# Multi-Level Approval

1. You have the ability to set up **multi-level approvals** for different request types. This feature ensures that requests are reviewed and approved by multiple parties, providing an added layer of oversight and accountability. (For more details, refer to: [multi-level-approval](../17.-settings/back-office-portal-approval-settings/multi-level-approval "mention"))
2.  When multi-level approvals are configured, you can view the approval process and track the status of each stage. Requests will initially appear under the **My-To-Do** list of the first-level approver.\


    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FRM8aBdrLshleqJwpRkMt%2Fimage.png?alt=media&#x26;token=3fd414c8-e064-477e-a684-b032f9bed2eb" alt=""><figcaption></figcaption></figure>
3. **First Level of Approver**
   1. You will be able to see:
      *   **Approval Process** – shows the current stage of the approval process where the request is pending.\


          <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FC998gfQyYGyHDgxxXdXv%2Fimage.png?alt=media&#x26;token=f7665cef-627c-4708-95c9-bdf3f3b942d1" alt=""><figcaption></figcaption></figure>
      *   **Review Process** – shows the parties involved in the review process for this request.\


          <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FwgBETrmCVP9IbxcIUnnO%2Fimage.png?alt=media&#x26;token=5b59149b-6b77-4987-b5fb-1a6d1c86a90c" alt=""><figcaption></figcaption></figure>
   2. Once the first-level approver has completed their review, the **Approval Process** and **Review Process** will be updated accordingly.
4. **Subsequent Levels of Approver**
   1. Subsequent approvers will only see the request under their **My-To-Do** list after the previous level has approved it.&#x20;
   2. You will then see:
      * **Approval Process:** e.g., “Approved at Node 1”
      *   **Status:** “Pending”\


          <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FfJY5QF3aPNVniYKj98Yy%2Fimage.png?alt=media&#x26;token=4fdaba09-6cfd-477e-8c9d-9deff56a9ee2" alt=""><figcaption></figcaption></figure>
      * **Review Process:** shows which party the review is currently pending with
      *   If you do not have approval permissions, you will not be able to approve or reject the request.\


          <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2F3CHBDGQdTXDtydifXLSi%2Fimage.png?alt=media&#x26;token=513fc664-adfb-453d-9ec9-e312475a7738" alt=""><figcaption></figcaption></figure>
   3.  When you approve the request, the **Status**, **Approval Process**, and **Review Process** will be updated automatically.\


       <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FUiTH45ljD9tPSbBQcv1p%2Fimage.png?alt=media&#x26;token=d13e05f9-69f3-4a8e-a520-308e8bd3ebdf" alt=""><figcaption></figcaption></figure>
5. At any point during the review process, you can choose to **reset** the approval process—this may be necessary due to changes in request details or other circumstances.
   1.  Click the "**Reset**" icon. This option is only available for requests that are currently under review. Requests that have been approved or rejected cannot be reset.\


       <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FGLYoTTmgwvIFXYlFcsAy%2Fimage.png?alt=media&#x26;token=ad040d7d-7e42-4c60-bcb7-3313c1943ef9" alt=""><figcaption></figcaption></figure>
   2. A popup notice will inform you that resetting will restart the approval process from the first-level approver. Click "**Confirm**" to proceed.\
      \
      ![](https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FwvAZaZmQJQQ7BNWvkkvC%2Fimage.png?alt=media\&token=54d2b627-7aa7-4d7e-8751-f45f63eb0df3)\

   3.  Once confirmed, a log will automatically record the reset. The Approval Process and Review Process will revert to the beginning.\


       <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FGFo22G8T6LKZbNyzmMvh%2Fimage.png?alt=media&#x26;token=a51718a0-3e8f-4598-a4f0-391cff946036" alt=""><figcaption></figcaption></figure>
