# View Tickets

Brokers will be able to do the following:&#x20;

<details>

<summary>View Ticket Details</summary>

To access the detailed information of a ticket, simply click on it.&#x20;

You will have visibility into the following components:

1. Ticket Content: This includes the content submitted by the client as well as any responses provided by you or your team.
2. Handler: This indicates the specific person assigned and responsible for handling the ticket.&#x20;
3. Ticket Status: The status of the ticket will be indicated. The available ticket statuses are as follows:
   * Pending: The ticket is awaiting resolution.
   * Reopen: The ticket has been reopened, which may occur if the issue resurfaces or if the previous resolution was unsatisfactory.
   * Processing: The ticket is currently being processed, indicating that the team is actively working towards resolving the issue or fulfilling the client's request.
   * Resolved: The issue reported in the ticket has been resolved, and it is pending verification from the client.
   * Closed: The ticket has been resolved and verified by the client, indicating that the issue has been successfully addressed and closed.
4. Owner: This refers to the salesperson or team member responsible for managing the client associated with the ticket.
5.  Log: The activity log for the ticket provides a record of all actions, updates, and changes related to the ticket.\


    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2F8XOfTF6KRuOr42RPanKo%2Fimage.png?alt=media&#x26;token=88df89b0-3f65-4841-9abc-a1ba0c043fee" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Search Bar</summary>

You have the ability to search for a specific ticket via the search bar via the following:&#x20;

1. Client Name
2. Ticket ID&#x20;
3.  Subject \


    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FcXRP5zwqKgt4V52nmEQU%2Fimage.png?alt=media&#x26;token=3e572dab-a801-48de-849f-7334a37d7f79" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Date Range</summary>

1. This allows brokers to filter tickets based on a specific time frame.&#x20;
2. Brokers can filter the date range by the following methods:&#x20;
   1.  Manually select the time frame.&#x20;

       <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FIXpchygPLh1nR6BJdk7H%2Fimage.png?alt=media&#x26;token=3a8990e0-b79c-4056-8917-9510bb96528a" alt=""><figcaption></figcaption></figure>
   2.  Select the timeframe based on the pre-set periods.\


       <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2F134xBwpXgVEyIqSB9jq0%2Fimage.png?alt=media&#x26;token=4fe97e2b-b9e2-4190-bda7-9c1a1574e48f" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Filter</summary>

You can also filter tickets via the following options:&#x20;

1. Ticket Status
2.  Reply Status\


    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FIVchPsUyUBuTdR12csdB%2Fimage.png?alt=media&#x26;token=c947b5b4-a8a6-4881-aa5c-3e590c7d6e5a" alt=""><figcaption></figcaption></figure>

</details>
