# Revoking Pop-Up Notifications

Brokers have the capability to reverse pop-up notifications sent to clients, providing the opportunity to recall and rectify any inaccurate information. This valuable feature ensures that brokers can promptly address any unintended errors and maintain the highest level of accuracy and professionalism in their client communications.

To revoke a pop-up notification, follow the steps below:&#x20;

{% tabs %}
{% tab title="Step 1" %}
Click onto the "Revoke" icon.&#x20;

<figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FII3r09Bg76JVbYWzEml9%2Fimage.png?alt=media&#x26;token=71911488-8556-4f4b-9252-bd0384449e74" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Step 2" %}
1. A popup notice will appear. Click "Confirm" to proceed. ![](https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FZgR9afuWgPFGUXHOnu9A%2Fimage.png?alt=media\&token=1ccb8ef3-e9a2-4ba3-a1e1-f8be86f4ba30)
2.  The status of the pop-up notification will reflect "Revoke". \


    <figure><img src="https://1412218885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZjte3ihj30mTFvqCasyX%2Fuploads%2FBYACTDRJtTvgZgijLlTS%2Fimage.png?alt=media&#x26;token=6486e266-5de2-4b87-8e54-6139bcdb0d86" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

Reversal Policies:

1. Pop-up notifications can only be reversed within 2 hours after it is sent out.
2. Reversed notifications can be previewed, copied or deleted.
3. Different scenarios during reversal of pop-up notifications:

<table><thead><tr><th width="172"></th><th width="176">Client Status</th><th width="198">Client Status</th><th>Client Status</th></tr></thead><tbody><tr><td>Logged In</td><td>No</td><td>Yes</td><td>Yes</td></tr><tr><td>Viewed Pop-up Notification</td><td>No</td><td>No</td><td>Yes</td></tr><tr><td>Outcome</td><td><p>No Pop-Up Notification shown upon logging in.</p><p>No records shown on notification page.</p></td><td><p>Pop-Up Notification will disappear upon refreshing the page.</p><p>Clicking “Learn More” will display an error message informing client that the message has been reversed.</p><p></p><p>No records shown on notification page.</p></td><td><p>Upon closing the Pop-Up notification and refreshing the page, the notification record will no longer be displayed.</p><p></p><p>Upon closing the Pop-Up notification and clicking it again, an error message will display informing client that the message has been reversed.</p></td></tr></tbody></table>

