# Assigning Tickets

1. Tickets can be assigned to the appropriate personnel to handle client requests.&#x20;
2. Each ticket can only be assigned to one person.&#x20;
3. By default, when a user replies to a ticket, they are automatically assigned as the handler.
4. If you need to manually set or change the handler, simply click on the drop-down list and select the desired user from the available options.<br>

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