# Client KYC Process with ShuftiPro

Once you have configured the ShuftiPro settings, your clients will go through the following KYC process:

{% stepper %}
{% step %}

#### Access the KYC Form

1. Login to the CRM Client Portal.
2. Navigate to My Profile > User Information.
3. Select the KYC form most relevant to their profile.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252Fz4v72P0yzFwfLLv7Ld4H%252Fimage.png%3Falt%3Dmedia%26token%3Dc9067263-435d-44dd-8c7f-528f6966d3c9&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=297d44d&#x26;sv=2" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

#### Completing the KYC Form - OCR

1. If OCR is enabled, it is strongly recommended to place the identity document upload field at the beginning of the form. This ensures that once the document is uploaded, details are automatically extracted and populated into the form using OCR, reducing manual input.
2. Once the identity document is uploaded, clients will see a message indicating that document verification is in progress.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FNecvdu0T6tpazXQjzGQW%252Fimage.png%3Falt%3Dmedia%26token%3D35b8492d-8802-4e77-b288-bc6ecf906df2&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=75719f86&#x26;sv=2" alt=""><figcaption></figcaption></figure>
3. Upon completion, extracted data will appear in the relevant fields.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FFCwngPliOovS6PW6VmcT%252Fimage.png%3Falt%3Dmedia%26token%3D71546c73-f2e7-4f7c-a97d-5f87daeec430&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=266c22a0&#x26;sv=2" alt=""><figcaption></figcaption></figure>
4. If document verification and OCR fail, an error message will be displayed. However, the client can still proceed by manually entering their details into the form.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FQzCpRv1kJbONoWMW3tMI%252Fimage.png%3Falt%3Dmedia%26token%3D19d13696-4652-43ac-a0f1-3b44022d84d2&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=cfd3a4ba&#x26;sv=2" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

#### Completing the KYC Form - Facial Biometric

1. When submitting a photo for facial biometric verification, a popup will appear showing that the facial verification process is underway.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FX7DzJ9hvhecTm4MEhAnO%252Fimage.png%3Falt%3Dmedia%26token%3D1ecdb363-efdc-4ff7-aca4-ca248f5f85fc&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=ceb4ac09&#x26;sv=2" alt=""><figcaption></figcaption></figure>
2. If the facial image is unclear or not accepted, an error message will appear stating: *"Face could not be detected. Please upload a clear image of your face."* Clients may still proceed to submit the form even if this verification fails.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FAdvx9judIdxsVWxwjY3F%252Fimage.png%3Falt%3Dmedia%26token%3D09297ca4-3e1a-409c-9bb4-aafbcfcf49f2&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=123095e6&#x26;sv=2" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

#### Submitting the KYC Form

1. Clients can then review all populated fields, make any necessary edits, and submit the form.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FoIc16TONhiRtZ8OXcCas%252Fimage.png%3Falt%3Dmedia%26token%3D90e7bcef-42a8-4418-bd13-5d70a0a7c997&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=65714a8d&#x26;sv=2" alt=""><figcaption></figcaption></figure>
2. After the KYC request is submitted, the outcome will depend on the selected approval setting:
   1. **Manual Approval** – The request will show as *Pending Approval* and requires manual review.

      <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FqG9TR1i1aOOCRHEeQTHL%252Fimage.png%3Falt%3Dmedia%26token%3D91c33a88-1fd1-42df-b13d-d4f61917e43f&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=ca15177d&#x26;sv=2" alt=""><figcaption></figcaption></figure>
   2. **Automatic (No Special Restrictions)** – The request will be automatically *Approved* regardless of verification results.

      <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FDs8Vgw2yogvoeXgbb8Gk%252Fimage.png%3Falt%3Dmedia%26token%3D9b653293-e34d-4022-b217-0c8f0368dd09&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=7e4f1a75&#x26;sv=2" alt=""><figcaption></figcaption></figure>
   3. **Automatic (ShuftiPro Verification Passed)** – The request will be *Approved* only if all ShuftiPro verifications are successful. If any verification fails, the request will show as *Pending Approval* for manual review.
      {% endstep %}

{% step %}

#### Reviewing KYC Request

1. For KYC requests that require manual review, the request will be displayed in the CRM Back Office Portal under Approval > KYC.

2. Click the "Review" icon next to the request you wish to review.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FkoieK54IZlhfNckg6Yh6%252Fimage.png%3Falt%3Dmedia%26token%3D71f02ecc-cf16-4edf-a63d-e98f25c61f03&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=df428cf9&#x26;sv=2" alt=""><figcaption></figcaption></figure>

3. You’ll be able to view the results of:
   * Facial biometric verification
   * Document verification
   * AML screening

4. All filled in details will be displayed for review as well. \
   \
   ![](https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FTUaRN1Vcvxy3sov2hb8G%252Fimage.png%3Falt%3Dmedia%26token%3Dae61b44a-4b94-4724-8e84-22dc945d069b\&width=300\&dpr=4\&quality=100\&sign=265da924\&sv=2)\\

5. The verification statuses from ShuftiPro will also be reflected in your ShuftiPro account, where additional details and logs can be reviewed.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FEXhkJfTNnQ77N0AeSxbw%252Fimage.png%3Falt%3Dmedia%26token%3D580e1c04-84ae-4a5b-b95b-4336a5428cb4&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=441338cc&#x26;sv=2" alt=""><figcaption></figcaption></figure>

6. If any verification has failed, the rejection reason will be displayed.

   <figure><img src="https://reference-guide.gitbook.io/crm-version-release-notes/~gitbook/image?url=https%3A%2F%2F2882407036-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FtcPc3eNiDR0XV3sykf6H%252Fuploads%252FYbdwQmE9DKfWJZIssWDg%252Fimage.png%3Falt%3Dmedia%26token%3D918cd1e9-4988-4cad-91f3-dcce54fff501&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=68610b21&#x26;sv=2" alt=""><figcaption></figcaption></figure>

7. You can then choose to approve or reject the KYC request.
   {% endstep %}
   {% endstepper %}
