new requests for your clients, follow the steps below:

1. Select the request type via the drop down list.

2. Click "Create".
3. Fill in the respective fields for each request type:

You can use SumSub to authenticate client documents via the CRM (please refer to this section for more details: ).

For New Clients

You will be able to verify the documents when clients submit the following requests:

1. KYC

2. Trader Registration - if KYC is required upon registration (please refer to this section for more details: ).

For Existing Clients

When brokers are reviewing deposit or withdrawal requests, they will be able to see the following:

• SumSub Verification Results

• Document Verification