# Tickets

1. This tab shows all support tickets raised by your clients.
2. This tab is only visible if the **Ticket function** is installed via CRM Marketplace. For more details, refer to: [crm-marketplace](https://reference-guide.gitbook.io/crm-back-office-user-guide-full/crm-back-office-user-guide-full-cn/18.-other-functionalities/crm-marketplace "mention")
3. Tickets are categorised as:
   1. **Unresolved**
   2. **Resolved**
4. By default, unresolved tickets are shown first.
5. Resolved tickets appear below, sorted in reverse chronological order and grouped by month
6. Each ticket includes:

   1. Ticket Title
   2. Status
   3. Assigned Party
   4. Date & Time of Submission

   <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FBtUu3QLNvWEdqi3X7DVz%2Fimage.png?alt=media&#x26;token=0b245522-955c-4d3f-8438-ee168a224cf9" alt=""><figcaption></figcaption></figure>
7. To view ticket details:
   1. Click the **"View Details"** icon. <br>

      <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FUlfpRZMdnIWrtOelKFtB%2Fimage.png?alt=media&#x26;token=b39b8a50-5004-43b1-8c52-be8821039765" alt=""><figcaption></figcaption></figure>
   2. This will redirect you to the ticket page.<br>

      <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2Fx9tUNWfMo401BmQJHXcG%2Fimage.png?alt=media&#x26;token=983e217a-9617-4608-a1f2-dfb8be1dc83f" alt=""><figcaption></figcaption></figure>
   3. Note: You must have the **“Read Tickets” permissions** to access ticket content. For more details, refer to: [role-management](https://reference-guide.gitbook.io/crm-back-office-user-guide-full/crm-back-office-user-guide-full-cn/17.-settings/back-office-portal-user-settings/role-management "mention")
   4. If not, a pop-up message will inform you accordingly.<br>

      <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FSFCmRIx0frNYZvRIp1Ie%2Fimage.png?alt=media&#x26;token=679acece-5a7a-4be0-a8d3-f48cceac9a13" alt=""><figcaption></figcaption></figure>
