# Suspend Clients

You can suspend a client’s CRM account to prevent them from logging in, while still retaining their information in the system. This is useful for temporary deactivation without deleting data.

To suspend a client, follow the steps below:

{% stepper %}
{% step %}
#### Suspend via Clients Page

1. Navigate to the **"Clients"** tab.
2.  Locate the client you wish to suspend and click the **"Suspend"** icon.\


    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FGAADs9RIw5Z4XDlto5g8%2Fimage.png?alt=media&#x26;token=ac071dbe-4c34-44f2-81ea-743c00cdb668" alt=""><figcaption></figcaption></figure>
3. A confirmation popup will appear. Click **"Suspend"** to proceed.\
   \
   ![](https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2F8PM7jtx0ZgAAZeIB59rm%2Fimage.png?alt=media\&token=7403ff54-c3ed-4bc1-b320-4c7b22a1a154)\

{% endstep %}

{% step %}
#### Suspend via Client Details Page

1.  Locate the client you want to suspend and click the **"View"** icon.\


    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FPen3ZcNS97nbtGEGmjiC%2Fimage.png?alt=media&#x26;token=9b4dc15d-afa4-4091-8537-fecc2a431ed3" alt=""><figcaption></figcaption></figure>
2. Click **"Actions"** and select **"Suspend"**.\
   \
   ![](https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2F4C71IzRxFUmrKr3JsI1P%2Fimage.png?alt=media\&token=1e2e4502-4e52-4f95-8add-3850b4854ab5)\

3. A confirmation popup will appear. Click **"Suspend"** to finalize.\
   \
   ![](https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FuEFAIfhFQ8m7YISQoTYy%2Fimage.png?alt=media\&token=621a0d34-5bac-4a8b-b7ef-58ba5d14fe1d)\

{% endstep %}

{% step %}
#### After Suspension

1. Once suspended, the client will **not be able to log in** to their CRM account.
2. If they attempt to log in, they will see an error message:\
   &#xNAN;**"Account suspended"**\
   \
   ![](https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FxMBeiYotgWHkPrix5lkd%2Fimage.png?alt=media\&token=66bf13cf-627a-4bd8-b82f-bd19e7afdd7f)\

{% endstep %}

{% step %}
#### Unsuspend Account

To unsuspend a client’s account, simply follow the **same steps** as suspending—either from the Clients page or Client Details page—and click the **Unsuspend** option when available.
{% endstep %}
{% endstepper %}
