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You can review all client requests by clicking the "Review" button.
For each request type, you can choose to either "Approve" or "Reject" the request.
When approving a request, you can choose to notify the client by selecting "Send email notification" and/or "Send pop-up notification". You can also select the notification language.
Special case – Deposits: You can enter a comment before approving the request, if required.
When rejecting a request, you can provide a rejection reason for the client and choose to send a notification via email and/or pop-up.
There are two types of logs:
System-generated logs – created automatically by the system and cannot be edited or deleted.
Manually generated logs – created by you and can be edited or deleted.
To create a manual log:
By default, the logs will show the creator of the request.
If submitted by the client, you will see
To delete a manual log:
Click the "Delete" icon.
A pop-up confirmation will appear. Click "Confirm"
You can amend the details of a request before approving it.
You can amend all request types except for the following:
Update Leverage
If submitted by a Backoffice user, you will see the user’s name.
Click the "Log" icon to add your comment.
Fill in your comment and attach any relevant files using the "Attach" icon.
Click "Confirm" to save the comment.
The log will be displayed.
Click "Save".
Reset Password
New Withdrawal Information
Trading Competition
Different details can be amended for different request types:
Open Account
Click the "Edit" icon.
Amend the respective fields.
Deposit
Click the "Edit" icon.
You can only amend the "Payment Amount".
For online payment methods (e.g. Match2Pay), you can:
Withdrawal
Click the "Edit" icon.
You can only amend the "Trading Amount".
KYC
Click the "Edit" icon.
Amend the respective fields and click the "Save" icon.
Upgrade to IB
Click the "Edit" icon.
Amend the respective fields.
Approve or reject the request.
IB Registration
For IB registration, you can amend the following:
Request Details
Click the "Edit" icon.
Trader Registration
This is applicable only if your registration process is a multi-step process. Please refer to this section for more details:
You will be able to view the details of each step of the registration process.
Click on the "Edit" icon.
Prop Trading Participation
You can only amend Prop Trading Participation requests if the participation fee was made via online payment methods (e.g., Stripe).
Click the "Edit" icon.
Amend the payment status.
Prop Trading Live Step
You can amend the trading account details for the live stage.
Click the "Edit" icon.
Make the necessary changes.
Prop Paid Retry
You can only amend Prop Paid Retry requests if the participation fee was made via online payment methods (e.g., Stripe).
Click the "Edit" icon.
Amend the payment status.
Refresh the "Payment Status" by clicking the "Refresh" button; or
Edit the "Payment Status" by clicking the "Edit" button.
Click the "Save" icon.
A log of the changes made will be recorded down automatically.
Approve or reject the request.
Click "Save" to update the "Payment Status".
Click the "Save" icon.
A log of the changes made will be recorded down automatically.
Approve or reject the request.
Amend the respective fields and click the "Save" icon.
Rebate Details
This allows you to immediately configure the rebate account for the IB during registration.
Click the "Edit" icon.
Select the preferred option, fill in the respective details and click "Save".
Approve or reject the request.
Amend the respective fields and click "Save".
Approve or reject the request.
Click "Save".
If the payment status is "Pending", click the "Refresh" icon to update the status.
Approve or reject the request.
Click the "Save" icon.
Approve or reject the request.
Click "Save".
Approve or reject the request.
You have the ability to create new requests on behalf of your clients. This function is available only for the following request types:
Open Account
Update Leverage
Deposit
Withdrawal
Transfer
KYC
To create a new request for a client:
Select the request type from the dropdown list.
Click "Create".
For request types that cannot be created by you, the "Create" button will not be displayed.
You can use Sumsub to authenticate client documents directly within the CRM. For more details, refer to:
You can perform document verification when clients submit the following requests:
KYC
Trader Registration - if KYC is required upon registration (please refer to this section for more details: )
Fill in the required fields for the selected request type. For more details refer to: 3. Required Fields
Once all fields are completed, click "Submit" and the request will be added for review.
Open Account
Select the "Client" you're creating the request for.
Select the "Trading Platform".
Select the "Leverage".
Update Leverage
Select the "Client" you're creating the request for.
Select the "Trading Account".
Select the "Leverage".
Deposit
Select the "Client" you're creating the request for.
Select the "Account" to deposit funds into.
Select the "Payment Method".
Withdrawal
Select the "Client" you're creating the request for.
Select the "Account" to withdraw funds from.
Select the "Withdrawal Method".
Transfer
Select "Internal Transfer" or "Third Party Transfer".
Fill in the respective details.
Click "Submit".
KYC
Select the "Client" you're creating the request for.
Click "Proceed to KYC".
You will be redirected to the KYC page.
You will see the previous KYC request status.
For clients who have previously submitted a KYC request, the previously entered data will be shown.
Update Leverage – client request to change leverage for a trading account
Deposit – client request to deposit funds
Withdrawal – client request to withdraw funds
Transfer – client request to transfer funds
KYC – client submission of KYC documents
Upgrade to IB – client request to upgrade from Trader to IB
IB Registration – client request to register an IB account on the CRM
Reset Password – client request to reset trading account password
Trader Registration – client request to register a Trader account on the CRM
New Withdrawal Information – client request to create new withdrawal details
Trading Competition – client request to join a trading competition
Prop Trading Participation – client request to join a prop trading challenge
Prop Trading Live Step – client request to proceed to the live stage of a prop trading challenge
Prop Paid Retry – client request to retry a prop trading challenge stage
The total number of pending requests is displayed on the Approvals module menu, allowing you to see all pending requests at a glance.
Similarly, in the dropdown menu for different request types, the number of pending requests for each type is also shown.
Requests are also categorized as:
My To-Do – requests pending your review (default view)
All – all requests, including those assigned to others or already reviewed
This interface allows you to quickly navigate between request types and review the requests that require your attention.
Deposit
Withdrawal
Search for requests by Name or Email Address.
Customize the columns shown in the report by selecting which fields to display or hide.
Click the "..." icon and select "Field Display Settings".
Choose the fields you want to display and click "Confirm".
This function is not available for "Reset Password" and "New Withdrawal Information" requests.
Filter the report based on specific criteria to narrow down your view.
To view explanations on the different filter criteria, please refer to: 2. Filter Criteria
Click the "Filter" icon.
Configure your filter criteria and click "Search".
Use the "And/Or" option to define how multiple filters combine.
Selecting "And" means all filter conditions must be met.
Selecting "Or" means any one of the filter conditions can be met.
Click "Add Filter Field" to select additional filter criteria.
To clear filters, click the "Reset" to clear all, or use the individual "Reset" icon next to each filter set to clear specific filters.
This function is not available for "Reset Password" and "New Withdrawal Information" requests.
You can export the data into an Excel file for easier analysis.
Click the "..." icon and select "Download".
A popup will notify you that the data is being generated. Click "Confirm" to proceed to the Download Center.
You will be redirected to the Download Center. For more details, refer to:
Click "Download" to save the file.
This function is not available for "Reset Password" and "New Withdrawal Information" requests.
You can sort each approval report by its available criteria. The sorting fields may vary depending on the type of approval report you are viewing.
The columns that support sorting will display arrow icons beside their headers.
Click on the column header to toggle the sort order:
A down arrow indicates descending order (highest values first).
An up arrow indicates ascending order (lowest values first).
This function is not available for "Reset Password" and "New Withdrawal Information" requests.
Below are the filter options you can use to narrow down your report results. The available filters may vary depending on the type of approval report.
Fill in the "Country" and "File Type".
Click "Verify".
Clicking "Sumsub Verification Results" will display Sumsub's verification ID and timestamp of submission.
Clicking the Sumsub ID will open the verification details in a new tab.
Once verification is complete, you can proceed to approve or reject the request.
You will be able to view the total Withdrawal Amount and Net Withdrawal Amount in the respective currencies.
Transfer
You will be able to view the total Amount to Target Account and Amount from Source Account in the respective currencies.
Request ID
Filter by the request ID.
Partial matches are supported.
Client ID
Filter by the client’s unique ID.
Partial matches are supported.
Profile ID
Filter by the profile ID.
Partial matches are supported.
This applies to the following approval reports only:
KYC
Name
Filter by client name.
Partial matches are supported.
For Trader Registration Requests, you can filter results by the name submitted during the registration process.
Identity / Passport No.
Filter by the identity / passport no. of the client.
Partial matches are supported.
This applies to the following approval reports only:
KYC
Client Type
Filter based on client type, with options to select either IB, Trader, or both.
Filter by client email address.
Partial matches are supported.
For Trader Registration Requests, you can filter results by the email submitted during the registration process.
Phone Number
Filter by country code, phone number, or both.
Neither is mandatory— you can search using just the country code or just part of the phone number.
Partial matches are supported.
For Trader Registration Requests, you can filter results by the phone number submitted during the registration process.
Server Name
Filter by the trading platform server.
Multiple selection allowed.
This applies to the following approval reports only:
Open Account
Update Leverage
Platform, Source Platform or Target Platform
Filter by the platform.
This includes trading platform servers and CRM wallet.
Multiple selection allowed.
This applies to the following approval reports only:
Deposit
Withdrawal
Transfer (Source Platform & Target Platform)
Trading Accounts
Filter by trading accounts.
Fill in the trading account number.
Partial matches are not supported.
This applies to the following approval reports only:
Update Leverage
Deposit
Withdrawal
Owner
Filter by account owner using predefined options:
Clients assigned to me
Clients assigned to subordinates
Clients with no owner
You can also click "Select Other Owners" and select from a dropdown with three tabs: Users, Teams, and Roles.
Multiple selections allowed.
For Trader Registration Requests, you can filter results by the owner automatically assigned during the registration process.
Registered Referral Code
Filter by referral code used during registration.
Full or partial matches supported.
This applies to the following approval reports only:
Trader Registration
Source Account or Target Account
Filter based on the source or target account.
Partial matches are not supported.
This applies to the following approval reports only:
Transfer
Amount from Source Account or Amount to Target Account
Filter based on the amount from source account or amount to target account.
Fill in the minimum and maximum amount.
This applies to the following approval reports only:
Transfer
Account Type
Filter by account types.
Multiple selection allowed.
For more details, refer to: Client Portal - Open Account Settings
This applies to the following approval reports only:
Open Account
Leverage
Filter by the leverage of the trading accounts.
Multiple selections allowed.
This applies to the following approval reports only:
Open Account
Referrer
Filter by the client’s referrer using:
Is — Select from dropdown (multiple selections allowed) or choose via the Referral Tree view
Is empty — No referrer assigned
Not empty — Referrer exists
Additional options when selecting referrers:
All Downlines — Includes every downline of the selected referrer(s)
All Uplines — Includes all uplines
Custom Downline — Set a range starting from 0 or 1 (0 = selected referrer, 1 = direct downline). Maximum downline depth: 100 levels.
Competition Account
Filter by the competition account.
Select the Trading Platform via the dropdown menu.
Fill in the trading account ID.
Partial matches are not supported.
This applies to the following approval reports only:
Trading Competition
Fee Type
Filter by the fee type used for trading competitions.
Select from: Free, Direct Deposit, Deduct from Wallet, Deduct from Trading Account
Multiple selections allowed.
This applies to the following approval reports only:
Trading Competition
Approval Process
Filter by the approval process of the request.
Approval Node: Select a node (1–10) to indicate the step in the multi-level approval process.
Approval Status: After selecting the node, choose the status from the dropdown menu (Approved, Rejected, or Pending).
Payment or Withdrawal Method
Filter by the payment or withdrawal method.
Multiple selections allowed.
This applies to the following approval reports only:
Deposit
Withdrawal
Group
Filter based on the trading platform group assigned to the trading account.
Multiple selection allowed.
This applies to the following approval reports only:
Open Account
Trading Amount
Filter based on the trading amount.
Fill in the minimum and maximum amount.
This applies to the following approval reports only:
Deposit
Payment or Withdrawal Amount
Filter based on the payment or withdrawal amount.
Fill in the minimum and maximum amount.
This applies to the following approval reports only:
Deposit
Withdrawal
Net Withdrawal Amount
Filter based on the net withdrawal amount.
Fill in the minimum and maximum amount.
This applies to the following approval reports only:
Withdrawal
Request Time / Submission Time
Filter based on the request / submission time.
You can filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
Status
Filter based on the request status.
Select from: Pending, Approved, Rejected, Cancelled
For KYC, IB Registration & Upgrade to IB requests, the status to select from are: Pending, Rejected, Approved, Obsolete
Multiple selections allowed.
Payment Status
Filter based on the payment status.
Select from: Success, Failed, Pending, Cancelled
Multiple selections allowed.
This applies to the following approval reports only:
Deposit
Commented By
Filter results based on the user(s) who have added comments in the request logs.
Select one or more users from the dropdown menu.
Multiple selections allowed.
Approval Method
Filter by the approval method: Automatic Approval or Manual Approval.
Multiple selections allowed.
Reviewer
Filter by the reviewer of the request.
Select one or more users from the dropdown menu.
Multiple selections allowed.
Challenge Name
Filter by the challenge name.
Select the challenge name from the dropdown menu.
Multiple selections are not allowed.
This applies to the following approval reports only:
Prop Trading Participation
Prop Trading Live Step
Prop Paid Retry
Current Step
Filter by the current step of the prop challenge.
Fill in the number of the current step.
Partial match is not supported.
This applies to the following approval reports only:
Prop Trading Live Step
Prop Paid Retry
Review Time
Filter based on the review time.
You can filter based on preset time ranges: Today, Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, Last 7 Days, Last 14 Days—or choose a custom date range.
CRM Order ID
Filter by CRM Order ID.
Partial matches are not supported.
This applies to the following approval reports only:
Deposit
Converted Amount
Filter based on the converted amount.
Fill in the minimum and maximum amount.
This applies to the following approval reports only:
Deposit
Fee
Filter based on the fee amount.
Fill in the minimum and maximum amount.
This applies to the following approval reports only:
Deposit
Payment Order ID
Filter by CRM Order ID.
Partial matches are not supported.
This applies to the following approval reports only:
Deposit
Source
Filter based on source.
Partial matches are supported.
This applies to the following approval reports only:
IB Registration
Trader Registration
Comments
Filter results based on the comments added in the request logs.
Partial matches are supported.
Deposit or Withdrawal Fields
Filter by the deposit or withdrawal fields configured by you.
For deposit fields, please refer to: Payment Method Settings
For withdrawal fields, please refer to: Withdrawal Method Settings
Partial matches are supported.
This applies to the following approval reports only:
Deposit
Withdrawal
Click "Submit".
Click "Submit".
Fill in the "Payment Currency", "Payment Amount" and any other deposit fields required. Please refer to this section for more details: Payment Method Settings
Click "Submit".
Fill in the "Withdrawal Currency", "Withdrawal Amount" and any other withdrawal fields required. Please refer to this section for more details: Withdrawal Method Settings
Click "Submit".
Select the relevant "KYC Forms". For more details, refer to: Creating New KYC Form
Fill in the details and click "Submit".
You have the ability to set up multi-level approvals for different request types. This feature ensures that requests are reviewed and approved by multiple parties, providing an added layer of oversight and accountability. (For more details, refer to: Multi-Level Approval)
When multi-level approvals are configured, you can view the approval process and track the status of each stage. Requests will initially appear under the My-To-Do list of the first-level approver.
First Level of Approver
You will be able to see:
Approval Process – shows the current stage of the approval process where the request is pending.
Subsequent Levels of Approver
Subsequent approvers will only see the request under their My-To-Do list after the previous level has approved it.
You will then see:
At any point during the review process, you can choose to reset the approval process—this may be necessary due to changes in request details or other circumstances.
Click the "Reset" icon. This option is only available for requests that are currently under review. Requests that have been approved or rejected cannot be reset.
A popup notice will inform you that resetting will restart the approval process from the first-level approver. Click "
Once the first-level approver has completed their review, the Approval Process and Review Process will be updated accordingly.
Approval Process: e.g., “Approved at Node 1”
Status: “Pending”
Review Process: shows which party the review is currently pending with
If you do not have approval permissions, you will not be able to approve or reject the request.
When you approve the request, the Status, Approval Process, and Review Process will be updated automatically.
Once confirmed, a log will automatically record the reset. The Approval Process and Review Process will revert to the beginning.
The Approval tab allows you to manage, review, approve, or reject client requests in a centralized location. It provides a single interface where you can access all types of client requests, streamline request handling, and ensure that actions are performed efficiently and accurately.
