# Marketplace Installation & Permission Settings

To get started with the Tickets module, you will need to install it from the CRM Marketplace. This module is free of charge.&#x20;

{% tabs %}
{% tab title="Step 1" %}
1.  Navigate to CRM Marketplace.&#x20;

    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FCPXSRJqFgMhQia9nSnih%2Fimage.png?alt=media&#x26;token=93c2d77e-e17a-4587-912e-ffca0dbc7448" alt=""><figcaption></figcaption></figure>
2.  Search for "Ticket System" and click "Obtain". \


    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FbOcXv0oluiXGz6zVdmXh%2Fimage.png?alt=media&#x26;token=7abe3a04-d448-4f75-a8c0-3e60881c8cca" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
You will be redirected to the Ticket System details page. Click "Obtain" to proceed with installation.&#x20;

<figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FrWICgX7mTFWgXRpykjBX%2Fimage.png?alt=media&#x26;token=14e076ac-4dfb-4e6c-9b5b-a0fde63cccd9" alt=""><figcaption></figcaption></figure>

Upon installation, you will be able to view the Tickets module on the top menu of the CRM. \


<figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FucCIht4IF4jZ5Z67FDML%2Fimage.png?alt=media&#x26;token=645e3776-20c4-44c4-a183-632049824254" alt=""><figcaption></figcaption></figure>


{% endtab %}

{% tab title="Step 3" %}
1.  Upon installation, you will need to grant the respective permissions for your backoffice users.&#x20;

    * Read Tickets: This permission allows you to exclusively view tickets submitted by clients.
    * Deal Tickets: With this permission, you can actively engage with tickets by replying, changing their status, and assigning them as necessary.

    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2Fq2reJYjJJtyIE8JORd48%2Fimage.png?alt=media&#x26;token=cb428277-6aa0-4509-9d1c-4f8f22e582f8" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

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