# Requests

1. This tab shows all the requests that have been submitted by your clients.
2. Requests are grouped by **type** and arranged in **reverse chronological order** (i.e. newest requests appear at the top).
3. You can expand each request type to view submitted items and their details, including:

   1. Request ID
   2. Status
   3. Request Time

   <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FfZxLBwtGTOenVHSKFoXm%2Fimage.png?alt=media&#x26;token=7a36f802-ff3e-43a6-9aad-01e70a89d3be" alt=""><figcaption></figcaption></figure>
4. To view full details:
   1. Click the **“Expand”** button.<br>

      <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2F7Nis6rk0XV9DvxWIcx96%2Fimage.png?alt=media&#x26;token=f53f558d-cabd-411b-9365-1d3d2876e89a" alt=""><figcaption></figcaption></figure>
   2. You will be redirected to the request page. \
      \
      ![](https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FNAzmuUPmFzckhvUV1xRl%2Fimage.png?alt=media\&token=411f61bb-5a64-41cf-a108-cc342ad853c6)<br>
   3. Note: You must have the relevant **“Approve/Reject” permissions** to view request details. For more details, refer to: [role-management](https://reference-guide.gitbook.io/crm-back-office-user-guide-full/crm-back-office-user-guide-full-cn/17.-settings/back-office-portal-user-settings/role-management "mention")
   4. If you do not, a pop-up message will inform you of insufficient permissions.<br>

      <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FDVKE7Nm3OwObNLl2L8Or%2Fimage.png?alt=media&#x26;token=19f8f5a6-5d9c-4430-96d5-0cd378b34e22" alt=""><figcaption></figcaption></figure>
5. By default, each request type will display up to **5 items**.
6. Click **“Load More”** to view additional requests if available.<br>

   <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FToqpHCvniY0xR6awgGmE%2Fimage.png?alt=media&#x26;token=ce16ac8b-ffce-4dd4-a82d-9d03a3cd4b5b" alt=""><figcaption></figcaption></figure>
